Blameless Apology: Self-Check
Blameless Apology: Self-CheckDo I respond to complaints by my patients, families and coworkers with a blameless apology? Do I…Almost alwaysUsuallyOccasionallyHardly everThink to myself, “I’m sorry this person is suffering?”Apologize from my heart?Apologize even if it’s not my fault?Apologize without getting defensive?Apologize without making excuses?Apologize without placing blame on others?Communicate my caring nonverbally too, so that my apology feels sincere?Speak in the first person, saying “I’m sorry,” not "We’re sorry?"Make clear the experience that I’m sorry about? Offer the blameless apology right away, even before finding out the details of the situation or the remedies?(Open-ended)What am I doing really well when it comes to offering blameless apologies with my patients, families and coworkers(Open-ended) What do I need to do (or stop doing) to be more effective in offering a blameless apology during difficult interactions or complaints?Source: Physician Entrepreneurs: The Quality Patient Experience by Wendy Leebov, 2008?. For information on her newest book, recommended resources and web-based training program for physicians, go to the Acknowledgements Section of this Tool Kit ................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- stop and jot what are some of the teach like a champion
- blameless apology self check
- exercises on english tenses
- sorry right number
- one act plays on pdf
- i m sorry for not being there i am sorry i didn t understand
- language and literature home
- i m sorry but
- caring communication skill blameless apologies
- sorry i m keeping the bonus anyway
Related searches
- team meridian self service
- selling your self published book
- bcps erp employee self service
- baltimore city public schools self service
- baltimore city schools employee self service
- bcpss employee self service
- employee self service baltimore city schools
- employee self service bcpss
- well written self evaluations examples
- baltimore city employee self serve
- baltimore city employee self service
- apology letter template