JOB DESCRIPTION: Head of Corporate Services

JOB DESCRIPTION: Head of Corporate Services

RESPONSIBLE TO:

Group Director

RESPONSIBLE FOR:

Responsible for the management of the HR

department, all Administration functions ( team),

management of information and IT systems,

facilities management and the training academy

Head Office based with regular UK wide travel

LOCATION OF ROLE:

JOB PURPOSE:

Reporting to the Group Director, the Head of Corporate Services is actively responsible for supporting,

developing and implementing n-ergy¡¯s strategic plans in accordance with the companies mission and vision

statements Managing the administration function of the company, and co-ordinating office processes and

procedures to ensure organisational and operational effectiveness and efficiency. Managing all aspects of the

HR function within the company including the Training Academy, together with management of information

and IT systems and the facilities management. Based at head office, the role will require extensive travel to

ensure appropriate and timely communication across all levels throughout the company.

The Head of Corporate services will support the Directors and Senior Management Team with business

planning activities, providing practical and creative input in the development of new business initiatives, the

design of current and future strategic and operational plans and will bring discipline to the strategic decision

making process to manage the effective use of business resources.

The Head of Corporate services will have the ability and experience to motivate and drive the teams and

colleagues to achieve both the overall company targets and key performance objectives. Strong people

management skills are also essential to encourage personal development and ensure employee engagement

is maintained and motivate staff at all times.

To be successful in this role, the Head of corporate services must have a proven track record of successfully

managing people and teams, business planning and business plan writing along with a relevant sector

qualification. The role will drive the business, lead by example and have effective and efficient organisation

skills and will also have the following skills and experience:

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A strong proven track record in relationship building and management

Strong analytical and problem solving skills

An understanding of the offender reform sector

An understanding of employability advice and recruitment needs for the hard to reach sector

References to support consistent achievement of targets

A proven understanding of working with colleges or other third party organisations

Previous experience of developing and producing business plans

Previous experience of producing board reports

Previous experience of managing diverse and geographically dispersed teams

The ability and commitment to adhere to all company policies and procedures and ensure that team

members also adhere to them

The ability to present at both internal and external meetings to support the achievement of company

objectives

KEY ACCOUNTABILITIES:

HR ?

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Manage and develop a small HR department to ensure quality services are provided.

To ensure all managers are trained in n-ergy¡¯s HR process and procedures

To take responsibility for revising and updating staff contracts with the Directors of the company.

To take overall responsibility to ensure there is training and professional development of all staff

throughout the organisation

In conjunction with the HR manager ensuring all company guidelines are adhered to

Develop and implement the HR /TM and People strategies aligned to the business objectives.

Regularly review the company's talent management processes within the business areas, including

performance/potential management, resource planning and succession planning with the HR

manager and Senior Managers.

Where necessary, work in partnership on projects to aid continuous improvement and implement

improvement programmes (e.g. changes to working practices, organisation changes and business

¡°excellence¡± or lean programmes).

Working with senior managers to uncover the talent implications e.g. any significant gaps to meet

long-term objectives and create a long-term workforce plan that prioritises people-related initiatives.

Training ¨C

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Establish and maintain appropriate systems for identifying, planning, delivering and measuring

learning and development.

Manage a training plan that details required training that is delivered within the agreed/specific

timescales and ensure outcomes are appropriately measured and reported on.

Manage and develop direct reports.

Liaise with the finance department to ensure control of training and development expenditure within

agreed budgets.

Liaise with other managers to understand all necessary aspects of their learning and development

needs, and to ensure they are fully informed of corporate learning and development objectives.

Succession plan and ensure training is aligned to support the plan.

Develop training and communications materials to support learning and development needs.

Ensure training activities meet and integrate with company strategies and policies.

Write and deliver training lessons to continue personal development of Line Managers throughout the

company.

Manage the organisation and delivery of company induction sessions, including writing and delivering

the presentations.

Maintain the currency of the Training Matrix and share the information company-wide

Develop an Academy approach to the design of a behavioural competency framework and Learning

Programmes that support each job level with the business.

Administration ¨C

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Expected to disseminate the contractual requirements of new contracts to delivery team members.

In association with Senior Management colleagues, be responsible for achieving the targets set

within the contracts, whilst supporting your own administration team.

Responsible for the day to day management of the Administration Team, including the interview

process, appraisals, absence management and any employee issues that may arise within the team,

Responsible for ensuring accurate monthly invoicing is undertaken for each contract.

Responsible for analysing reports generated by your department to confirm appropriateness and

accuracy.

Responsible for ensuring the office is well maintained at all times including opening/closing checks

on a daily basis.

Ensuring the office environment is comfortable, clean and meets employees¡¯ needs.

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Responsible for managing the Reception area, ensuring standards are maintained and ad hoc duties

of the receptionist allocated as necessary.

Responsible for preparing Senior Management and board papers by the specified days each month.

Chairing the Senior Management team meetings on a monthly basis.

Able to prepare reports as and when required including data manipulation and bespoke reporting.

Providing leadership and guidance to the Administration Team including the effective delegation of

work, monitoring of workload, performance management and priority management to ensure all

activities and customer/client service levels are maintained.

