[Windows] AVerTouch Software Release Note – July 3, 2020

[Windows] AVerTouch Software Release Note ¨C July 3, 2020

VERSION

HARDWARE

COMPATIBILITY

OPERATING

DEVICES /

SYSTEMS

Related Software

V1.1.2018.0

The following product models are supported by AVerTouch.

M15W v5.0.0025.26, M70W v5.1.0026.28, M15-13M v5.2.0005.12, M11-8M v6.0.0000.11,

or later, U50, U70, F17-8M, F50-8M, M17-13M

Win OS 7, Win OS 10

AVerCam Setup Tool for Wi-Fi setup and firmware update (Win only)

V1.1.2018.0

WHAT¡¯S NEW

Release date:

July 3, 2020

Support new model M11-8M.

Support login with Google account to link Google drive in library.

Automatically recorded videos to the cloud (Google Drive?) for delivery to absent students,

substitute teachers or review.(Upload for YouTube?)

Support split screen mode which can display live streaming and cloud materials at the same

time for teaching.

Support all of AVer doccam models, please reference the above Hardware compatibility.

BUG FIXED

Improve recording performance to be smooth and uninterrupted but the function can¡¯t be

adjusted video quality now.[Bug 32605]

Fixed need to input admin password when opening software in the first time.

Fixed users cannot use windows default video player to play the files in software.

Fixed app crash issue when plug out USB camera in camera information page. [Bug 32217]

Fixed click mouse right key on camera page¡¯s scroll bar, it will show up empty camera

page.[Bug 31964]

KNOWN ISSUES

Randomly software crash when doccam is disconnected. [Bug 32987]

o

We are working on the fix for next release.

Login with Google account will pop up additional web page in IE browser. The additional web

page is authorization verification code information general by login google account then users

can login in with Google in software successfully. It can¡¯t display normally because it isn¡¯t a

[Windows] AVerTouch V1.1.2018.0 Release Notes

Page 1

web page.[Bug 33043]

o

o

We are working on the fix for next release.

Workaround: It doesn¡¯t have any potential threats for your PC, please close it.

Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

mode.[DWIQT-84]

o

o

We are working on the fix for next release.

Workaround: Please do the reload to update camera list.

The video/picture folder is empty; it can¡¯t be used when pressing it in normal user.[Bug

33040]

o

o

We are working on the fix for next release.

Workaround: Please take pictures or record a file and you can use it.

If users connect doccam via IP address and disable it in the favorite list, the app will re-open.

[DWIQT-82]

o

We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o

o

We are working on the fix for next release.

Workaround: Please connect it again.

When switching between two models of doccams, USB doccam is connected first. Then Wi-Fi

doccam can¡¯t be connected. Issue by the different resolution setup.[Bug 33046]

o

o

We are working on the fix for next release.

Workaround: Please setup the same resolution between the two models of doccams.

DocCam¡¯s battery status display abnormal between full and current when switching doccam

settings.

o

We are working on the fix for next release.

Always get connect failed with Wi-Fi doccam. Issue by Antivirus software permission.

o

o

Please check your steps are correct and the network works well first.

This is related as 3rd party - Antivirus software permission issue. Please add AVerTouch

into whitelist to use it again.

The M15W/M70W¡¯s volume of video's recording playback is unstable. [Bug 32138]

o

This is related as OS system issue. Please use the below link to update your audio

driver.

If users can find two independent AVerCam Setup Tools in the application list, please remove

the AVerCam Setup Tool from Windows system.

V1.1.2013.0

WHAT¡¯S NEW

Release date:

June 16, 2020

Support new model M11-8M.

BUG FIXED

[Windows] AVerTouch V1.1.2018.0 Release Notes

Page 2

Fixed app crash issue when plug out USB camera in camera information page. [Bug 32217]

Fixed click mouse right key on camera page¡¯s scroll bar, it will show up empty camera

page.[Bug 31964]

KNOWN ISSUES

Need to input admin password when opening software in the first time if you aren¡¯t admin

permission.

o

We are working on the fix for next release.

Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

mode.[DWIQT-84]

o

o

We are working on the fix for next release.

Workaround: Please do the reload to update camera list.

If users connect doccam via IP address and disable it in the favorite list, the app will re-open.

