Introduction



Practical Communication Tools for Your PracticeLoraKim Joyner DVM, MPVM, MDiv; Director of Lafeber ConservationFebruary 16, 2014LafeberVet Webinar Series 776-11130Category: Client CommunicationsVeterinary medicine education and clinical management increasingly incorporates communication and relationship skills. Improving communication through understanding and applying emotional and social intelligence leads to greater job satisfaction, commitment, efficiency, management, and decreased, stress, burnout, and client dissatisfaction. We will review the importance and application of communication and relationships through the lens of social and emotional intelligence by relying heavily on interpersonal neurobiology and compassionate communication. Participants will have a chance to practice and will take home practical tools to benefit many aspects of their work and life.IntroductionA. Introduction of Facilitator and ParticipantsB. Goals of SessionII.Background and FoundationsA. Emotional Intelligence1. Definition2. Evolutionary/neural foundations3. Explanation of importancea. In communicationsb. In relationships4. Growing emotional intelligencea. Body awareness/scanb. Inner dialogc. Other practices B. Social Intelligence1. Definition2. Evolutionary/neural foundations3. Explanation of importancea. In communicationsb. In relationshipsc. In organizationsd. In leadership4. Growing social intelligencea. Practice reading nonverbal and paraverbal communicationb. Check in with what others are feeling and needsc. Deep listening and empathy C. Mindfulness1. Definition2. Evolutionary/neural foundations3. Explanation of importancea. In communicationsb. In relationships4. Growing in mindfulness a. Emotional and social intelligence practicesb. Meditationc. Wide variety of practices, including Compassionate CommunicationIII. Compassionate Communication A. Background1. Incorporates social and emotional intelligence while growing competency in communicationB. Foundations1. Nonviolent Communication2. Empathy3. Honesty4. Universal needs5. ChoiceC. Components1. Observationsa. Description2. Feelingsa. Description b. Neural foundationsc. Affective and cognitive integration3. Needsa. Description4. Requestsa. Description5. The components in conversationD. Empathy - 1. Self empathya. Definitionb. Explanation of importancec. Compassion fatigue and griefd. Practicesi. mourningii. gratitude2. Empathy of anothera. Definitionb. Explanation of importance IV. Practices in Organizations1. How to handle complaints2. How to handle conflict3. How to handle email4. Practices before meetings - 12 StepsV. Ongoing Learning and ResourcesA. Learning is lifelong and in-situB. Practice groups, online ()C. How to set up ongoing learning in veterinary practiceVI. ConclusionA. ReviewB. FeedbackC. Closing ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download