Dream Centers Volunteer Handbook Revised 2019

[Pages:26]DREAM CENTERS

Volunteer Handbook Revised 2019

TABLE OF CONTENTS

Welcome

5

About this Volunteer Handbook

6

What We Believe

6

Mission

6

Vision

6

Statement of Faith

6

Core Values

7

Principles of Operation

7

Philosophy of Volunteer Engagement

8

Our History

8

Serving Our City

9

Dream Centers Women's Clinic

9

Dream Centers Mary's Home

10

Dream Centers Support Offices

10

Non-Discrimination Policy

10

Volunteer Classifications

11

Minor Volunteers Policy

11

Self-Care Policy

11

Ethical Conduct Policy

11

Conflict of Interest Policy

12

Confidentiality Policy

12

Dream Centers Expenditures Policy

12

Cell Phone While Driving Policy

13

Harassment & Sexual Harassment Policy

13

Obligation to Report Policy

14

Self-Reporting Requirement

15

Violence-Free Workplace Policy

15

Firearms Policy

16

Alcohol, Drugs and Controlled Substances Policy

16

Smoking and Tobacco Use Policy

16

Social Media and Fundraising Policy

17

Requests for References or Volunteer Staff Information Policy

17

Children in the Workplace Policy

17

Giving Money Policy

18

Active Status

18

Timekeeping

18

Inactive Status

18

Absenteeism

18

Re-Engagement

19

Personnel Records

19

Performance Expectations

20

Performance Evaluation

20

Dress Code

20

Computer Usage

20

Passwords

21

Personal Belongings

21

Complaint Procedure

21

Grievance Procedure

22

Holidays

22

Weather Closures

23

On-Site Emergency

23

Suggested Resources

24

Receipt and Acknowledgment of Handbook

Copyright ? 2019 by Dream Centers of Colorado Springs All rights reserved, including the right of reproduction in whole or in part in any form

Dream Centers Volunteer Handbook

Welcome to Dream Centers!

Welcome to the Dream Centers team! We are thankful that you have chosen to join us in our mission to provide health and hope for people who are working to rebuild their dreams. Please take notice of the family atmosphere among your co-workers. Notice their love for God, their love for people, the excellence with which they perform their duties, and their joyful attitudes. You are now a part of this special team. We value you greatly and we are blessed to have you join us.

We believe in the biblical paradigm of following Jesus' lifestyle of serving others. We intentionally recruit, select and equip volunteers with this model, treating each other like family with a special focus on serving others. We attempt to find a good fit for all of our volunteers, and equip you with the necessary resources and knowledge for you to grow and succeed. We see our volunteers as co-laborers, and we impart the Dream Centers vision to create ownership for the eternal significance of each task and service opportunity. We've established a clear process for qualifying and placing volunteers into specifically defined positions in order to effectively reach our goals.

Should you have questions or concerns as you settle in, please don't hesitate to ask your team leader or the Director of Volunteers. Again, welcome to the Dream Centers team. We are excited to partner with you!

Sincerely,

Matthew Ayers Pastor, CEO

Brady Boyd Board Chairman

Revised June 2019

5

Dream Centers Volunteer Handbook

About This Volunteer Handbook

This Volunteer Handbook contains information about volunteer policies and practices at the Dream Centers and is intended to be a general overview of guidelines. These policies apply to all volunteers. Feel free to consult with your Dream Centers Volunteer Coordinator or the Director of Volunteers for help concerning anything you do not understand.

What We Believe

We believe lives are transformed when we serve the whole person, which means meeting basic needs, providing people with effective health care, offering opportunities to learn and access life skills training, and providing a safe haven that supports our clients who are designing their lives anew. Our values, both core and aspirational, guide our work everyday. From the depths of suffering and final breaths, Jesus commissioned his best friend to care for His single mother. Jesus' love for everyone ? especially for the vulnerable among us ? compels us to join in His love toward all people in our homes, at work, and in the life of our city.

Our Mission

To bring health and hope to those working to rebuild their dreams.

Our Vision

We are committed to ending generational poverty and family homelessness in the Pikes Peak Region.

