Georgia Department of Human Services
Georgia Department of Human Services
Office of Facilities and Support Services
Coordinated Transportation
Presentation to the 2021 GDOT Transit Subrecipient Workshop
Cheryl M. Herrington
Senior Manager, Transportation Services Section Office of Facilities and Support Services
Georgia Department of Human Services | Office of Facilities and Support Services
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What is DHS Coordinated Transportation?
? The statewide Department of Human Services (DHS) Coordinated Transportation System provides access to transportation services for eligible consumers served by:
? DHS: Division of Aging Services (DAS) & Division of Family and Children Services (DFCS)
? Georgia Vocational Rehabilitation Agency (GVRA) ? Georgia Department of Behavioral Health & Developmental Disabilities
(DBHDD)
? Access is provided with Purchase of Service Contracts
? Cost Benefits through increased quantity of trips ? Eliminates duplication of programs, staff, services, and vehicles
Georgia Department of Human Services | Office of Facilities & Support Services ? Transportation Services Section
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Operations and Management
? Twelve Regional Locations - Provide contractor monitoring and compliance
? Two District Operations Managers - Oversee North District and South District ? comprising 159 counties
? Regional Transportation Coordinating Committee - Regional (AAA Director and other regional managers) and State Partners - Assists the Districts with oversight and education
Goal: World Class Customer Service
Georgia Department of Human Services | Office of Facilities and Support Services
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DHS Transportation Regions
? Providers are a mix of governmental entities, for-profit entities, and private non-profit organizations.
? Contractors are reimbursed for services provided using a fee for service methodology in the form of one-way and hourly trip rates.
? All consumer groups are not served in every county, but some services are provided in each of the 159 counties.
? Transportation Services Section (TSS) Offices and Regional Transportation Coordinating Committees exist in each of the 12 DHS Transportation regions.
Georgia Department of Human Services | Office of Facilities and Support Services
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