Replying to Cisco Email - Tip Sheet



Replying to Cisco Email - Tip SheetOctober 2020Steps for Replying Within Secure EmailIn order for the Help Line to be able to identify the incorrect referral details, you must use the reply button within the secure email that you opened.? The reply MUST come from within Cisco.? Following are the steps to take:Do not just reply to the initial email received, CWICs must first open the attachment. Double click on the attachment and hit open. A pop-up window will appear, as shown below, asking if you want to open or save the attachment – select ‘Open’The next screen will show your email address, or a box to Select Your Email, and a password box. Select your email, if necessary, and enter your password, and hit “Enter”. Do NOT hit the “Open Online” button. Once you see the full message, click the double arrow button highlighted in the screen shot below. Be sure to add “Incorrect Referral” to the subject line, as shown in the second screenshot below. ................
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