[Windows] AVerTouch Software Release Note September 28, …

[Windows] AVerTouch Software Release Note ? September 28, 2020

VERSION HARDWARE COMPATIBILITY

OPERATING DEVICES / SYSTEMS Related Software

V1.1.2025.0 The following product models are supported by AVerTouch.

M15W v5.0.0029.30, M70W v5.1.0028.31, M15-13M v5.2.0005.12, M11-8M v6.0.0014.17, or later

U50, U70, F17-8M, F50-8M, M17-13M Win OS 7, Win OS 10

AVerCam Setup Tool for Wi-Fi setup and firmware update (Win only)

V1.1.2025.0

Release date: September 28, 2020

WHAT'S NEW

- Support Raw format output in video recording function.

BUG FIXED

- M11-8M streaming has freeze issue regularly. - AVerTouch and CaptureShare cannot be executed at the same time. - M15W and M70W crash issue while doing firmware update. - Old cameras (F17-8M, F50-8M, M17-13M) cannot be opened without 16:9 resolution.

KNOWN ISSUES

4K resolution has UI display issues.

o We are working on the fix for next release. It will pop out the additional web page in IE browser while logging with google account. [Bug 33043]

o We are working on the fix for next release. o Workaround: Please close that page manually. Library may has no response if the video/picture folder is empty.[Bug 33040] o We are working on the fix for next release. o Workaround: Please take pictures or record a file and you can use it. If users connect doccam via IP address and disable it in the favorite list, the app will re-

open. [DWIQT-82]

o We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o We are working on the fix for next release. o Workaround: Network problem. Please connect it again. Users can't annotate on the bottom of the AVerTouch. [Bug 33172]

[Windows] AVerTouch V1.1.2025.0 Release Notes

Page 1

V1.1.2023.0

Release date: August 10, 2020

o We are working on the fix for next release. DocCam's battery status display abnormal between full and current when switching doccam settings.

o We are working on the fix for next release. Always get connect failed with Wi-Fi doccam. Issue by Antivirus software permission.

o Please check your steps are correct and the network works well first. o This is related as 3rd party - Antivirus software permission issue. Please add

AVerTouch into whitelist to use it again. The M15W/M70W's volume of video's recording playback is unstable. [Bug 32138]

o This is related as OS system issue. Please use the below link to update your audio driver.

WHAT'S NEW

None

BUG FIXED

Fixed the switching between two models of doccams, USB doccam is connected first. Then Wi-Fi doccam can't be connected. Issue by the different resolution setup.[Bug 33046] Fixed streaming freeze suddenly with M15W/M70W Wi-Fi/P2P connection. Fixed M15W/M70W Wi-Fi 4k streaming lag when the PC extended screen to 4k display monitor.

KNOWN ISSUES

4K resolution has UI display issues.

o We are working on the fix for next release. It will pop out the additional web page in IE browser while logging with google account. [Bug 33043]

o We are working on the fix for next release. o Workaround: Please close that page manually. Library may has no response if the video/picture folder is empty.[Bug 33040] o We are working on the fix for next release. o Workaround: Please take pictures or record a file and you can use it. If users connect doccam via IP address and disable it in the favorite list, the app will re-

open. [DWIQT-82]

o We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o We are working on the fix for next release. o Workaround: Network problem. Please connect it again.

[Windows] AVerTouch V1.1.2025.0 Release Notes

Page 2

Users can't annotate on the bottom of the AVerTouch. [Bug 33172]

o We are working on the fix for next release.

DocCam's battery status display abnormal between full and current when switching doccam settings.

o We are working on the fix for next release.

Always get connect failed with Wi-Fi doccam. Issue by Antivirus software permission.

o Please check your steps are correct and the network works well first. o This is related as 3rd party - Antivirus software permission issue. Please add

AVerTouch into whitelist to use it again.

The M15W/M70W's volume of video's recording playback is unstable. [Bug 32138]

o This is related as OS system issue. Please use the below link to update your audio driver.

If users can find two independent AVerCam Setup Tools in the application list, please remove the AVerCam Setup Tool from Windows system.

