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STATEMENT OF WORKGROUNDS MAINTENANCE SERVICESPart 1: General Information.1. General: Service Disabled Veterans Owned Small Business (SDVOSB). Location is Orlando Veterans Affairs Medical Center (OVAMC) for ground maintenance services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Contractor shall solely be accountable for all sub-contractor who, in turn is responsible to the Government. The contractor shall have the technology and know-how to efficiently and effectively manage the project in its entirety. Incumbent: None (New Requirement). Contract Type: Firm-Fixed Price SDVOSB: Certificate of Verification required with offer submission.LakemontLake BaldwinSQFT ACRESQFT ACRETotal426,990 9.8 1,576,872 36.2Parking Lots/Roads204,325 4.7663,740 15.2Building Area50,000 1.1313,125 7.2Side walk/Patio 17,000 0.428,090 0.6Lawn/Shrubs155,665 3.6571,877 13.11.2 Background: OVAMC, located at LKBWOPC, provides support for approximately 2,000 veterans every day. The facilities sit on approximately 46 acres of land. OVAMC has a need for ground maintenance services for the LKBWOPC & LKMT Medical Facilities. NOTE: Interested Offers shall measure ground maintenance area and verify the following:Additional information:Irrigation controllers: 7 (no micro irrigations)Model of irrigation controllers: Hunter ACC System digital controllers, with base computerNumber of zones for each irrigation controller represent: Main Controller Alpha (4), Bravo (4), Charlie (8), Delta (7), and Eco (8)Approximate Number heads in each zone: Approx. 40-80Linear footage of drip lines: Approx. 3000ft1.3 Objectives: The Government’s primary objective: Landscape shall be maintained to provide 1) safe, sustainable and aesthetically pleasing environment for the customers.1.4 Description of services: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to ensure that grounds maintenance is performed in a manner that will maintain healthy grass, trees, shrubs, plants and present a clean, neat, and professional appearance. Grounds maintenance (GM) consists of a variety of tasks to achieve a pleasant and functional outdoor environment as needed or designated by the COR, namely:Mow, edge, weed eat and stick edgeMaintain a proper Integrated Pest Management (IPM) Plan to include fertilization of Sod, shrubs, trees, and ornamental plantsWeed removal to include beds, shrubs, hard surfaces and all invasive plant material Removal of cuttings, debris Trim hedges, shrubs, and treesRemoval dead, damaged, or unwanted trees within industry standardsPlant flowers, trees, shrubs and sod as needed within industry standardsIntegrated Pest Management and Plant fertilizationBlowing sidewalks and parking areas, to include entrances to both campuses daily IrrigationPest ControlLicensed Irrigation TechnicianCertified International Society of Arborist (ISA)Licensed pest control applicator Removal of all debris (manmade and naturel from all surfaces)1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month optional performance periods. 1.6 General Information1.6.1 Recognized Holidays: The contractor is not required to perform ground maintenance during the following approved holiday periods:New Year’s Day Martin Luther King Jr.’s BirthdayWashington BirthdayMemorial Day Independence Day Labor Day Columbus DayVeteran’s DayThanksgiving DayChristmas Day 1.6.2 Hours of Operation: Perform grounds maintenance services during normal duty hours 6:30 a.m. to 6:30 p.m., Monday through Friday, excluding federal holidays, unless otherwise required in the contract and approved by the COR. 1.6.3 Place of Performance:Location #1: Lake Baldwin Orlando VA Medical Center located5201 Raymond Street, Orlando, FL 32803Location #2: Lakemont Campus2500 Lake Mont Ave, Orlando Florida 328031.6.4 Type of Contract: The government will award a single Firm-Fixed Price (FFP) contract.1.6.5 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer,Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings may occur at any Orlando VA Medical Center facility or at the contractor’s office location and shall be at no additional cost to the government.1.6.6 Contracting Officer Representative (COR): The COR will be identified by separate letter.The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerningtechnical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, and specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter ofdesignation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.1.6.7. Reporting. The government will appoint a primary and alternate representative for management of the day to day activities of the contract as well as contractor performance assessment. The identity, title, and authority of these representatives will be provided in writing to the contractor after contract award. The contractor’s program manager is responsible for communicating with Government Grounds supervisor prior to the start workday and upon completion of each workday.1.6.8 Key Personnel (Project Manager/Alternate Manager): A Project Manager is considered critical to the day-to-day management of contract requirements and is hereby designated as a key person by the government. The contractor shall provide at least one project manager who shall be responsible for the overall performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during hours of operation (Local Time) as stated herein or approved by COR. Additionally, PM is required to be on call and ready to respond to matters concerning OVAMC Lake Baldwin & Lakemont grounds maintenance. The Project Manager shall have a minimum of five (5) years of facility management or related experience and Bachelor’s Degree or 5 years of documented project manager experience.1.6.9 Contractor Workforce: The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility during hours of operation. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contracting Officer shall approve the contractor’s proposed work schedule. Upon Government acceptance of the Contractor’s performance plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the performance plan. Contractor will inform the COR of work schedule conflicts and immediately address conflicts to minimize disruption. Regardless of the offeror’s corporate office location, all business matters concerning this requirement are carried out during local time.1.6.9 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor’s products or that contractor participation is appropriately disclosed. All contractors personnel shall have a contractor issued personal identification and shall be displayed while at government facility and while performing work under this contract.1.6.10. Special qualifications: The Contractor shall, without additional expense to theGovernment, be responsible for obtaining any necessary licenses and permits, and for complying with any applicable Federal, State, and Municipal laws, codes, and regulations, in connection with the execution of the work.1.6.11. Organizational Conflict of Interest: A conflict of interest is defined as an actual or perceived interest by a (staff member/Board member) in an action that results in, or has the appearance of resulting in, personal, organizational, or professional gain. Part 2: Definitions & Acronyms.2.1 Definitions: Refer to the Federal Acquisition Regulation (FAR) and/or the Department ofVeterans Affairs Acquisition Regulation (VAAR) Supplement for additional definitions,acronyms or definition clarification.2.1.1 Acceptance: Means the act of an authorized representative of the Government by which theGovernment, for itself or as agent of another, assumes ownership of existing identified suppliestendered or approves specific services rendered as partial or complete performance of thecontract.2.1.2 Conditional acceptance: Means acceptance of supplies or services that do not conform tocontract quality requirements, or are otherwise incomplete, that the contractor is required tocorrect or otherwise complete by a specified date.2.1.3 Contracting Officer: Contracting officer is the person with the expressed authority to enterinto, administer, and/or terminate contracts and make related determinations and findings. Theterm includes certain authorized representatives of the contracting officer acting within the limitsof their authority as delegated by the contracting officer.2.1.4 Contracting Officer Representative: Contracting Officer’s Representative (COR) is theindividual designated and authorized in writing by the contracting officer to perform specifictechnical or administrative functions.2.1.5 Contract quality requirements: Contract quality requirements means the technicalrequirements in the contract relating to the quality of the product or service and those contractclauses prescribing inspection, and other quality controls incumbent on the contractor, to assurethat the product or service conforms to the contractual requirements.2.1.6 Defective Service: A service output that does not meet the standard of performanceassociated with the Statement of Work.2.1.7 Deliverable: Anything that can be physically delivered, but may include non-manufacturedthings such as meeting minutes or reports.2.1.8 Service Disabled veteran-owned small business (SDVOSB): is a small business concernthat complies with the definition outlined in VA Acquisition Regulation (VAAR) clause 852.219-10.2.1.9. Government contract quality assurance: Means the various functions, including inspection,performed by the Government to determine whether a contractor has fulfilled the contractobligations pertaining to quality and quantity.2.1.10. Grounds Maintenance (GM): This GM consists of a variety of tasks to achieve a pleasantand functional outdoor environment namely: Mow, edge, and fertilize lawns; weed removal,removal of cuttings, debris, and trash on all surfaces throughout both campuses including smoke pits; trim hedges, shrubs, and trees; remove dead, damaged, or unwanted trees as needed or as advised by the COR; Plant flowers, trees, and shrubs; Integrated Pest Management plan, fertilization; Blowing sidewalks and parking areas and a debris pick up at least once per day; Irrigation; Pest Control.2.1.11. Internal Business Information: VA information that is not public knowledge and enablesVA to meet its mission, such as pricing information submitted to VA by vendors, facility orComputer room diagrams, and documentation of IT systems, operational business andInformation reports.2.1.12. Improved grounds: land occupied by buildings and other permanent structures, as well as,lawns and landscape plantings on which intensive maintenance is required.2.1.13 Industry Standards: ISA, IFAS, Dept. of Agriculture, Florida Standards and Grades, OSHA, ASLA, Professional Grounds Management Society, and Cultural Standards2.1.14. Physical Security: Actions that prevent the loss or damage of Government property.2.1.15. Quality Assurance: The government procedures to verify that services being performedby the Contractor are performed according to acceptable standards.2.1.16. Quality Assurance Surveillance Plan (QASP): An organized written document specifyingthe surveillance methodology to be used for surveillance of contractor performance.2.1.17. Quality Control: All necessary measures taken by the Contractor to assure that the qualityof an end product or service shall meet contract requirements.2.1.18. Semi-Improved Grounds: grounds where periodic maintenance is performed primarily foroperational and aesthetic reasons (such as areas adjacent to helicopter pads, or along fence lines).2.1.19. Sub-Contractor: CO approved individual or business firm contracting to perform part of another’s contract. One that enters into a contract with a prime contractor2.1.21. Work Day: The number of hours per day the Contractor provides services in accordancewith the contract.2.1.22. Work Week: Monday through Friday, unless specified otherwisePart 3: Specific Tasks3.1. Maintain Improved grounds.3.1.1 Mow Improved Grounds. Grass shall be cut on approximately 46 acres of improvedgrounds (reference Appendix A for area map). Grass clippings shall be removed or mulchedwhen visible after mowing. Contractor shall maintain the growth of grass height on improvedgrounds between 1 to 5 inches depending upon the type of grass or as need with CORS direction. The grass will need to be sprayed with fertilizer and pesticide as needed to keep the grass in a green healthy state in all areas that are irrigated at all times. All areas that area not irrigated will be addressed on a site bye site basis the height is a guideline for a neat and professional appearance. All improved grounds shall look well-manicured at all times.