Our Statement of Faith

We subscribe to the Nicene Creed as our statement of faith:

We believe in one God, the Father, the Almighty, maker of heaven and earth, of all that is, seen and unseen. We believe in one Lord Jesus Christ, the only Son of God, eternally begotten of the Father, God from God, Light from Light, true God from true God, begotten, not made, of one Being with the Father. Through him all things were made. For us and for our salvation he came down from heaven: by the power of the Holy Spirit he became incarnate from the Virgin Mary, and was made man. For our sake he was crucified under Pontius Pilate; he suffered death and was buried. On the third day he rose again in accordance with the Scriptures; he ascended into heaven and is seated at the right hand of the Father. He will come again in glory to judge the living and the dead and his kingdom will have no end. We believe in the Holy Spirit, the Lord, the giver of life, who proceeds from the Father [and the Son].1 With the Father and the Son he is worshiped and glorified. He has spoken through the Prophets. We believe in one holy catholic2

Revised June 2019

6

Dream Centers Volunteer Handbook

and apostolic Church. We acknowledge one baptism for the forgiveness of sins. We look for the resurrection of the dead, and the life of the world to come. Amen.

1. Early versions of the Nicene Creed do not contain the phrase "and the Son." 2. Or "universal."

Our Core Values

? We are kingdom people, passionately following Christ in serving our city. ? We value relationship in everything we do. ? We are generous. ? We are intentional. ? We are courageous.

Principles of Operation

1. Calling--Ephesians 4:1-3: As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. Be completely humble and gentle; be patient, bearing with one another in love. We seek to live out our calling to service with love, courage, and humility.

2. Love--Ephesians 5:1: Be imitators of God, therefore, as dearly loved children and live a life of love, just as Christ loved us and gave himself up for us as a fragrant offering and sacrifice to God. We value relationship. Freely we receive grace and generously we extend grace to one another.

3. Equity--Jeremiah 22:16: He defended the cause of the poor and needy, and so all went well. "Is that not what it means to know me?" declares the Lord. We are committed to justice and the right treatment of all individuals.

4. Compassion--Philippians 4:5: Let your gentleness be evident to all. We serve with an attitude and spirit of compassion to all individuals as we work to heal and restore the hurting.

5. Respect--Ephesians 5:21: Submit to one another out of reverence for Christ. We honor and respect one another.

6. Unity--Philippians 2:14,15: Do everything without complaining or arguing, so that you may become blameless and pure, children of God without fault in a crooked and depraved generation, in which you shine like stars in the universe as you hold out the word of life. We embrace discipleship in our calling to serve and commit to encouraging one another in our faith journey. We will deal with disagreements in a timely and God-honoring way to protect the bond of unity.

Revised June 2019

7

Dream Centers Volunteer Handbook

7. Generosity--Philippians 4:19: And my God will meet all your needs according to the riches of his glory in Christ Jesus. We express a generosity of spirit in all we do because God is generous with us. We trust that God will supply what we need, and we must faithfully steward all he provides.

8. Excellence--Matthew 5:16: In the same way, let your light shine before men, that they may see your good deeds and praise your Father in heaven. In every area of service we carry the spirit of excellence (not perfectionism).

Philosophy of Volunteer Engagement

Volunteers are integral partners in providing hope at every level of Dream Centers. We are committed to providing exemplary training and support so that volunteers are empowered to contribute their full range of talents, skills, and expertise. We recognize that volunteers may offer knowledge and skill sets that our staff do not possess. We appreciate their energy and passion. Volunteers allow us all the capacity to dream!

We will never have sufficient resources to meet all of our staffing needs. Even if we did, we would choose to involve volunteers because of the diversity and enrichment they bring. Together, we raise awareness of needs and achievements as we work to eliminate generational poverty and family homelessness in the Pikes Peak Region. Volunteers are valued Dream Centers ambassadors in our community and beyond.

As wise stewards we take seriously the responsibility of our volunteers and staff to intentionally practice self-care. We understand our emotional and relational capacities may be depleted through our work. This requires us to find healthy avenues of refreshing and renewal to continually equip us for sustainable service.

Our History

Dream Centers began with the vision and passion of New Life Church's Pastor Brady Boyd in the Fall of 2010. He desired to follow Jesus into our city, recognizing the call on the Church of Colorado Springs to serve as Christ serves His Church wherever people are vulnerable. Pastor Brady called the congregation to pray while we interviewed community leaders to identify the greatest points of pain in the city. We discovered many gaps in care. One glaring gap was women's health, and our hearts were broken when it became clear that thousands of women had no access to immediate health care other than hospital emergency rooms.

Through prayer and a passion to serve, volunteers across the city and business leaders like Cameron-Butcher participated in launching the first Dream Center, and the Women's Clinic was born in May of 2011. Today the clinic is full of life-giving encouragement, Christ-centered love, and the most professional care for any woman who is uninsured or underinsured. It even provides compassionate and confidential care for teen girls and survivors of human trafficking.

Revised June 2019

8

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download