JOB AND COMPETENCY PROFILE - Orbis Protect



Out of Hours Call Handler

Over the past 37 years Orbis has continued to innovate, invest and lead. With a clear commitment to our customers to deliver exceptional quality and value, Orbis is the market leader providing property and people protection in a range of sectors with a diverse client base. Orbis is the trusted partner for a number of local authorities and housing associations as well as a large number of private sector organisations from large supermarket chains to private property managers.

Job Purpose

We are looking to recruit motivated call handlers to join us in our inbound customer service call centre.

Duties

As a call handler, you be responsible for taking inbound emergency repair calls from social housing associations, trying to triage the repair on the first contact, entering information onto various platforms, passing jobs to contractors and seeing those jobs right the way through, working within specific KPI’s and emphasis on good customer services.

|Conditions |

|Hours of work: |20-37.5 hour contracts available. Evening and Weekend only. |

|Work Base: |Riverview House, Bromborough |

|Pay and Benefits |We pay a performance related bonus. We also have a range of benefits which includes life |

| |insurance, sick pay, personal accident insurance, pension, 20 days holiday, employee assistance|

| |programme, Perkz and childcare vouchers. Free car parking, good career progression. |

|Person Specification |

|Qualifications |Essential |Desirable |

|Good customer service experience |( | |

|Must have a steady background in Call centres/Retail/Hospitality |( | |

|Genuinely wants to help customers |( | |

|Empathetic |( | |

|Ability to communicate at all levels |( | |

|Full valid driving licence | |( |

|Strong interpersonal skills and the ability to manage a fluctuating workload |( | |

| Good problem-solving skills | |( |

|Ability to work well under pressure |( | |

|Knowledge of Word, Excel, Outlook and Microsoft packages |( | |

|Full 5-year checkable work history |( | |

|Reliable |( | |

|Observance with all company policies and procedures |( | |

|Prepared to work weekends and evenings |( | |

Due to the location and limited transport links a driving licence is preferred, however not essential

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