Password Reset Process .com
Account Administration
Password Reset Process
User instructions for how to reset your password for access to the OnLine Customer Support site at:
Updated October, 2009
All Rights Reserved ? Alcatel-Lucent 2006 - 2009
Step One ? Access Alcatel-Lucent Support site
Go to You will be taken to a landing page with links to Alcatel-Lucent Support and Training.
Click on "Alcatel-Lucent Support" to be directed to the former OnLine Customer
Support site.
Click on Alcatel-Lucent Support - OLCS
All Rights Reserved ? Alcatel-Lucent 2006 ? 2009
Step Two ? Select Sign In/Register
This snapshot is of the OnLine Customer Support Web Site before you log in.
Limited content is available without an account, so all customers are encouraged to
register.
Click on Login to OLCS
& enter your credentials
All Rights Reserved ? Alcatel-Lucent 2006 ? 2009
Step Three ? Select Forgot your password?
Click on Forgotten password?
All Rights Reserved ? Alcatel-Lucent 2006 ? 2009
Step Four - Enter your Username
Enter your e-mail address for your username and click Next.
All Rights Reserved ? Alcatel-Lucent 2006 ? 2009
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