JOB DESCRIPTIONS FOR THE PRIVATE CLUB INDUSTRY

JOB DESCRIPTIONS FOR THE PRIVATE CLUB INDUSTRY

7TH EDITION

Disclaimer

CMAA has worked to ensure that all information in this book is accurate as of the publication date and is consistent with good industry practices. It is recommended, however, that readers evaluate the applicability of this information in light of their work conditions, particular situations and changing standards. This publication contains job descriptions for many club positions. However, these descriptions are generic: a club manager, in his or her unique and specific situation, will not likely be able to use them exactly as worded. Therefore, the job descriptions included here should only be used as a guide because they do not represent "the final word" about how positions should be described in every club. To meet the club's needs, club managers need to modify the job descriptions provided. Likewise, the accompanying Organization Charts in this resource are generic in nature and are only representative of their respective club type. The text within each box as well as the arrangement of the boxes to one another (i.e., reporting structure), the chart colors, design and the chart orientation can be changed to suit the managers' needs. This resource is distributed and sold with the understanding that the publisher is not engaged in rendering legal, recruiting or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Copyright ?2012 by CMAA. All rights reserved. ISBN: 1-889586-62-X

Club Management Association of America 1733 King Street Alexandria, VA 22314 Ph: (703) 739-9500 Fax: (703) 739-0124

Table of Contents

Acknowledgments.................................................................................................................................. 8 Foreword ............................................................................................................................................... 9 PART I: Purposes of Job Descriptions ............................................................................................... 11

Recruitment....................................................................................................................................... 11 Selection ........................................................................................................................................... 11 Orientation ........................................................................................................................................ 15 Training............................................................................................................................................. 15 Performance Reviews ........................................................................................................................ 16 Promotion and Transfer ..................................................................................................................... 16 Performance and Compensation Evaluation ....................................................................................... 16 FMLA, ADA and Worker's Compensation ........................................................................................ 17 PART II: Writing Job Descriptions.................................................................................................... 19 Components of Job Descriptions........................................................................................................ 19 Job Title/Position............................................................................................................................... 20 Related Titles .................................................................................................................................... 20 Reports To......................................................................................................................................... 20 Supervises ......................................................................................................................................... 20 Classification..................................................................................................................................... 20 Education and/or Experience ............................................................................................................. 20 Job Knowledge, Core Competencies and Expectations....................................................................... 20 Job Summary (Essential Functions) ................................................................................................... 21 Job Tasks/Duties................................................................................................................................ 21 Licenses and Special Requirements.................................................................................................... 22 Position Expectations......................................................................................................................... 23 Physical Demands and Work Environment ........................................................................................ 24 Resources for Developing Job Descriptions ....................................................................................... 25 Collecting Job Description Information.............................................................................................. 25 Using This Resource.......................................................................................................................... 27 Special Considerations....................................................................................................................... 29 Legal Considerations ......................................................................................................................... 29 Government Regulations and Essential Functions .............................................................................. 31 Job Descriptions in a Unionized Workforce ....................................................................................... 32 PART III: Job Descriptions ................................................................................................................ 34

3 Copyright 2012 by CMAA. All rights reserved.

Accounting and Human Resources ..................................................................................................... 35 Accounts Payable Clerk..................................................................................................................... 35 Accounts Receivable Clerk ................................................................................................................ 37 Bookkeeper ....................................................................................................................................... 39 Cashier .............................................................................................................................................. 41 Controller .......................................................................................................................................... 42 Director of Human Resources ............................................................................................................ 44 Human Resources Associate .............................................................................................................. 46 Information Technology Manager...................................................................................................... 48 Payroll Clerk ..................................................................................................................................... 50 Receiving and Storeroom Clerk ......................................................................................................... 52

Athletic Department............................................................................................................................ 53 Athletic Director................................................................................................................................ 53 Bowling Manager .............................................................................................................................. 55 Fitness and Spa Assistant Director ..................................................................................................... 57 Fitness Center Attendant.................................................................................................................... 59 Group Fitness Instructor .................................................................................................................... 60 Health and Fitness Manager............................................................................................................... 61 Lifeguard........................................................................................................................................... 63 Locker Room Attendant..................................................................................................................... 65 Locker Room Manager ...................................................................................................................... 66 Massage Therapist ............................................................................................................................. 68 Personal Trainer ................................................................................................................................ 69 Spa Manager ..................................................................................................................................... 71 Swim Team Coach ............................................................................................................................ 73 Swimming Instructor ......................................................................................................................... 74 Swimming Pool Manager .................................................................................................................. 76

Food and Beverage .............................................................................................................................. 78 Assistant Cook .................................................................................................................................. 78 Baker................................................................................................................................................. 79 Baker's Helper .................................................................................................................................. 81 Banquet Captain ................................................................................................................................ 82 Banquet Cook.................................................................................................................................... 84 Banquet Server .................................................................................................................................. 85 Banquet Bus Person........................................................................................................................... 86 Banquet Chef..................................................................................................................................... 88

4 Copyright 2012 by CMAA. All rights reserved.

Bartender........................................................................................................................................... 89 Beverage Manager............................................................................................................................. 91 Beverage Server ................................................................................................................................ 93 Breakfast Cook.................................................................................................................................. 95 Broiler Cook...................................................................................................................................... 96 Bus Person ........................................................................................................................................ 97 Butcher.............................................................................................................................................. 99 Catering Manager ............................................................................................................................ 101 Catering Account Executive ............................................................................................................ 103 Cook's Helper ................................................................................................................................. 104 Dining Room Manager .................................................................................................................... 105 Dining Room Captain ...................................................................................................................... 107 Dishwasher...................................................................................................................................... 109 Executive Chef ................................................................................................................................ 111 Executive Steward ........................................................................................................................... 113 Food and Beverage Training Manager ............................................................................................. 114 Food Runner.................................................................................................................................... 115 Food Server ..................................................................................................................................... 117 Food and Beverage Director ............................................................................................................ 119 Fry Cook ......................................................................................................................................... 122 Garde Manger Chef ......................................................................................................................... 123 Line Prep Cook................................................................................................................................ 124 Outlet Manager................................................................................................................................ 125 Pastry Chef...................................................................................................................................... 127 Pot Washer ...................................................................................................................................... 129 Reservations Manager ..................................................................................................................... 131 Salad Prep Assistant ........................................................................................................................ 133 Sauce Cook ..................................................................................................................................... 134 Saut? Cook ...................................................................................................................................... 135 Sous Chef........................................................................................................................................ 136 Front Office ....................................................................................................................................... 138 Bellperson ....................................................................................................................................... 138 Coat Checker................................................................................................................................... 139 Front Desk Clerk ............................................................................................................................. 140 Front Office Manager ...................................................................................................................... 141 Night Auditor .................................................................................................................................. 143

5 Copyright 2012 by CMAA. All rights reserved.

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