* Bahia Grass 2 to 4 in in.St. Augustine - 2 to 5 in.3.1.2. Edging. Sidewalks, driveways, curbs, and other concrete or asphalt edges located in theimproved grounds areas shall be edged at least every other mowing (twice a month). Areas that require frequent edging (reference Appendix A for area map) shall include removal of vegetation from cracks in sidewalks, driveways, and curbs within .5 inch of the edged surface and to a depth of 2.0 inches. (reference Appendix A for area map).To be performed at least twice a week, as needed, or designated by COR.3.1.3. Trimming. Grass and weeds shall be trimmed around trees, shrubs, buildings, fences,poles, posts, fire hydrants, parking lot bumper blocks, boulders, and other fixed obstacles.Trimming height shall match surrounding area grass heights. This task involves all improvedgrounds as shown in Appendix A. All areas shall be trimmed concurrent with mowing. Damageto trees and shrubs from trimming shall be repaired by the contractor. If a plant should die orbecome unhealthy due to damage, the contractor will be responsible for replacing the damagedplant with a plant of same size and type. Plant replacement shall occur within 5 days of noticeddamage.3.1.4. Landscape/Turf Maintenance and Renovation. The Contractor shall furnish allhorticultural supervision, equipment, material, supplies, transportation and labor necessary toperform professional landscape grounds maintenance, and landscape services such as mowing,lawn edging, trimming all trees and bushes, vegetative control, bed maintenance, irrigationsystem maintenance, testing, operations and repairs, fertilization and insect control and parkinglot cleanliness at Lake Baldwin & Lake Mont VA Hospital Facility in accordance with thespecifications contained herein. Contractor shall maintain, fertilize and/or renovate all turf areas that are substandard designated by the Contractor and COR, with new turf to be provided for by the VA. The contractor will provide all labor for the proper installation of said turf. This only applies to turf areas that existed and/or abundantly covered with weed i.e. Over 50%. Contractor will be responsible for the disposal of all Sod project generated debris. 3.1.4.a. During each turf/landscape activity, trimming/edging in parking lot islands,within and thirty feet around all park benches, picnic sites, under picnic tables, fences,guardrails, around water fountains, fire hydrants, Lake water bank/edges, trash receptacles,buildings, signs, shrub and flower beds, telephone switch boxes, water meter boxes, electricaldistribution panels, Electrical vaults and switch gear/boxes, landscape rocks, parking blocks,curbing, sewer lift stations, transition zones and mowed areas, and similar itemswithin the turf/landscape limits shall be accomplished. Palm trees will be trimmed as needed at least twice a year and all seed pods or dead fronds will be removed. The palms will be trimmed to ANSI standards (10/2) Crepe Myrtles trees will be trimmed annually while in dormant stage. All trees will be trimmed start of the contract to ensure a safe uniform and balance in accordance with accepted horticultural and the international society of arborist standards within the first 30 days of accepting the contract while maintaining all other standards set within the SOW. 3.1.4.b. When areas of vegetation are newly seeded or too wet to mow with tractors or mowers, the contractor must cut the vegetation to the required height by other means, when the vegetationexceeds six (6) inches in height. After mowing and lawn edging, the height of the vegetationshall not exceed five (5) inches or be less than two (2) inches for any period of time. All lawn edging shall be neat and uniform in appearance upon completion.3.1.4.c. Pavement vegetation control shall be controlled in the cracks and crevasses ofroadways, parking lots, curbing, sidewalks, and all other types of paved and/or gravel surfaces.Vegetation control along waterfront will be maintained at a height of four (4) inches at waters’edge for a distance of thirty (30) feet from the edge and away from the waters’ edge. Landscapevegetation except for intentionally planted shrubs or trees, shall be removed from any beddedbark, woody material, gravel or stone that has been placed by the Government as impact materialunder and around landscape plantings. This will result in the bark, woody material, gravel, orrock impact material being free of all living vegetation.3.1.4.d. All mulched areas will be inspected at each visit by contractor/crew. Weedsshall be controlled by hand weeding or herbicides. Mulched beds will be replenished or replacedwith 2” of new mulch material bi- annually or as designated by the COR. Old mulch will be removed prior to replacing mulch beds.3.1.5. The contractor shall perform an effective IPM and fertilization program for all improved and semi-improved grounds. Approved fertilizers shall beapplied in accordance with the manufacturer’s instructions. The type and amount of fertilizer applied shall be based on results of a soil test. Soil tests are the responsibility of thecontractor. Fertilizer will be applied on a scheduled basis (plan approved by COR) consistentwith the types of plants, grass and tree located at all campuses using best management practicesto enhance healthy landscaping.3.1.6. Remove Debris/Police Grounds. The contractor shall perform general litter patrol in allground maintenance area and all hard surfaces, concrete, sidewalks, bus stops and gazeboes . Responsibilities include the removal and disposal of all natural debris,(tree limbs, dry brush, leaves, rodent habitats, dead animals, etc.), and man-made debris.Contractor shall police as needed, at least once a day, so as to ensure the area is free of debris, trash, and leaves. Frequency of removal vary according to seasons and public usage. Contractor isresponsible for determining frequency that results in an attractive, orderly, and healthy outdoorenvironment. Dispose of all debris at an off-base location in accordance with existing local, state,and federal regulations.3.1.6.a. The two main entrances will be blown off every morning, Sidewalks shall be blown clean and the residue shall be swept up and discardedinto the yard waste collection method. Yard waste and debris shall not be blown into the grassarea, gutters, or water ways. Trash, debris, cigarette butts, and falling plant debris shall becleaned on a continuous rotation.3.1.7. Repair Damaged Areas. Areas damaged by contractor vehicles will be repaired to matchthe surrounding area at no additional cost to the government. Damaged areas through no fault ofthe contractor will be repaired via a separate work order prepared by the contracting officer. Therepairs will be completed so as to match surrounding areas.3.3. Maintain Trees/Shrubs/Hedges/Plant Areas3.3.1. Trimming/Pruning. Contractor shall have an ISA certified arborist on staff to properly prune trees in improved areas. All trees will need to be initially pruned , be lifted for height roadside clearance, be trimmed for weight and for wind tolerance , and all trees will be dead wooded for safety. Pruning shall be accomplished in accordance with industry standards and ANZI 300 standards for all trees on both campuses. All pruning will be verified with COR before trimming. After all trees have been initially pruned they will be trimmed, on as needed basis. All tree minimum height requirements will be address at all times. Minimum safety clearance is 14 feet over streets, 12 feet over driveways, 8 feet over