Required to liaise with Award body and existing and new prime contractors as and when business

needs arise.

Ensuring invoicing requests are prepared and sent to Finance in line with the claims procedure.

Business Planning ?

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Responsible for developing and executing an operational business plan to ensure the successful

delivery of the company strategy in line with timescales and budgets.

Responsible for working closely with your Senior Management colleagues to ensure their plans are

developed and executed in line with company strategy.

Required to complete a monthly and quarterly performance management report.

Required to keep abreast of industry news for our services/sectors and particularly, keep an eye on

customer and partner developments.

Responsible for supporting and co-ordinating business activities across the company.

Providing practical and creative input to the development of new business initiatives.

Bringing formality to the operational decision-making process and promote the efficient use of

business resources.

Organisational Development and Training ¨C

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Planning, developing and implementing a strategy for organisational development (covering

particular areas relevant to the organisation's structure).

Establishing and maintaining appropriate systems for measuring necessary aspects of organisational

performance.

Monitoring, measuring and reporting on organisational development plans and achievements within

agreed formats and timescales.

Managing and developing direct reports.

Managing and controlling departmental expenditure within agreed budgets.

Liaising with other functional/departmental managers so as to understand all necessary aspects of

organisational development, and to ensure they are fully informed of organisational development

objectives, purposes and achievements.

Maintaining awareness and knowledge of new organisational development theory and methods and

provide suitable interpretation to Directors and Senior Managers.

Planning and implementing an administration strategy, including learner registration and certification.

Further developing and maintaining administration systems and other relevant reporting and planning

systems.

Driving forward a culture of continuous improvement

ADDITIONAL INFORMATION:

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This role requires an individual with dedication and passion to make this role a success.

The role will require sound analytical skills and a keen eye for detail.

This is a pivotal role in the company and therefore will incur a proportionate amount of extra workload

and a flexible approach to working hours as and when required.

Working both in and out of the office, the role will include the ability to keep up with paperwork and

meticulous diary-keeping to manage individual and team responsibilities.

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As a representative of n-ergy, the Head of Corporate services will be smart, positive, personable and

well-presented.

The role will need the ability to communicate at all levels, whilst developing an excellent

understanding of the values of the company and living those values to fulfil the position.

The Head of Corporate services will possess a target-driven nature and will be required to travel

frequently.

PERSON SPECIFICATION:

Essential

Desirable

Qualifications

and training

? Educated to Master of Business Administration level

GCSE¡¯s (including Maths and English Language C

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? Strong IT literacy skills.

? Excellent organisational skills with a high level of

attention to detail.

Management qualification

(MBA)

Experience/

Knowledge

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Knowledge of Offender

Learning.

Previous experience of

working with ex-offenders

or

Previous experience of

working within a prison

setting.

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Proven track record of managing a HR department,

preferably in a senior role.

Experience of designing and delivering

coaching/mentoring, learning and development and

talent management programmes

Interpersonal relationships, discretion and confidentiality

Knowledge of employment law

Experience of report writing utilising excel, word and

power point

Ability to communicate at all levels

Experience of using HR Information Systems

Problem solving skills

Ability to innovate to create and implement continuous

improvement initiatives

Experience of designing and writing HR policies,

procedures, offers and contracts of employment

Knowledge of payroll and payroll procedures

Ability to support and influence all stakeholders,

including Directors across the business

Adaptability and flexibility ¨C willing to work on a variety

of projects and perform in multiple roles

Experience of working with

colleges or other third party

organisations.

Competencies

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Teamwork

Works well with colleagues.

Provides appropriate, adequate and timely information

as required.

Works effectively with the senior team as a whole.

Is aware of colleagues¡¯ challenges and has engaged in

meaningful discussion to assist them.

Is able to maintain and add value to operational

discussions in own area of expertise.

Resolving conflict/managing challenging situations.

Good commercial acumen.

Ability to build cohesive, engaged teams.

Administration

Effective planning (including project management).

Problem solving.

Time management.

Decision making.

Budgeting and financial management.

Organisation of work.

Demonstrate their capability to capture meaningful data

which in turn can be used to inform resource planning

and business metrics.

Objectives SMART and realistic.

Interpersonal

Display the ability to understand and help others in both

an oral and written context.

Tolerant/tactful and co-operative.

Working well with colleagues and leading by example.

Volunteer help and contribute enthusiastically, to

activities outside their immediate role and responsibility.

Collaborate well with others to improve company

effectiveness.

Open mindedness in both reasoning and listening.

Personal Drive

Set and achieve high standards of quality, quantity and

timing of work.

Demonstrate self-awareness when working with others

and demonstrate an inner drive to achieve successful

outcomes.

Lead by example in sharing their vision and including

personnel in the ¡°how¡± to deliver their objectives/targets

Cost, quality and safety conscious.

Demonstrate the ability to work on their own initiative

with drive and enthusiasm.

Put effective communications in place.

Demonstrate excellent written, verbal and presentation

skills.

5 Commercial Awareness

? Hold a clear vision of the organisation and what it¡¯s

strategic aims are.

? Demonstrate the ability to lead their team towards this

shared vision.

? Keep an awareness of the organisation as a whole as

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