Job Description - Jobs at Staffs

Job Description

General Details Job title: Faculty/School/Service: Normal Work base: Tenure: Hours/FTE: Grade/Salary: Date Prepared:

Admissions and Enrolment Manager (International) (SRA17/03) Student Recruitment and Admissions Stoke campus Permanent 1.0 FTE Grade 8 October 2017

Job Purpose

To support the delivery of a customer focused, efficient and effective International Admissions and Enrolment function for Undergraduate and Postgraduate applicants through

day to day management and development of the International Admissions & Enrolment team workflow management to ensure all activities are delivered to agreed standards identifying and championing opportunities for continuous service improvement to maximise

international recruitment and satisfaction developing and delivering a culture of customer care ensuring continued UKVI compliance

Relationships Reporting to:

Responsible for: Key Working Relationships:

Head of Admissions and Enrolments

Admissions Officer and Admissions Advisor

Key Recruitment and Admissions contacts within Schools, Colleagues within Student Recruitment & Admissions, Marketing, IS, Facilities, key contacts within other services

Main Activities

1. To work in collaboration with the Head of Admissions and Enrolment to plan the delivery of the International Undergraduate and Postgraduate Admissions and Enrolment experience

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2. To lead an annual review of service delivery; making recommendations for change and implementing approved changes

3. To lead the day to day supervision of a team of staff in Admissions, providing a high quality, professional and customer centred service for International students seeking admission to the University's undergraduate and postgraduate courses

4. To manage the day to day delivery of the International Undergraduate and Postgraduate Admissions and Enrolment experience, developing a culture of customer service excellence taking into account cultural differences and developing expert international knowledge across the team

5. To develop, monitor and manage against agreed customer service standards, for example turnaround times, customer journey, application workflows etc

6. To support the process for developing and agreeing entry criteria, offer making strategies and communication plans

7. To work closely with the International Recruitment Office and International Student Support to ensure the International student journey is a cohesive experience through the transition from enquirer to student

8. To maintain an extensive and up to date understanding of UKVI legislation, working in close collaboration with colleague across the University to ensure our processes and procedures are compliant and safeguard our HTS (Highly Trusted Status)

9. To be the main point of responsibility for the determination of CAS issuing within the team, escalating any boarder line cases to the Head of Admissions and Enrolment as appropriate

10. To provide a high level of admissions expertise when dealing with non-standard and complex queries relating to admission and enrolment for International students for Undergraduate and Postgraduate courses

11. To be expert in International qualifications for our main recruiting markets, ensuring this expertise is developed across the International Admissions and Enrolment team

12. To work closely with the other Admissions and Enrolment Managers to ensure cycle requirements, deadlines etc are understood and taken into account for International applicants

13. To champion International applicant requirements in any change initiatives that affect apply, admission and enrolment to the University

14. To provide expert advice to Schools, Marketing, Quality and the Admissions and Enrolment Coordinator to ensure correct course set up and publication of International recruiting courses

15. To support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University's international provision and processes for admission and enrolment

16. To deputise for the Head of Admissions & Enrolment in their absence

17. To keep up to date and proactive on relevant admissions and sector related developments

18. To support and participate in projects and development work across the Service as required, providing professional opinion and advice

19. To participate in key University events including Open Days, Award Ceremonies, Enrolment and other Recruitment events

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20. To maintain a working knowledge of Home/EU Undergraduate and Postgraduate admissions to enable self and team to provide support across the broader Admissions and Enrolment team as and when required

21. Any other duties or responsibilities as may reasonably be required by the Director of Recruitment and Admissions

Special Conditions The role holder may be required to travel between sites from time to time in a cost effective manner, which may be through the use of a car.

Variation to Job Description Staffordshire University reserves the right to vary the duties and responsibilities of its employees within the general conditions of the Scheme of pay and conditions and employment related matters. Thus it must be appreciated that the duties and responsibilities outlined above may be altered as the changing needs of the service may require.

Conditions of Service The post is subject to such terms and conditions of employment as negotiated between the Board of Governors of the University and the recognised trade unions, and/or the employees of the University. In negotiating such terms and conditions the Board of Governors will consider any appropriate advice received from the Universities and Colleges Employers Association (UCEA).

Application Procedure We encourage you to apply on-line at our website as the system is user friendly and simple to complete. We would ask all applicants to ensure that they have provided comprehensive information under each criteria in the Supporting Statements section of the application form and, if necessary, add any relevant additional information in the Additional Information Section.

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Person Specification

Job Title:

Admissions and Enrolment Manager (International ? Undergraduate & Postgraduate) (SRA17/03)

School/Service:

Student Recruitment and Admissions

The qualifications, experience, knowledge skills and personal qualities outlined below provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appoint will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No Selection Criteria Description

Essential [E] or

Desirable [D]

Assessed by *

1

Educated to Degree level or equivalent professional qualification or experience

E

A

Outline your specific International Undergraduate and Postgraduate

2

Admissions knowledge and experience including the development of processes and communications for International students, including UKVI

E

A/I

Compliance and CAS issuing

3

Proven people manager with the ability to motivate, develop and manage a high performing team

E

A/I

Customer focused, with a proven ability to successfully identify and deliver

4 services that enhance the international student experience through the

E

A/I

transition from enquirer to student

5

Evidence of flexibility, the ability to organise a significant workload of your own whilst maintaining oversight of the team delivery

E

A/I

6

Excellent interpersonal skills with the ability to build positive working relationships across a range of stakeholder groups

E

I

Excellent verbal and written communication skills, able to convey complex

7 information in simple and straightforward terms with the ability to adapt

E

I

messages to suit culturally different audiences

8

Strong IT skills, proven ability to quickly grasp how systems function and how they might best be leveraged to improve the customer journey

E

I

9

Customer service champion, dedicated to delivering exceptional service with the ability to create a team culture of customer care

E

I

10

Experience of Admissions related systems, for example SITS, UCAS, GTTR etc.

E

A/I

11

Broad knowledge of Higher Education including emerging trends impacting on recruitment

E

I

12

Knowledge of International markets and International qualifications for admission to Undergraduate and Postgraduate study

E

I

[A] Application form [I] Interview

To be assessed against the information provided in the relevant steps of the application form, the evidence required under Section 4, `Supporting Statements' and CV

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To be assessed during the interview process including selection tests or presentation, as appropriate

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