walk areas, and 4 feet from buildings. Other trees shall be pruned on an as-required basis to provide safety, clearances and/or to prevent structural damage. Topping and de-horning shall not be permitted. Trimming/pruning of trees around utility poles/power lines is the responsibility of the contractor. Notify the COR when trimming/pruning around utility poles/power lines is needed. Shrubs, small trees, and other plants shall be maintained according to the American Society of Landscape Architect's standards. They shall be pruned as required to maintain their natural growth characteristics. Shrubs and small trees shall be trimmed and pruned to enhance the beauty and health of the plant. Hedges shall be maintained to their natural mature height and shape. Broadleaf evergreens and flowers beds shall be pruned annually or as required maintaining clearances of minimum of 3 inches from buildings, sidewalks, or other obstructions.3.3.1.a. Maintain Bedding and Planted Areas. Fertilize, water, edge, eliminate weeds,and repair or replace damaged plants in shrub and plant beds. Maintain and/or replace cypress orred wood mulch bedding and or agreed upon substitute to be designated by the COR. All weeds shall be removed or eradicated manually, mechanically, or chemically as needed by using round up or a chemical approved by the COR.3.3.1.b. Topsoil. Topsoil must be of a quality that will establish and maintain vigorousstand of grass. It must be free of rocks, rubble and woody material. Sources with more than 5%clay are not acceptable for use. Areas encompassing more than 1 square foot will have new sodinstalled. All fill material shall be placed to allow for settling which allows for constant and evenslope. If after settling the area does not have a constant and even slope it is the responsibility ofthe Contractor to rework the area at no additional cost to the Government.3.4. Pest Control – This section is meant for Pest Control of the grounds and not pest control within the buildings.3.4.1. Perform Pest Identification and Control. During performance of grounds maintenanceservices, identify pests and perform Pest/Fertilizer/Weed control. The contractor shall develop anIntegrated Pest Management Plan (IPM) for approval 5 working days prior to the starting date ofthe contract. The IPM plan will require the Contracting Officer Representative’s and ContractingOfficer’s approval. Contractor will resubmit revision for incomplete or disapproved plans within2 working days of the rejected plan. The contractor’s IPM plan shall be establish with strategies and methods for conducting a safe, effective, and environmentally sound pest management program.The contractor shall be on-site to perform the initial service visit for each area within the first 5days of the contract. Treatment of pests shall be in accordance with federal and stateregulations, and the contractor shall have all proper licenses and documentation. 3.4.2. Pest Control Plan shall consist of the following five parts:(1) Proposed Materials and Equipment for Service. The Contractor shall provide current labelsand Safety Data Sheets (SDS) of all pesticides, fertilizer, and weed control to be used,and brand names of pesticide application equipment, rodent bait boxes, insect and rodenttrapping devices, pest monitoring devices, pest surveillance and detection equipment, and anyother pest control devices or application equipment that may be used to provide service.Contractor shall provide the Safety Officer a copy of all SDS for chemicals and applicatorscertifications.(2) Proposed Methods for Monitoring and Surveillance. The Contractor shall describe methodsand procedures to be used for identifying sites of pest harborage and access, and for makingobjective assessments of pest population levels throughout the term of the contract.(3) Service Schedule for Site. The Contractor shall provide complete service schedules thatinclude monthly frequency of Contractor visits, specific day(s) of the week of Contractor visits,and approximate duration of each visit.(4) Structural or Operational Change. Description of any structural or operational change thatwould facilitate the pest control effort. The Contractor shall describe site-specific solutions forobserved sources of pest food, water, harborage, and access.(5) Commercial Pesticide Applicator Certificates or Herbicide Applicator Certificates orLicenses:a. The Contractor shall provide photocopies of State-issued CommercialPesticide/Herbicide Applicator Certificates or Licenses for every Contractor employee who willbe applying on-site pesticides under this contract.b. All herbicides and pesticides used must be approved by the COR. TheContractor shall be responsible for carrying out work according to the approved IPM plan. The Contractor shall receive the concurrence of the COR prior to implementing anysubsequent changes to the approved IPM Plan, including additional or replacementpesticides and on-site service personnel.3.4.3. The Contractor shall meet the performance expectations ofthe client in suppressing the following turf/grounds related pests:(1) Outdoor population cockroaches, ants, flies, spiders, and wasps(a) Birds, bats, snakes, and all other vertebrate.(b) Termites and other wood-destroying organisms.(c) all turf and tree insects, pathogens or fungus and or diseases(d) Pests that primarily damage outdoor vegetation.3.4.4. Record Keeping. The Contractor shall be responsible for maintaining a pest controllogbook or file for each area of the Lake Baldwin & Lake Mont grounds. These records shall bekept on-site and maintained on each visit by the Contractor. When it is necessary to perform work outside of the regularly scheduled hoursset forth in the IPM Plan, the Contractor shall notify the COR at least 1 day in advance.When applying noxious smelling treatments other than normal hours should be the normalpractice as submitted and approved by the COR3.4.5.b. Safety and Health(1) The Contractor shall observe all safety precautions throughout the performance of thiscontract. All work shall comply with the applicable requirements of Title 29 Code of FederalRegulations (CFR) 1910, 29 CFR 1926, and 40 CFR 751. All work shall comply with applicablestate and municipal safety and health requirements. Where there is a conflict between applicableregulations, the most stringent will apply.