FedEx Service Guide

FedEx Service Guide

FedEx Express and FedEx Ground Rates January 5, 2009 Updated October 19, 2009

Your Shipping Resources

Online

Ship a package Track a package Find FedEx locations Get service information Use international shipping tools Manage your account Get started as a new customer

us/ship us us/dropoff us/services us/international us/account us/newcustomer

On the Phone

Customer Service 1.800.GoFedEx 1.800.463.3339

SAY "Schedule a pickup"

PRESS 1

"Track a package"

2

"Find FedEx locations"

3

"International services"

4

"Order shipping supplies" 61

"Get rates"

62

"Billing"

71

"New account setup"

72

"Claims"

75

"Technical support"

76

"Dangerous goods"

81

"Hazardous materials"

81

"Representative"

0

FedEx Expedited Freight Services? FedEx Express Freight Customer Service FedEx Freight and FedEx National LTL FedEx Office FedEx Custom Critical FedEx Trade Networks FedEx? Charters International Regulatory Consulting Packaging Design and Development Telecommunications Device for the Deaf

1.800.398.0625 1.800.332.0807 1.866.393.4585 1.800.GoFedEx 1.800.463.3339 and say "office and print services" 1.800.762.3787 1.800.249.2953 1.800.238.0181 1.800.851.3336 1.800.633.7019 1.800.238.4461 (7 a.m. to 8 p.m. CT, weekdays)

FedEx and the Environment

Our role is to connect the world in responsible and resourceful ways. We are committed to being a great place to work, a thoughtful steward of the environment, and a caring citizen in the communities where we live and work. We are passionate about sustainably connecting people and places and improving the quality of life around the world.

To that end, this FedEx Service Guide is printed on recycled paper.

? The book is printed on paper with 10 percent post-consumer recycled content.

? The cover is printed on Forest Stewardship Council-certified paper.

? The book is printed with inks that contain soy and/or vegetable oils, and other renewable resources.

In addition, every year we enhance our online resources and reduce the number of printed guides. This year we saved more than 50 tons of paper as a result. Go to Our Services at for the most current service information, including the most current version of the FedEx Service Guide.

More About FedEx and the Environment

To learn more about how FedEx integrates responsible environmental practices into our daily operations, go to csr..

Printed on recycled paper

January 5, 2009

This interactive version of the FedEx Service Guide is designed to help you quickly find the information and FedEx shipping tools that you need. Use your mouse to select the items in the Contents table below, or any blue, underlined text throughout the guide, which links you to more information on a particular topic, plus resources on and other Web sites. Select the Table of Contents button at the bottom of each page to return to this table of contents. The FedEx Service Guide consists of: ? Services (U.S. and U.S. export) ? Rates (U.S., U.S. export, U.S. import and

U.S. retail counter rates1) ? FedEx Express Terms and Conditions ? FedEx Ground Tariff

Rate, Surcharge and Fee Changes 2 Use Our Services 5 Services At-a-Glance 5 Choose a Delivery Service, Plus Options 6

U.S. Package Services 6 International Package Services 9 U.S. Freight Services 11 International Freight Services 12 Additional Freight Services 13 Service Options 14 Return Solutions 18 Dangerous Goods (FedEx Express) 20 Hazardous Materials (FedEx Ground) 24 Package Your Shipment 28 Packaging Tips 28 FedEx Express Packaging 30 FedEx Express Freight Packaging Tips 32 Process Your Shipment 33 Process Your Shipment at 33 More Shipping Resources at 34 FedEx Express Airbills and Air Waybills 36 FedEx Ground Bar-Code Labels and Other Documentation 37 U.S. Export Documentation 38 Electronic Export Information (formerly the Shipper's Export Declaration) 39 Commercial Invoice 40 Certificate of Origin 42 Give Your Shipment to Us 43 FedEx Office 43 Other Shipping Locations 44 Shipment-Status Tracking 45 Account Management 46

Find Your Rate 49 How to Calculate Your Rate 49 Contiguous U.S. Package Rates: Zones 2?8 50

FedEx First Overnight 50 FedEx Priority Overnight 50

co n te n ts

(Contents, cont.)

