Job Description
Job Description1.Job Title: eCommerce Operative Reports to: eBay Manager Accountable to: Director of Retail & New Business Development Salary: Band 2 Hours: 37.5 per week (Monday-Friday with occasional evenings and weekends)Date: August 20172.Job SummaryThe post holder will be a self motivated and commercially aware individual who will be responsible for driving income, customer experience and profitability through our online sales channels.The post holder will also support the online brand, undertaking a number of marketing activities including social media.268478031115Director of Retail & New Business Development 00Director of Retail & New Business Development anisation Chart3269615850900026847808255eBay Manager00eBay Manager2734310394335eCommerce Operative00eCommerce Operative3269615120650004.Main Duties & ResponsibilitiesProvide support to all aspects of the eCommerce channels including order processing and fulfilment, updating stock levels and responding to communications from customers and suppliers.Develop positive working relationships with individual Ashgate Hospicecare shops to ensure that items of value are identified and passed onto the eBay department.Drive traffic to the Ashgate Hospicecare eBay, Amazon and Furniture web pages.Ensure all items are advertised for sale with a suitable description and have associated images that best showcases their worth.Arrange packing and delivery to customers ensuring that items are shipped within set postage timescales.Ensure that all customer enquiries are dealt with in a timely and effective manner.Work towards a predetermined sales ply with Ashgate Hospicecare policies and procedures relating to Health and Safety.Ensure the eCommerce Office and storage area is safe, tidy and organised at all times.5. Personal Development Through the appraisal process agree individual and team objectives and develop a personal development plan.Attend external events relevant to the roleDevelop new skills as required.munications And Working RelationshipsBuild and maintain relationships with external groups, including auction companies and couriers. Network with local people who may have specific item knowledge. Internal: All staff and volunteers. Key contacts will be Donation and Distribution Centre Manager, Area Retail Manager, Retail Finance Officer, Website Coordinator, Shop Managers and Marketing & Comms teams.External: General public, external companies/organisations, community groups, hospices, voluntary sector organisations, Please note this is an illustrative list only.This Job Description describes the main duties of the post holder and is not exhaustive.This Job Description will be reviewed with the post holder as part of the regular performance review and staff development procedure.This Job Description does not form part of the Contract of Employment.PERSON SPECIFICATIONJob Title: eCommerce Operative1. Attainments/QualificationEssentialEducated to A level standard or equivalent relevant experience/business qualificationDesirableClean driving licence2. SkillsEssential Excellent personal organisation skillsAbility to produce high quality accurate work to deadlines Ability to communicate confidently and effectively with a wide range of people Competent in the use of Microsoft Office packages (Word, Excel, Outlook)DesirablePrevious experience of working within charity retail.Previous experience of working with volunteers.3. Knowledge/Experience EssentialKnowledge and experience of using online sales platformsExperience of working in a target driven sales environmentDesirableA creative flair/photography skillsAn interest in antiques and collectables4. Other factorsEssentialSelf motivated with a strong work ethicAbility to build rapport, trust and confidence with colleaguesA willingness and commitment to maintain personal developmentDesirable ................
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