(2) The Contractor shall assume full responsibility and liability for compliance with allapplicable regulations pertaining to the health and safety of personnel during the execution ofwork.3.4.5.c. Special Entrance. Certain areas may require special instructions for personsentering them. Any restrictions associated with these special areas will be explained bythe COR. The Contractor shall adhere to these restrictions and incorporate them into theIPM Plan.3.4.5.d. Uniforms and Protective Clothing. All Contractor personnel shall weardistinctive uniform clothing. The contractor shall determine the need for and provide anypersonal protective items required for the safe performance of work. Protective clothing,equipment, and devices shall, as a minimum, conform to United States (U.S.) OccupationalSafety and Health Administration (OSHA) standards for the products being used.3.4.5.e. Vehicles. Vehicles used by the contractor shall be identified and marked/labeledin accordance with state and local regulations. 3.4.6. Contractor CertificationThroughout the term of this contract, all Contractor personnel providing on-sitepesticide/Fertilizer/Herbicide application must maintain certification as Commercial Pesticide,Fertilizer, and Herbicide Applicators in the category of Industrial, Institutional, Structural, andHealth Related Pest Control. Uncertified individuals working under the supervision of a CertifiedApplicator will not be permitted to apply pesticides, fertilizers, or herbicides under this contract.3.4.7. Use of PesticidesThe Contractor shall be responsible for application of pesticides according to the label. Allpesticides used by the Contractor must be registered with the U.S. Environmental ProtectionAgency (EPA). Transport, handling and use of all pesticides shall be in strict accordance with themanufacturer's label instructions and all applicable Federal, state, and local laws and regulations.The Contractor shall adhere to the following rules for pesticide use:3.4.7.a. Approved Products. The Contractor shall not apply any pesticide product that hasnot been included in the Pest Control Plan or approved in writing by the COR.3.4.7.b. Pesticide/Fertilizer/Herbicide Storage. The Contractor shall not store any producton the premises listed herein.3.4.7.c. Pesticide Formulation. Contractors shall not formulate pesticides fromconcentrates on Department of Veterans Affairs (VA) property without written approval by theCOR.3.4.7.d. Application by Need. Pesticide application shall be according to need and not byschedule. As a general rule, application of pesticides in any inside or outside area shall not occurunless visual inspections or monitoring devices indicate the presence of pests in that specificarea. Preventive pesticide treatments of areas where surveillance indicates a potential insect orrodent infestation are acceptable on a case-by-case basis. Written approval must be granted bythe COR prior to any preventive pesticide application.3.4.7.e. Minimization of Risk. When pesticide use is necessary the Contractor shallemploy the least hazardous material, most precise application technique and minimum quantityof pesticide necessary to achieve control.3.4.8. Insect Control3.4.8.a. Non-pesticide Methods of Control. The Contractor shall use non-pesticidemethods of control wherever possible. For example:(1) Portable vacuums rather than pesticide sprays shall be used for initial cleanouts ofcockroach infestations, for swarming (winged) ants and termites, and for control of spiders inwebs wherever appropriate.(2) Hot water delivery devices for weeds.3.4.8.b. Application of Insecticides to Cracks and Crevices. As a general rule, theContractor shall apply all insecticides as "crack and crevice" treatments only, defined in thecontract as treatments in which the formulated insecticide is not visible to a bystander during orafter the application process.3.4.8.c. Application of Insecticides for Exposed Surfaces or as Space Sprays. Applicationof insecticides to exposed surfaces or as space sprays (including fogs, mists, and ultra-lowvolume applications) shall be restricted to unique situations where no alternative measures arepractical. The Contractor shall obtain the approval of the COR prior to any application ofinsecticide to an exposed surface or any space spray treatment. No surface application or spacespray shall be made while tenant personnel are present. The Contractor shall take all necessaryprecautions to ensure patient and employee safety, and all necessary steps to ensure thecontainment of the pesticide to the site of application.3.4.8.d. Insecticide Bait Formulations. Bait formulations shall be used for cockroach andant control wherever appropriate.3.4.9. Rodent Control - This section is meant for Rodent Control of the grounds and not rodent control within the buildings.3.4.9.a. Outdoor Trapping. As a general rule, rodent control shall be accomplished withtrapping devices only. All such devices shall be affected by routine cleaning and maintenance.Trapping devices shall be checked on a schedule approved by the COR. The Contractor shall beresponsible for disposing of all trapped rodents and all rodent carcasses off-site, in an appropriatemanner.3.4.9.b Use of Rodenticides. In exceptional circumstances, when rodenticides are deemedessential for adequate rodent control inside occupied buildings, the contractor shall obtain theapproval of the COR prior to making any interior rodenticide treatment. All rodenticides,regardless of packaging, shall be placed either in locations not accessible to children, pets,wildlife, and domestic animals, or in EPA approved tamper-resistant bait boxes. As a generalrule, rodenticide application outside buildings shall emphasize the direct treatment of rodentburrows wherever feasible.3.4.9.c. Use of Bait Boxes. Frequency of bait box servicing shall depend upon the level ofrodent infestation. All bait boxes shall be maintained in accordance with EPA regulations, withan emphasis on the safety of non-target organisms. The Contractor shall adhere to the followingfive points:(1) All bait boxes shall be placed out of the general view, in locations where they will notbe disturbed by routine operations.(2) The lids of all bait boxes shall be securely locked or fastened shut.(3) All bait boxes shall be securely attached or anchored to the floor, ground, wall, orother immovable surface, so that the box cannot be picked up or moved.(3) Bait shall always be placed in the baffle-protected feeding chamber of the box andnever in the runway of the box.