FedEx Standard Overnight 50 FedEx 2Day 50 FedEx Express Saver 50 FedEx Ground 50 FedEx Home Delivery 50 Alaska and Hawaii Package Rates 71 U.S. Express Multiweight Rates 80 FedEx SameDay Rates 82 U.S. Express Freight Rates 83 FedEx 1Day Freight 83 FedEx 2Day Freight 83 FedEx 3Day Freight 83 International Express Package Zones 84 International Express Package Zones: Canada 87 Puerto Rico Rates (U.S. Export) 88 Canada Rates (U.S. Export) 90 Mexico Rates (U.S. Export) 93 International Express Package Rates (U.S. Export): Zones D?O 94 FedEx International First 94 FedEx International Priority 94 FedEx International Economy 94 International Express Multiweight Rates (U.S. Export) 106 International Express Package Rates (U.S. Import) 107 FedEx International First 107 FedEx International Priority 109 FedEx International Economy 111 FedEx International Next Flight Zones and Rates (U.S. Export and U.S. Import) 112 International Express Freight Zones 116 International Express Freight Rates (U.S. Export and U.S. Import) 117 FedEx International Priority Freight 117 FedEx International Economy Freight 117 FedEx International Premium 119 Fees and Other Shipping Information 120

Review Terms 135 FedEx Express Terms and Conditions 135

U.S. 135 International 148 FedEx Ground Tariff 161

Index 176

With the exception of rates and other charges, the information in the Use Our Services and Find Your Rate sections of this guide is not part of the contract of carriage. Please see the FedEx Express Terms and Conditions and FedEx Ground Tariff for applicable terms and conditions.

1For FedEx? Retail Counter Rates go to us/rates/ratetools.html or visit a staffed FedEx shipping location (see pp. 43?44).

Rate, Surcharge and Fee Changes

For information on FedEx rates, surcharges and fees, or to access FedEx standard list rates and customized rates online, go to us/rates2009.

your S HIPPING need

Information on rate changes and other important updates

Rate, Surcharge and Fee Changes

Rate Information Online Go to us/rates2009 for information on FedEx rates, surcharges and fees, including:

? Changes to FedEx surcharges and fees. ? Other important changes that may affect your shipping rates. ? Access to zone information, rate quotes, and standard list rates or customized rates. ? Answers to frequently asked questions.

Rates

The rates in this FedEx Service Guide, which are effective Jan. 5, 2009, supersede the rates shown in the January 7, 2008 FedEx Service Guide.

FedEx? International Next Flight U.S. Import Rates

This guide includes rates for FedEx International Next Flight shipments from international locations to the U.S. See pp. 114?115. For more information on FedEx International Next Flight service, see p. 9.

Surcharge and Fee Changes

There are changes to the following FedEx surcharges and fees. Go to us/ rates2009 or refer to pp. 122?132 of this guide for more information on the changes, which are effective Jan. 5, 2009, unless otherwise noted within this guide.

? Additional Handling Surcharge -- see p. 122 ? Address Correction -- see p. 122 ? Ancillary Clearance Service Fees for Special Import Clearance -- see p. 123 ? Clearance Entry Fee -- see p. 124 ? Dangerous Goods -- see p. 125 ? Declared Value -- see p. 125 ? Delivery Area Surcharge -- see p. 125 ? Delivery Reattempt Charge -- see p. 126 ? FedEx? Delivery Signature Options -- see p. 127 ? FedEx Ground? Alternate Address Pickup -- see p. 128 ? FedEx Ground? Call Tag -- see p. 128 ? Hazardous Materials -- see p. 129 ? Inside Delivery Charge -- see p. 129 ? Inside Pickup Charge -- see p. 129 ? Pickup Charge (FedEx International Premium) -- see p. 131 ? Reroute of Shipment -- see p. 131 ? Residential Delivery Charge -- see p. 131 ? Residential Pickup Charge -- see p. 131 ? Saturday Delivery -- see p. 132 ? Saturday Pickup -- see p. 132 ? Weekly Pickup Fee -- see p. 132

2

1.800.GoFedEx 1.800.463.3339

Table of Contents

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