[DWIQT-82]

o

We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o

o

We are working on the fix for next release.

Workaround: Please connect it again.

Recording isn¡¯t smooth when using high quality recording mode. [Bug 32605]

o

o

We are working on the fix for next release.

Workaround: Please use medium quality recording mode.

Window10 has updated the video player recently. Users cannot use windows default video

player to play the files in software. [Bug 32614]

o

o

We are working on the fix for next release.

Workaround: Please change the MP4 to AVI format to record.

Always get connect failed with Wi-Fi doccam. Issue by Antivirus software permission.

o

o

Please check your steps are correct and the network works well first.

This is related as 3rd party - Antivirus software permission issue. Please add AVerTouch

into whitelist to use it again.

The M15W/M70W¡¯s volume of video's recording playback is unstable. [Bug 32138]

o

This is related as OS system issue. Please use the below link to update your audio

driver.

If users can find two independent AVerCam Setup Tools in the application list, please remove

the AVerCam Setup Tool from Windows system.

V1.1.2010.0

WHAT¡¯S NEW

[Windows] AVerTouch V1.1.2018.0 Release Notes

Page 3

Release date:

April 27, 2020

N/A

BUG FIXED

Fixed recording AVI file¡¯s size issue.

Fixed M15W/M70W¡¯s physical buttons¡¯ integrations¡¯ issues.

KNOWN ISSUES

Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

mode.[DWIQT-84]

o

o

We are working on the fix for next release.

Workaround: Please do the reload to update camera list.

If users connect doccam via IP address and disable it in the favorite list, the app will re-open.

[DWIQT-82]

o

We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o

o

We are working on the fix for next release.

Workaround: Please connect it again.

The M15W/M70W¡¯s volume of video's recording playback is unstable. [Bug 32138]

o

We are working on the fix for future release.

Click mouse right key on camera page¡¯s scroll bar, it will show up empty camera page.[31964]

o

o

We are working on the fix for next release.

Workaround: Please re-new the page again.

When users find two AVerCam Setup Tools, please remove the AVerCam Setup Tool from

Windows system. (If you have install AVerCam Setup Tools Individually¡­)

V1.1.2008.0

WHAT¡¯S NEW

Release date:

Feb. 27 2020

Support Multi- Language: English, French, German, Spanish, Italian, Russian, Finnish,

Indonesian, Japanese, Traditional Chinese, Simplified Chinese.

BUG FIXED

AVerCam Setup Tool firmware update process failed issue.

KNOWN ISSUES

Pressing physical button to capture or record..etc with AVerTouch failed.

o

We are working on the fix for next release.

Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

[Windows] AVerTouch V1.1.2018.0 Release Notes

Page 4

mode.[DWIQT-84]

o

o

We are working on the fix for next release.

Workaround: Please do the reload to update camera list.

If users connect doccam via IP address and disable it in the favorite list, the app will re-open.

[DWIQT-82]

o

We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o

o

We are working on the fix for next release.

Workaround: Please connect it again.

Click mouse right key on camera page¡¯s scroll bar, it will show up empty camera page.[31964]

o

o

We are working on the fix for next release.

Workaround: Please re-new the page again.

V1.1005.0

WHAT¡¯S NEW

Release date:

Dec. 19 2019

N/A

BUG FIXED

The doccam will be auto disconnected when using freeze function for a while.

The doccam will be auto disconnected when switch the resolution, camera mode and but rate.

The PC is connected via Ethernet cable.

Wrong microphone list when re-plug in microphone.

Annotation tool¡¯s wrong status when users use it.

Privacy policy and terms of service page can¡¯t be displayed normally.

KNOWN ISSUES

Randomly camera model are disappeared in list when the doccam is connected by Wi-Fi

mode.[DWIQT-84]

o

o

We are working on the fix for next release.

Workaround: Please do the reload to update camera list.

If users connect doccam via IP address and disable it in the favorite list, the app will re-open.

[DWIQT-82]

o

We are working on the fix for next release.

Randomly pairing failed when the doccam is connected by Wi-Fi mode.[DWIQT-7]

o

o

We are working on the fix for next release.

Workaround: Please connect it again.

[Windows] AVerTouch V1.1.2018.0 Release Notes

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