Personal Information



Personal Information

Name Tracey Ann Jewell

Date of Birth 5th August 1978 Nationality British

E-mail traceyajewell@yahoo.co.uk

Address In der Laar 64 Tel. No. +0049 (0)2822 977611

46446 Emmerich-Hüthum Mobile no. +0049 (0)1746760030

Germany

Education and Qualifications

1996-2002 University of Wales, Swansea

MA in Translation and Language Technology Pass

BA (Hons) German with Business Studies 2:1

1998-1999 Reutlingen University (FH) of Technology and Business

ERASMUS student in International Business 2:1 (equivalent)

1989-1996 Waingel’s Copse School, Woodley

June 1994 - 10 GCSEs A-C; A: French, German, Home Economics, Spanish, B:

English Language and Literature, Science, and C: Geography, Maths.

June 1996 - 3 A-levels: German (B), Home Economics (B); Geography (D)

Work Experience

07.02–09.03 KLA-Tencor, Wokingham, Account Business Representative

Responsible for and point of contact for UK customers (including Benelux countries) and back up for Germany, providing timely customer and Field Service Engineer (FSE) support in German, French or English. The position progressed from an administrative to a more logistical role from processing FSE holiday requests and creating reports for supervisors to organising and tracking part orders for both FSE and customer. Responsible for training new recruits.

10.01-07.02 Ntl Home, Swansea, Customer Services Advisor

Fully trained CSA to advise customers on any billing, general queries or faults with the overall aim to retain customers and provide them with a service of the highest quality. Good time management, communication and keyboard skills were a requisite in achieving this.

07.00 International Roomvent Conference, Reading University, Trouble-shooter

Played an active role at the conference in helping to organise the international conference delegates as well as to solve any orientation problems they encountered.

07-09.99 Rauser Advertainment AG, Germany, Internship

First hand experience in a German business environment requiring self-motivation and flexibility. Researched and conducted a company project to distribute commercial software in British media, which required extensive German communication at company meetings with the aim to update manager and colleagues on the project status. Translation of company literature, press releases, faxes etc.

01.99-09.00 Fibre Channel Group (Europe), Translator

Completed translations (into German) for company presentation, legal and training course documents.

01.93-98 Brighton’s Newsagents, Woodley, Shop assistant and Computer System Co-ordinator

Serving and general shop duties. Data-inputter and trouble-shooter for two of the shops' computer systems - planning and inputting customer accounts, making it user-friendly, training the staff, maintaining it and dealing with problems that arose.

03. 95 Brötje GmbH, Bremen, Germany, Internship

Administrative work in the sales and billing department of a large multi-national company.

Other Hillingdon Prince Hotel, Internship (1993). Also Town Council, Playworker (1997).

Language skills

Dutch Good spoken and reasonable written knowledge

German Fluent in written and spoken German, business and legal language. 1 year spent as ERASMUS student.

French Good written and spoken French. First year (degree level) business and science language

Spanish Basic knowledge in written and spoken Spanish, basic Spanish business language

Computer skills

Extensive knowledge of Microsoft Office (Word, Excel, Access and PowerPoint), Frontpage Express, Microsoft Internet Explorer and IBM Translation Manager, Trados, and Lingo translation packages. A good knowledge of SPSS

Other

Experienced in presentations at various levels in English and German. Practical knowledge of creating web pages

Clean driving licence.

Interests and Hobbies

I enjoy running and while at University played an organisational role in my University and local club. I now enjoy weekly sessions of circuit training. I take pleasure from socialising with friends and family and occasionally reading German literature.

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