JOB AND COMPETENCY PROFILE



ARC Call Handler

Over the past 37 years Orbis has continued to innovate, invest and lead. With a clear commitment to our customers to deliver exceptional quality and value, Orbis is the market leader providing property and people protection in a range of sectors with a diverse client base. Orbis is the trusted partner for a number of local authorities and housing associations as well as a large number of private sector organisations from large supermarket chains to private property managers.

Job Purpose

We are looking to recruit professional call handlers to join us in our inbound customer service call centre taking and Alarm receiving Centre.

Duties

As a call handler, you be responsible for taking emergency repair calls for social housing associations, monitoring Alarms, taking inbound emergency repair calls from social housing associations, trying to triage the repair on first contact, entering information onto various platforms, passing jobs out to contractors, seeing jobs right the way through, working within specific KPI’s.

|Conditions |

|Hours of work: |38.4 hours per week, permanent Days 7am till 7pm, nights 7pm till 7am 4 days on 4 days off, |

| |Riverview House Bromborough |

|Work Base: |We also have a range of benefits which includes life insurance, sick pay, personal accident |

|Pay and Benefits |insurance, pension, 20 days holiday, employee assistance programme, Perkz and childcare |

| |vouchers. Free car parking, good career progression. |

|Person Specification |

|Qualifications |Essential |Desirable |

|Good customer service experience |( | |

|Must have a steady background in Call centres/Retail/Hospitality |( | |

|Genuinely wants to help customers |( | |

|Empathetic |( | |

|Ability to communicate at all levels |( | |

|Full valid driving licence | |( |

|Strong interpersonal skills and the ability to manage a fluctuating workload |( | |

| Good problem-solving skills | |( |

|Ability to work well under pressure |( | |

|Knowledge of Word, Excel, Outlook and Microsoft packages |( | |

|Observance with all company policies and procedures |( | |

|Reliable |( | |

|Full 5-year checkable work history |( | |

Due to the location and limited transport links a driving licence is preferred, however not essential

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