(4) All bait boxes shall be labeled on the inside with the Contractor's business name andaddress, and dated by the contractor's technician at the time of installation and each servicing.3.4.10. Initial Exterior Building Inspections3.4.10.1. The Contractor shall complete a thorough, initial inspection of each buildingexterior or site at least 5 working days prior to the starting date of the contract. The purpose ofthe initial inspection(s) is for the contractor to evaluate the pest control needs of all premises andto identify problem areas and any equipment, structural features, or management practices thatare contributing to pest infestations. Access to building space shall be coordinated with the.3.4.11. Aerate Soil3.4.11.1. Aerate soil on grounds to maintain grounds in a healthy state. TheContractor must aerate turf in areas designated by COR annually. After aeration of all of thedesignated areas the plugs removed from the holes must be mulched into turf. Areas will be Aerated before major fertilizer application, at least once a year. 3.5. Maintain Irrigation System3.5.1. The contractor shall be responsible for the complete maintenance of irrigationsystems. The contractor will provide a licensed irrigation tech to be on staff. The contractor shall provide watering hoses and portable watering devices for irrigating areas that do not have sprinkler systems. All improved areas shall receive sufficient amounts of water, as necessary to present a uniform green color without browning or barren areas resulting from lack of water. The contractor is responsible for training on irrigation system programing Hunter ACC. The training will be required prior to start of contract. Certification will be a part of your licenses and certification packages. 3.6. Chemical Application. The Contractor shall submit to COR a list of chemicalsseven (7) days prior to each application. The Contractor shall possess applicable, validcommercial applicator license(s) as issued by the State of Florida, copies of which shall besubmitted to the COR prior to the commencement of work. The Contractor shall ensure strictcontrol of chemicals and implement safety precautions in the application of chemicals.Contractor is liable for any and all damages resulting from improper use of chemicals.3.6.1. Broadleaf Control. The Contractor will apply a liquid broadleaf weed control to turfand bedded areas according to the manufacturer’s label. Proper consideration will be given toseason, temperature, water conditions, etc., prior to applications.3.6.2. Decorative areas. Herbicides shall be used in the decorative areas, i.e. flower bedsas needed for weed sprouts. Furthermore, herbicides may be used to control vegetation in thesidewalk cracks as well as along the fence line where there are rocks?3.6.3 Level 1 Vegetation Control. Level 1 control shall consist of non-selective spot orband application to kill live herbaceous and/or woody vegetation within an area specified by theCOR with pre- and/or post herbicides or contact weed control chemicals (such as Roundup orRodeo). The applied chemical spray shall be at least 2% concentrate. The chemical must beapproved by the COR before application and applied according to manufacturer’s specifications.3.6.4 Over seeding areas that area in distress, dead or damaged turf. All areas that are over seeded will be prepped to promote healthy growth. 3.6.5 Fertilizers. Fertilizers shall be applied as required according to soil content and typeof grass, tree, flower, or bush as applicable.3.6.6 Chemical Reports. Contractor must provide listing for each type of chemical used.The report will be turned in to the COR. The chemical trade name, EPS class, EPS registrationnumber, the target pest, location where applied, the total estimated amount used (gallons,pounds, or ounces) and the estimated surface area where the chemical was applied will beincluded in the report.Part 4: Furnished Property and Equipment4. Government Furnished Property:Storage Area: NoneSpace for storage bin: NoneWaste Disposal Containers: NoneFurnished Property/Supplies: NoneArea Maps/Prints: Available upon request (send written request to Edwin.Roldan@)4.1. Contractor Furnished Equipment and Materials.4.1.1. The contractor shall furnish all horticultural supervision, equipment, material,supplies, transportation, and labor necessary to perform the requirements of this contract.Mowers, trimmers, lawn edgers, and any other required equipment shall be equipped withmanufacturer’s recommended safety protection devices to ensure worker and public safety at alltimes. Contractor shall provide training documents on all grounds maintenance equipment to COR and CO. Contractor shall inspect equipment daily, and conduct preventive maintenance toensure equipment is in good working condition. The COR reserves the right to inspect and rejectany equipment not deemed safe or appropriate for use. 4.1.2. Lawn Maintenance and Renovation. Mowers shall be equipped to catch clippingsor mulch the grass effectively while mowing the lawns not after. Mowers shall be equipped sothat scalping of turf does not occur. The mower shall be equipped with tires designed not toleave cleat or lug marks.4.1.3. Trimmers and Vegetation Control. Equipment or methods used for trimming orvegetative control work shall not harm, deface, destroy, remove, or alter trees, landscapeplantings, or developed facilities (including sign posts). All trimming and vegetative controlequipment or methods must be submitted in a written work plan and approved by the CORbefore any work begins.4.1.4. Vehicles. All vehicles used in performance of this contract shall be kept clean.Vehicles shall be clearly marked with an all-weather identification sign showing in 1-1/2” orlarger letters, the Contractor’s name, type of business, and address.4.1.5. Equipment. The COR reserves the right to inspect all equipment, materials, andsupplies prior to award of this contract and during the course of the contract. The Contractormust submit in writing to the COR for approval for a listing of any new equipment, materials,and supplies to be used in this contract before it can be used to perform any work.4.1.6. Safety Data Sheets. The Contractor shall provide “Safety DataSheets” (SDS) from the manufacturers of all chemicals and herbicides or any other supplies ofa chemical nature used in the operation of this contract. The Contractor shall submit “Safety Data Sheets” to the COR seven (7) days prior to initially using the item mentioned.Part 5 Personnel Requirements5.1. Personnel. The contractor shall furnish employees required to satisfactorily performthe work described herein. The contractor must submit a list of employees that include contactinformation to the CO/COR before any work commences. It is the Contractor’s responsibility toensure all employees furnished under this contract are legally employable within the UnitedStates. It will further be the responsibility of the Contractor to provide written proof that eachemployee furnished under this contract is legally employable in the United States. Proof of allrequired company and individual employee documentation and certifications required in supportof this contract shall be provided by the contractor prior to commencing work and as requiredthroughout the duration of the contract. The contractor will provide training documents prior to start of contract on all employees to insure quality trained staff. 