My CloudMirror Personal Storage Drive User Manual

WD My CloudTM

User Manual

? WD My Cloud DL2100 ? WD My Cloud DL4100 ? WD My Cloud EX2100 ? WD My Cloud EX4100

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at . If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at .

Accessing Online Support

Visit our product support website at and choose from these topics: Downloads--Download drivers, software, and updates for your WD product. WD Support Portal--Register your WD products and get support information customized to

your needs. Warranty & RMA Services--Get warranty, product replacement (RMA), RMA status, and data

recovery information. Knowledge Base--Search by keyword, phrase, or answer ID. Installation--Get online installation help for your WD product or software. WD Community--Share your thoughts and connect with other WD users Online Learning Center -- Start here to get the most out of your personal cloud storage

device ().

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and system software versions available.

North America English

Spanish

Mexico South America

Chile Colombia Venezuela Peru Uruguay Argentina Brazil

Europe (toll free)*

800.ASK.4WDC Europe

(800.272.4932)

Middle East

800.832.4778

Africa

001 8002754932 Russia

Asia Pacific

1230 020 5871 009 800-83247788 +31.880062100 0800-54003 00 413 598 3787 0800 4440839 0800 8917630

Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Other countries

00800 ASK4 WDEU (00800 27549338) +31 880062100 +31 880062100 +31 880062100 8 10 8002 335 5011

1800 429 861 / 0011 800 2275 4932 800 820 6682 / 400 627 6682 3057 9031 1800 200 5789 / 1800 419 5591 001 803 852 3993 0800 805 7293 02 2120 3415 1800 817 477 0508 555 639 / 00800 2275 4932 1800 1855 0277 1800 608 6008 0800 225 593 00 1800 852 5913 +86 21 2603 7560

* Toll free number is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your drive online at or by using WD My Cloud personal cloud storage software.

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

1 Important User Information . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . 2

2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preparing your Device for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 15

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5 Managing Users and Groups . . . . . . . . . . . . . . . . . 29

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

7 Accessing Your Cloud Remotely . . . . . . . . . . . . . . 41

Enabling Cloud Access for the WD My Cloud Device . . . . . . . . . 41 Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . 41 Access Your Files with iOS and Android Mobile Apps . . . . . . . . . 42

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8 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 47

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 47 Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Modifying a Backup Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Deleting a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Camera Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

9 Managing Storage on WD My Cloud . . . . . . . . . . . 57

About Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

10 Managing Apps on WD My Cloud . . . . . . . . . . . . . . 65

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

11 Playing/Streaming Videos, Photos, & Music . . . . . 67

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Enabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Accessing Your My Cloud Device Using Media Players . . . . . . . 71 Accessing Your My Cloud Device Using iTunes . . . . . . . . . . . . . 72

12 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . 74

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

13 Regulatory Information . . . . . . . . . . . . . . . . . . . . . 102

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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