NET - Education Bureau

NETworking

Workplace Communication in the English Classroom

Updated May 2012

Regional NET Coordinating Team NET Section CDI EDB September 2009

Rationale

The New Senior Secondary (NSS) English Language Education Curriculum builds upon language development established in Key Stages 1-3. Teachers are developing instructional strategies and resources to prepare students for the modules of the Elective Part. To support this, the Regional NET Coordinating Team (RNCT) of the NET Section, CDI, has also produced within the NETworking series: Using Debate in the English Classroom, Using Drama in the English Classroom and Using Poetry in the English Classroom.

This resource book, NETworking: Workplace Communication in the English Classroom, can be used to prepare students for the module Learning English Through Workplace Communication as well as in regular English lessons. The projects found in Unit 3 give the students an opportunity to explore a variety of workplace situations and can also be used within the regular curriculum.

Acknowledgements

The production team would like to thank Mr Brian MacLean, NET, who shared his ideas for the Public Relations project and Ms Kellie Lane, NET, who contributed to the Sales Project, Task 8.

We are grateful to Kau Yan College for participating with the in-school trial of the Transportation Project and for the teachers' valuable observations and suggestions.

The best efforts have been made to trace the sources of the published materials. Duplication of pages of this publication is restricted to non-profit making educational purposes only. Otherwise, no part of this publication may be produced, stored in a retrieval system or transmitted in any form or by any means without the prior permission of the NET Section, Curriculum Development Institute, Education Bureau, Hong Kong (SAR).

Writing and Production Team Andrea MacKenzie Gina Green Nicola Gram

Page layout: Helen Ng RNCT, NET Section

Curriculum Development Institute Education Bureau

Hong Kong (SAR), 2009

Table of Contents

Unit 1 Business Writing

How to use plain English How to write a business e-mail How to write a fax coversheet How to write a business memorandum How to write a business letter How to write a meeting agenda How to write meeting minutes How to use the telephone How to write your first CV How to write a cover letter

Page 1

Unit 2 Presentation Skills

Purpose and audience Focus on objectives Writing your speech Oral presentations Personal appearance Using visual aids Interview skills

Page 33

ii

Unit 3 Projects

Accompanying CD

1. Transportation 2. Banking 3. Hotels 4. Public Relations 5. Sales

Page 45

Alignment with the Elective Part of the Three-year Senior Secondary English Language Curriculum

Page 161

Projects 1 - 5 Audio Answer Keys

iii

unit 1

Business Writing

How to use plain English

3

How to write a business e-mail

5

How to write a fax coversheet

8

How to write a business memorandum

9

How to write a business letter

12

How to write a meeting agenda

15

How to write meeting minutes

17

How to use the telephone

21

How to write your first CV

25

How to write a cover letter

29

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