V1.1.2018.0

WHAT'S NEW

Release date: July 3, 2020

Support new model M11-8M. Support login with Google account to link Google drive in library.

Automatically recorded videos to the cloud (Google Drive?) for delivery to absent students, substitute teachers or review.(Upload for YouTube?)

Support split screen mode which can display live streaming and cloud materials at the same time for teaching.

Support all of AVer doccam models, please reference the above Hardware compatibility.

BUG FIXED

Improve recording performance to be smooth and uninterrupted but the function can't be adjusted video quality now.[Bug 32605]

Fixed need to input admin password when opening software in the first time.

Fixed users cannot use windows default video player to play the files in software.

Fixed app crash issue when plug out USB camera in camera information page. [Bug 32217]

Fixed click mouse right key on camera page's scroll bar, it will show up empty camera page.[Bug 31964]

KNOWN ISSUES

Randomly software crash when doccam is disconnected. [Bug 32987]

[Windows] AVerTouch V1.1.2025.0 Release Notes

Page 3

o We are working on the fix for next release.

Login with Google account will pop up additional web page in IE browser. The additional web page is authorization verification code information general by login google account then users can login in with Google in software successfully. It can't display normally because it isn't a web page.[Bug 33043]

o We are working on the fix for next release. o Workaround: It doesn't have any potential threats for your PC, please close it.

Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

mode.[DWIQT-84]

o We are working on the fix for next release. o Workaround: Please do the reload to update camera list.

The video/picture folder is empty; it can't be used when pressing it in normal user.[Bug 33040]

o We are working on the fix for next release. o Workaround: Please take pictures or record a file and you can use it.

If users connect doccam via IP address and disable it in the favorite list, the app will re-

open. [DWIQT-82]

o We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o We are working on the fix for next release. o Workaround: Please connect it again.

DocCam's battery status display abnormal between full and current when switching doccam settings.

o We are working on the fix for next release.

Always get connect failed with Wi-Fi doccam. Issue by Antivirus software permission.

o Please check your steps are correct and the network works well first. o This is related as 3rd party - Antivirus software permission issue. Please add

AVerTouch into whitelist to use it again.

The M15W/M70W's volume of video's recording playback is unstable. [Bug 32138]

o This is related as OS system issue. Please use the below link to update your audio driver.

If users can find two independent AVerCam Setup Tools in the application list, please remove the AVerCam Setup Tool from Windows system.

V1.1.2013.0

WHAT'S NEW

Release date: June 16, 2020

Support new model M11-8M. BUG FIXED

[Windows] AVerTouch V1.1.2025.0 Release Notes

Page 4

V1.1.2010.0

Fixed app crash issue when plug out USB camera in camera information page. [Bug 32217]

Fixed click mouse right key on camera page's scroll bar, it will show up empty camera page.[Bug 31964]

KNOWN ISSUES

Need to input admin password when opening software in the first time if you aren't admin permission.

o We are working on the fix for next release. Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

mode.[DWIQT-84]

o We are working on the fix for next release. o Workaround: Please do the reload to update camera list. If users connect doccam via IP address and disable it in the favorite list, the app will re-

open. [DWIQT-82]

o We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o We are working on the fix for next release. o Workaround: Please connect it again. Recording isn't smooth when using high quality recording mode. [Bug 32605] o We are working on the fix for next release. o Workaround: Please use medium quality recording mode. Window10 has updated the video player recently. Users cannot use windows default video player to play the files in software. [Bug 32614] o We are working on the fix for next release. o Workaround: Please change the MP4 to AVI format to record. Always get connect failed with Wi-Fi doccam. Issue by Antivirus software permission. o Please check your steps are correct and the network works well first. o This is related as 3rd party - Antivirus software permission issue. Please add

AVerTouch into whitelist to use it again. The M15W/M70W's volume of video's recording playback is unstable. [Bug 32138]

o This is related as OS system issue. Please use the below link to update your audio driver.

If users can find two independent AVerCam Setup Tools in the application list, please remove the AVerCam Setup Tool from Windows system.

WHAT'S NEW

[Windows] AVerTouch V1.1.2025.0 Release Notes

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