How to raise concerns or complaints about a GP practice
How to raise concerns or
complaints about a GP practice
If you are unhappy with the treatment or service you, a family
member or someone you care for has received from a GP practice,
you may want to make a complaint. This is information on how to raise
a concern, give feedback or make a complaint to a general practice.
1.
Before making a complaint, you could
raise your concerns verbally with either
the GP or practice manager.
This could get your problem sorted out by
the end of the following day.
2.
If the concern you raised cannot be sorted
out by the end of the following day, then you
can make a formal complaint to the practice.
OR if you don¡¯t want to complain to the practice,
you can raise the issue with NHS England instead.
For information on making a complaint to NHS
England, visit: england.nhs.uk.
3.
If you have had a final response from
either the practice or NHS England, and
you feel like your issue still hasn¡¯t been
resolved, you can ask the Parliamentary
and Health Service Ombudsman to look
into your complaint.
Call 0345 015 4033 or visit .uk
for more information.
Top five tips for making
a complaint to your GP
practice
1
Make your
complaint clear
2
Decide what you
would like to achieve
3
Complain as soon
as you can
4
Keep a note of
anyone involved in
your complaint
Write down the names and positions of the
people involved in, and dealing with your
complaint. Make sure you keep copies of any
emails or letters you get; you may need to refer
to them in the future.
5
Ask for help
If you need support on putting your complaint
together, you can contact your local advocacy
provider, visit .uk. Your local
Healthwatch can provide support and
information. To find your local Healthwatch
visit healthwatch.co.uk
What happened? When did it happen?
How has it affected you?
How would you like things to be put right?
Perhaps, you want an apology, a meeting to
discuss the problem or for action to be taken to
stop the same mistake from happening again.
It¡¯s best to complain as soon as possible while
the events are still fresh in your mind.
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