JOB DESCRIPTION – CARE ASSISTANT



JOB DESCRIPTION – Support Worker

1. POST DETAILS

Title: Support Worker

Location: All Innovations bases

Reporting to: Unit Managers

2. JOB MISSION

• Demonstrate and promote best practice and high-quality care

• Promote Positive Behaviour Support (PBS) within your service area

• Always consider how you can improve quality of life for those you support

• Give your full attention to the person/s you are supporting

• Be an enabler

• Be an observant worker

• Be focused on doing the best for the service users that attend

• Be professional at all times, be ‘the face’ of the organisation

• Build good relationships with your colleagues, Service Users, families, other carers and other professionals

• Listen to and communicate with Service Users

• Read individual care plans and follow information within care plans of the people you support

• Be versatile and creative

• Be a good record keeper

• Be caring

• Promote Privacy, Dignity and Respect and treat each individual Service User as you would treat a member of your own family

• Deliver person-centred support

• Promote independence and choice

• Work together with your colleagues and managers to achieve results and deliver the highest quality of care

• Keep people safe

• Make a positive difference to the lives of the people you support

3. MAIN RESPONSIBILITES

I. Responsible for facilitating activities both in the unit and within the community displaying your skills as outlined in your job role.

II. Demonstrate good practice and do tasks within your role properly and safely.

III. Report bad practice

IV. Be honest when things go wrong so we are more likely to gain truthful accounts of what happened.

V. Support individual service users to achieve their desired goals.

VI. Remember how you greet people that attend our service as they arrive each morning is very important, give them your attention rather than chatting to your colleagues.

VII. Be discreet when discussing personal information about individuals and treat Service Users in a dignified manner (call by their preferred name, don’t shout across the room to ask if they want you to take them to the toilet, support them to be clean and presentable, allow them privacy when needed, etc). Speak to Service Users respectfully and remember they have feelings and emotions

VIII. Always keep the Service User informed about what you are doing and what is happening

IX. Motivate Service Users and engage them as much as possible in activities, get them involved as much as you can to promote their independent skills.

X. Monitor challenging behaviours and record details of these to help build a picture of what is happening and for what reason (to look for triggers and consequences). Use an A (Antecedent), B (Behaviour), C (Consequence) approach when completing reports regarding challenging behaviours.

XI. Help all Service Users to lead as fulfilled a life as possible and ensure their privacy, dignity and independence are maintained whilst allowing for their choice and rights as citizens.

XII. Be responsible for decision making and using your own initiative on a daily basis.

XIII. Be responsible for decision making prior to and during activities (this will include ensuring the environment is safe and fit for purpose, arranging seating on vehicles, correct equipment is in place for the activity, risk assessing, storage of medication etc)

XIV. Feedback to unit managers if you feel information within a care plan has changed and needs to be updated or if additional information needs to be added

XV. Speak up and tell your manager if you feel activities need to be changed or can be improved in any way

XVI. Promote individual personal development ensuring evidence-based recording of information. Enable people that attend our service to achieve a more independent and worthwhile quality of life and collect written and photographic evidence. Give feedback to management about how quality of life has improved for individuals in your care.

XVII. Undertake additional duties requested by management.

XVIII. Accompany Service Users on activities within or outside of the Day Centre, providing help and support as necessary.

XIX. Report any change in the Service User’s condition to the Manager

XX. Report all accidents/incidents.

XXI. Report defective equipment, machinery, property or vehicles.

XXII. Driving company vehicles

XXIII. Care for the property of the Service Users and the Day Centre, reporting any defects accordingly.

XXIV. Offer assistance and support when Service Users wash and dress allowing them to see to their own needs, respecting their dignity and privacy.

XXV. Assist Service Users with toilet requirements and continence needs ensuring dignity is maintained.

XXVI. Undertake domestic duties including cleaning and management of waste to ensure resource centres are kept clean and tidy at all times.

XXVII. Implement support following care interventions detailed in the Service Users’ individual care plans and relevant documentation within the care plan.

XXVIII. Attend training sessions/courses outlined by management to improve the quality of care being delivered to the Service User through effective guidance, knowledge and education.

XXIX. Work in accordance with Health & Safety Regulations

XXX. Comply with all policies and procedures.

XXXI. Ensure you read and follow all risk assessments in place.

XXXII. Attend and participate in relevant meetings.

4. SKILL / QUALIFICATION REQUIREMENTS

Essential

Good communication, literacy and numeracy skills

Interpersonal and motivational skills

Experience of working with people

Working towards or willing to undertake NVQ Level 2 in health & social care.

Desirable

Experience of working with people with learning difficulties

NVQ Level 3 in Health & Social Care

Clean Driving Licence.

This Job description is only for guidance and can be altered and amended as deemed necessary by the employer.

VA 06.09.19

Rate of Pay @ September 2019 £8.21 per hour

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