5.2. Supervision. A minimum of one full time supervisor shall be on duty in the contractwork area during all scheduled working hours to ensure compliance with the contractspecifications. The Contractor shall furnish a telephone number and mailing address throughwhich they can be contacted on a daily basis and must supply in writing the name(s) of theirsupervisor(s) who can be contacted on a daily basis.5.3. Contract Employees. The majority of work will be performed in the presence of thegeneral public; the conduct of all employees is critical and will be closely monitored. Contractoremployees performing work under this contract shall not consume alcohol beverages or illegaldrugs. The COR may require the Contractor to immediately remove any employee of theContractor from the worksite who endangers persons or property. Notification shall be bytelephone or in person and shall be confirmed in writing as soon as possible. No such removalhowever, will reduce the Contractor’s obligation to perform all work required under thiscontract.Part 6 Quality Control and Quality Assurance6.1 Quality Control (QC): 10 days after award, the contractor shall develop and maintain aneffective quality control program to ensure services are performed according to the SOW andindustry standards as defined within this contract. The contractor shall develop and implement procedures to identify, prevent, and ensure no recurrence of defective services. The contractor’s quality control program is the means by whichhe assures himself that his work complies with the requirement of the contract. UponGovernment acceptance of the quality control plan the contractor shall receive the contractingofficer’s acceptance in writing of any proposed change to his QC system.6.1.a. Inspection System. The Contractor's quality control inspection system shall coverall the services stated in this contract. The purpose of the system is to detect and correctdeficiencies in the quality of services before the level of performance becomes unacceptableand/or the COR identifies the deficiencies.6.1.b. Checklist. A quality control checklist shall be used in evaluating contractperformance during regularly scheduled and unscheduled inspections. The checklist shall includeevery building or site serviced by the Contractor, as well as every task required to be performed.6.1.c. File. A quality control file shall contain a record of all inspections conducted by theContractor and any corrective actions taken. The file shall be maintained throughout the term ofthe contract and made available to the COR upon request.6.1.d. Inspector(s). The Contractor shall state the name(s) of the individual(s) responsiblefor performing the quality control inspections.6.2. The Contractor shall provide and maintain an inspection system acceptable to theGovernment covering the services of this contract. Complete records of all inspection workperformed by the Contractor shall be maintained and made available to the Government duringcontract performance and for as long afterwards as the contract requires.6.3. The Government reserves the right to inspect and test all services called for by the contract,to the extent practicable at all times and places during the term of the contract. The Governmentshall perform inspections and tests in a manner that will not unduly delay the work.6.4 Quality Assurance.6.4.1. The government will periodically inspect and evaluate the contractor’sperformance in accordance with the Quality Assurance Surveillance Plan. The Contractor shalltake prompt action to correct all identified deficiencies.6.4.2. Unsatisfactory Performance: Contract Discrepancy report (CDR). In cases wherethe Contractor does not satisfactorily perform tasks the COR shall issue a CDR to the contractor.The Contractor shall sign the form and state what corrective actions he/she will take to resolvethe deficiency. A copy of the signed form will be maintained by the COR and a copy will beforwarded the contracting officer. If the same deficiency continues, there may be cause for anofficial meeting to be conducted among the Contractor, Contracting Officer and the COR toaddress the issue. A mutual effort will be made to resolve all problems identified. The COR willprepare written minutes of the meeting within 72 hours after each meeting. The minutes will besigned by the Contractor, Contracting Officer, and COR. If the Contractor does not achievesatisfactory performance by the agreed suspense date, a second CDR will be issued and paymentmay be withheld until satisfactory performance is achieved. A third CDR may result in a CureNotice being issued. However, the Contracting Officer may issue a Cure Notice at any timehe/she deems appropriate.Part 7 Security7.1. Security Requirements. Contractor personnel performing work under this contract aresubject to background checks and investigations as detailed within VA Directive 0710, PersonnelSecurity and Suitability Program. The Contractor shall be responsible for maintaining areasecurity during the performance of this contract and at all times that work areas are to be closedto the public. The Contractor shall ensure that all areas are secure at the end of each workperiod. The Contractor shall remove and secure all work equipment from the assigned ordesignated work area at the completion of each workday or at the completion of an assignedwork project. At no time will the Contractor leave any equipment, supplies or project residue atthe work site, overnight or at the end of an assigned work project.7.2. Access. The Contractor shall be responsible for access to, into, and through all locations.Access to locations may or may not be through locked barricades or gates on Governmentproperty and shall be by routes approved by the COR in advance prior to entry.7.3. Report of Unusual Conditions. The Contractor inform the COR prior to the end of the workday of any and all unusual conditions or damages observed such as but not limited to dumping,facility vandalism, water leaks, or damages to any facility within the Lake Baldwin & Lake MontVeterans Hospital Grounds.Part 8 Safety8.1. General. All work shall be performed in accordance with all Federal,State and Local regulations and guidelines regarding the use of pesticides &fertilizers within the scope of this contract. The Contractor shall ensure services are in fullcompliance with all EPS and OSHA requirements. The contractor shall take immediatecorrective action to remedy noted noncompliance performance.8.2. Accident Prevention Program. The Contractor shall develop and submit an AccidentPrevention Program prior to commencing work.8.3 Regulations and Laws. The Contractor shall abide