Professional Specialist Officer
Last updated:11/09/2017JOB DESCRIPTIONPost title:Senior infrastructure ArchitectAcademic Unit/Service:iSolutions, Enterprise Systems DevelopmentFaculty:Professional ServicesCareer Pathway:Management, Specialist and Administrative (MSA)Level:5*ERE category:n/aPosts responsible to:ESD Team ManagerPosts responsible for:nonePost base:Office-based/1 GSJob purposeTo enable our Academic and Professional service staff work effectively by:Designing infrastructure to support corporate applicationsFilling gaps in our service offering with custom written solutionsWorking with users to effectively meet their needsKey accountabilities/primary responsibilities% TimeTo provide innovative solutions to the delivery of services and facilities arising from iSolutions plans includingWork as a senior member of the team responsible for designing, documenting, implementing and optimising ICT infrastructure for the entire University. Ensuing the integration of new solutions with other existing products and services delivered by iSolutions.To implement, configure, maintain and support the use of specialist software tools, applications, equipment and resources in the area of the installed server and storage infrastructure systems and related technologies50%Documentation of ICT infrastructure and applications designs20%To advise the ESD Team Manager of Current and emerging products within the market place to meet identified needs.Suitable products within the commercial market place to meet identified needs, to identify gaps that the commercial marketplace cannot fill and to offer alternative solutions to a market approach as needed.15%To liaise with suppliers concerning the resolution of reported faults, the adoption of new versions and products and to advise iSolutions of developments being planned by suppliers.10%Any other duties as allocated by the line manager following consultation with the post holder.5%Internal and external relationshipsThe post-holder will be expected to undertake the duties as part of an integrated team and will be expected to adopt priorities and engage in activities, which promote the effective working of the whole team.The post-holder will be expected to liaise with relevant members of the University, suppliers as appropriate and with colleagues in other institutions and related organisations.It is expected that the duties will be performed in the light of the relevant activities in Higher Education generally. The post-holder will be expected to be aware of the activities and initiatives being formulated nationally and internationally within the relevant specialist area and will be expected to take part in such activities should they be relevant to and of benefit to the work being undertaken locally.Special RequirementsTo maintain the relevant level of professional expertise and qualifications to discharge the duties of an 'Senior infrastructure Architect'.There may be a requirement to work varying core hours, and on occasion to work outside normal hours, to ensure that service commitments are met.PERSON SPECIFICATIONCriteriaEssentialDesirable (in order of desirability)How to be assessedQualifications, knowledge and experienceSkill level equivalent to achievement of a professional qualification or graduate degree in Computer Science or other relevant technical discipline and/orEquivalent higher qualificationPLUS?Significant knowledge of Linux (primarily RHEL, although other flavours would be acceptable) along with a working knowledge of the Windows server platform?Experience of virtualisation platforms (primarily VMWare, although other flavours would be acceptable)?Experience of at least one of the following scripting languages: Python, Perl, Ruby.Red Hat Certified to RHCSA level (RHCE would be an advantage)Knowledge of Puppet (or other configuration management systems)Relevant experience of the following web services and languages: Apache & Tomcat, Java, PythonVMware Certified professional (VCP)Experience of enterprise scale storageAwareness of mitigating security vulnerabilities in enterprise-scale ICT systems.Experience of Software Development in an enterprise environmentCV, certificates and referencesCV, certificates, references, work experience, interviewPlanning and organisingAbility to plan activities with an appreciation of the long-term issues.Ability to plan and manage own workload.Ability to plan and own technical projects and have significant input to planning of other major infrastructure projects.Ability to project and monitor capacity requirements for systems, to forecast shortfalls and to make appropriate recommendations to rectify capacity issues.CV, references, interview, work experienceProblem solving and initiativeStrong fault diagnosis and troubleshooting skills with logical and pragmatic thought processes. Significant experience of working in a 3rd line support environment.Consistent drive to proactively follow problems through to resolution.Ability to clearly identify and understand customer needs and service implications.Confidence to challenge existing work practices; to produce options and proposals; to strive to make improvements; participate in or lead constructive technical discussions.Quick to learnMethodical, calm and clear-thinking under pressure.CV, references, interview, work experienceManagement and teamworkAble to work as part of a team of systems administrators, and to collaborate effectively with other technical specialists.Proven ability to make decisions in a confident manner under pressure.Demonstrable ability to plan, estimate and track project work at an appropriate level of detail.Able to manage team dynamics, ensuring any potential for conflict is managed effectively.Able to formulate development plans for own staff to meet current and future skill needs. Able to provide expert guidance and advice to colleagues to resolve complex problems.Experience of successfully managing and developing staff.CV, references, interview, work experienceCommunicating and influencingA professional, customer orientated approach to project deliveryExcellent verbal and written skills and the ability to:describe available technical solutions to end-userscommunicate knowledge to colleaguesdocument proceduresConfidence to communicate with all levels of the organisationAbility to provide clear and concise reporting to Senior Management and Team Manager.Ability to provide clear and concise reporting.Confidence to be a first point of contact for enquiries from colleagues, customers or suppliersTo be able to attend and confidently contribute to section and departmental meetings, to plan and present informationCV, references, interview, work experienceOther skills and behavioursAble to investigate and provide creative approaches to problem solving.Confidence to challenge existing work practices and offer ideasMethodical, calm and clear-thinking under pressureExperience of contributing to budgetary planning.CV, references, interview, work experienceSpecial requirementsThe post-holder will be required to occasionally work outside normal office hours to meet the operational needs of the service.Demonstrable keenness to research current market place and keep up to date with enterprise developmentsAbility to identify requirements of users across an extensive user communityCV, references, interview, work experienceJOB HAZARD ANALYSISIs this an office-based post?? YesIf this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.? NoIf this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.ENVIRONMENTAL EXPOSURESOccasionally (<30% of time)Frequently(30-60% of time)Constantly(> 60% of time)Outside work Extremes of temperature (eg: fridge/ furnace)## Potential for exposure to body fluids## Noise (greater than 80 dba - 8 hrs twa)## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:Frequent hand washingIonising radiation EQUIPMENT/TOOLS/MACHINES USED## Food handling ## Driving university vehicles(eg: car/van/LGV/PCV) ## Use of latex gloves (prohibited unless specific clinical necessity)## Vibrating tools (eg: strimmers, hammer drill, lawnmowers) PHYSICAL ABILITIESLoad manual handlingRepetitive crouching/kneeling/stoopingRepetitive pulling/pushingRepetitive liftingStanding for prolonged periodsRepetitive climbing (ie: steps, stools, ladders, stairs)Fine motor grips (eg: pipetting)Gross motor gripsRepetitive reaching below shoulder heightRepetitive reaching at shoulder heightRepetitive reaching above shoulder heightPSYCHOSOCIAL ISSUESFace to face contact with publicLone working## Shift work/night work/on call duties ................
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