Private Cloud Storage

My CloudTM EX2 Ultra

Private Cloud Storage

User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at . If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at .

Accessing Online Support

Visit our product support website at and choose from these topics:

Downloads--Download drivers, software, and updates for your WD product. Registration--Register your WD product to get the latest updates and special offers. Warranty & RMA Services--Get warranty, product replacement (RMA), RMA status, and

data recovery information. Knowledge Base--Search by keyword, phrase, or answer ID. Installation--Get online installation help for your WD product or software. WD Community--Share your thoughts and connect with other WD users. Learning Center -- Start here to get the most out of your Private Cloud Storage device

().

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and system software versions available.

North America US & Canada English US-Spanish Mexico

Europe (toll free)*

Europe Middle East Africa Russia

800 275-4932

Asia Pacific Australia

949 672-7199 800.832.4778

00800 ASK4 WDEU (00800 27549338) +31 880062100 +31 880062100 +31 880062100 8-10-8002-3355011

China Hong Kong India Indonesia Japan Malaysia Philippines Singapore Taiwan

1 800 42 9861

800 820 6682 / 400 627 6682 +852-3057 9031 1 800-200 5789 / 1 800-419 5591 001-803-852 3993 0800-805 7293 / 0120-934 453 1 800-817 477 1 800-1855 0277 / +63-2-395 2319 1 800 608 6008 0800-225 593 / +886-2-8723 1298

Thailand 00 1800 852 5913 * Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your drive online at or by using My Cloud EX2 Ultra Private Cloud Storage software.

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 ....................................................................... 2

2 Product Overview 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Pre-installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 Getting Started 11

Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Physically Connecting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Getting Started Without Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 Accessing Your Cloud Remotely 17

Enabling Cloud Access for the My Cloud EX2 Ultra Device . . . . . . . . . . . . . . . . . . . . . . . . 17 Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Mobilizing Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5 Managing Users, Groups, and Shares 20

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6 The Dashboard at a Glance 31

Launching the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7 Backing Up and Retrieving Files 45

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Remote Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

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Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Managing Storage on My Cloud EX2 Ultra 56

Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

9 Managing Apps on My Cloud EX2 Ultra 66

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Managing Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

10 Playing/Streaming Videos, Photos, & Music 70

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Accessing Your Private Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Accessing Your Private Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

11 Configuring Settings 78

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

12 Replacing a Drive 100

Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

13 Regulatory and Warranty Information 103

Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . 104 Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

14 Appendices 107

Appendix A: My Cloud EX2 Ultra Quick User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Appendix B: Joomla!? Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Appendix C: phpBB Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Appendix D: Supported RAID Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

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Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Appendix G: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

15 Index 119

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