by all Federal, State and Local safetyregulations during contract performance. At a minimum, the Contractor shall adhere to thefollowing (list not all-inclusive):8.3.1. Proper use of seat belts.8.3.2. Safety gear (vest, eyewear, footwear, headgear, hearing protection…)8.3.3. Do not modify equipment or remove safety features from equipment.8.3.4. Properly store and transport fuel/chemicals; mark containers.8.3.5. Perform preventive maintenance checks.8.3.6. Provide tested (Underwriters Laboratory) fire extinguishers with appropriate Class(i.e., A, B, C).8.3.7. Alcohol or drugs not permitted on the premises or during the performance of thecontract.8.3.8. Provide a 16-unit first aid kit containing the minimum fill contents I compliancewith OSHA standards.8.4 Incident Reports. Report all accidents resulting in lost time and/or property damaged tothe COR, immediately. Incidents with public, persons or any accident regardless ofconsequences shall be reportedly immediately to the COR. Provide COR with a completedReport of Contact. Orlando Safety Officer, (407) 629-1599 x1197.Part 9: Performance Requirements Summary (PRS)The contractor service requirements are summarized intoperformance objectives that relate directly to mission essential items. The performance thresholdbriefly describes the minimum acceptable levels of service required for each requirement. Thesethresholds are critical to mission success. Surveillance Methods include: Random Sampling, Planned Sampling, 100 Percent Inspection, Unscheduled Inspection, Customer Complaints.9.1 Service Delivery Summary. PerformanceObjectiveMin. Performance StandardAcceptanceQuality LimitSurveillanceMethod/FrequencyAQLDEDUCTPRS #1Contractor shall provide an efficient and fully staffed ground maintenance operation to include a licensed irrigation tech and a certified arborist.The contractor shall maintain staffing at an acceptable level and at all times to ensure timely and exceptional performanceContractor shall continuouslyperform without any service interruptionUnscheduled Inspection/WeeklyAQL – Not to exceed 5 working dayshourly rate of licensed irrigation tech or certified arboristPRS #2 Contractor shall maintain improved and semi-improved groundsmow grass according to approved height, no accumulation of clippings cleaned prior to the end of duty day; Maintain Tree/crepe myrtle trees, hedges, trim around trees, building fences and alike; cultivation; control weeds, remove debris, police areas, mulch, repair or replace damaged turf, replacement of contractor damage at your own cost. All other unsightly areas the VA will provide the sod and contractor shall supply the laborLess than 4deficiencies permonthMonth Unscheduled Inspection/Weekly specifications Maintain healthy and attractive grounds.Not to exceed 5 working days% OF MONTHLY PAYMENTPRS #3Contractor shall provide pest and insect controlContractor shall provide pest and insect control Identify and treat areas of concern; ensure rodent and insect control; use environment friendly products; Pest management plan is current and available for view; log books onsite and current; Certifications current; Pest Control Mgr. approval; all work performed according to local, state, and federal guidelines. Less than 4 deficiencies per monthUnscheduled Inspection/PeriodicNot to exceed 5 working days% OF MONTHLY PAYMENTPRS #4Contractor will provide licensed irrigation tech Contractor shall maintain Irrigation System IrrigationContractor will provide licensed irrigation tech Contractor shall maintain Irrigation System Irrigation systems function properly System operational 100% of time, the contractor will provide required training on the Hunter ACC system prior to start of the contractSystemoperational 100%of timeUnscheduledInspection/Weekly/ one monthly detail inspection to be performed by COR and contractor All deficiencies are subject to COR approval I.E main line breaks/ parts delays % OF MONTHLY PAYMENTPRS #5 Contractor shallprovide ReportsReports as required in SOWContractor shallprovide timely andAccurate reports.100% InspectionWithin 1 business day% OF MONTHLY PAYMENTDeliverableFrequencyNumber ofCopiesMedium/FormatSubmit ToDeliverable #1 Accountability Report Weekly 1 originalElectronic formatas approved bythe CORCORDeliverable #2Integrated PestManagement Plan (IPM)(SOW3.4.1.)Initial1 originalElectronic formatas approved bythe CORFacility PestManager /COR/COfor approval 5working days priorto the starting dateof the contract.Deliverable #3 Initial Svc visit –LakeElectronic formatCOR/CO within 5Baldwin & Lake Mont(SOW3.4.1.)Initial1 originalas approved bythe CORdays of contractaward.Deliverable #4 Proposed Materials andEquipment for Service.Contractor shall providecurrent labels and MaterialSafety Data Sheets for allchemicals to be used(SOW3.4.2. and 3.6)1 OriginalElectronic formatas approved bythe CORSafety Officer/COR/CODeliverable #5Proposed Methods forMonitoring andSurveillance. Contractorshall describe methods andprocedures to be used foridentifying sites of pestharborage and access, andfor making objectiveassessments of pestpopulation levelsthroughout the term of thecontract. (SOW3.4.2(Initial/Revise as needed1 OriginalElectronic formatas approved bythe CORSafety Officer/COR/CO 5working days priorto the starting dateof the contract.Deliverable #6 ServiceSchedule for Site. TheContractor shall providecomplete service schedulesthat include monthlyfrequency of Contractorvisits, specific day(s) ofthe week of Contractorvisits, and approximateduration of each visit.(SOW3.4.2(3))Monthly1 OriginalElectronic formatas approved bythe CORCOR/CODeliverable #7Certificates, Licenses, Permits:Contractor shall providephotocopies of State issuedCommercialPesticide/HerbicideApplicator Certificates orLicenses for everyContractor employee whowill be applying on-sitepesticides under thiscontract. (SOW3.4.2(5))Initial/ Annually1 OriginalElectronic formatas approved by CORFacility Manager/COR/CODeliverable #8 Contractorshall provide MaintenancePest Control Reports.(SOW4.1.7)Aftercompletionof eachService1 OriginalElectronic formatas approved byCORFacility Manager/COR/CODeliverable #9 Contractorshall provide a List ofemployees. Contractormust submit a list ofemployees. (SOW5.1)Initial/Update as needed1 OriginalElectronic formatas approved byCORCOR/CODeliverable #10Contractor shall carryoutBackground checks andinvestigations as detailedwithin VA Directive 0710,Personnel Security andSuitability Program(SOW7.1)Initial1 OriginalElectronic formatas approved byCORCOR/CODeliverable #11Contractor shall createsubmit AccidentPrevention Program(SOW8.2)Initial1 OriginalElectronic formatas approved byCORCOR/CO 7 daysafter award ................
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