Job Description Admission and Discharge Co-ordinator

Job Description ¨C Admission and Discharge Co-ordinator

Reports to:

Ward Manager

Location:

Whilst your normal place of work is St Nicholas Hospice Care, Hardwick Lane, Bury

St Edmunds, Suffolk, IP33 2QY, you will also be required to work at such other

place or locations within the Bury St Edmunds, West Suffolk and Thetford area as

we may reasonably determine.

The Admission and Discharge Co-ordinator (the ¡°ADC¡±) will work proactively

across all clinical services within the directorate ensuring that all plans and

arrangements are in place for the patients¡¯ admission and discharge.

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Job Purpose:

Key Responsibilities

Admission

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Co-ordinate all appropriate procedures working with the doctors, nurses, therapists, Family

Support Team (FST), Multi-Disciplinary Team (MDT) and outside agencies ensuring that all

plans are in place for the time of admission.

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Work closely with First Contact on arranging admissions, booking transport and liaising with the

patient, the family and relevant professionals. This includes informing patients and families of

visiting hours and taking note of their contact numbers.

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Communicate with patients, their families and the person who referred this patient. To verify all

parties understand admission plans, dealing with their concerns in a compassionate and

effective manner.

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To play a proactive role on each admission, introducing themselves and their role to all patients

and carers.

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Ensure patients and their families are offered refreshments, orientated to the ward, shown how

to use buzzer, location of telephones, etc. This will require the post holder to involve Volunteers

by sharing information and knowledge so they can actively contribute to these activities.

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Discharge Coordinator

Discharge

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Facilitate safe discharge by co-ordinating all appropriate procedures working in partnership with

doctors, nurses, therapists, FST, MDT and outside agencies, ensuring that all plans are in place

for the time of discharge including transport arrangements.

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Discuss (in preparation for discharge) plans with the patient and their family ensuring that the

patient and the family have an understanding of these.

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Liaise on and facilitate discharge planning for patients with identified continuing care and

complex needs. This includes the co-ordination of continuing healthcare applications through

collaborative work with the patient¡¯s nurse.

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Assist with other aspects of care such as verifying that all arrangements and equipment needed

are in place for nursing and home care, i.e. out-patient and therapy appointments and

Community Hospice Team input.

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Act as a link to facilitate patients¡¯ referrals in co-ordination with other health services such as

physiotherapy, community nurses and/or primary care providers.

Other Key Features of the Role

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Attend admission and discharge meetings with the Ward and First Contact, in order to discuss

planned admissions and discharges, conveying this information back to the relevant teams, in

co-operation with the Ward Manager and the Community Hospice Team.

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Attend MDT meetings when required playing a leading role in ensuring that discharges are

effectively communicated on and planned, completing all records and facilitating the completion

of any relevant actions from such meetings.

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Liaise with the Education Department/Training Co-ordinator in order to arrange any training that

staff, the patient and their families or carers may need as part of the admission or discharge

process.

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Contribute to establish and evaluate the standards for admission and discharge activity in order

to help the Hospice measure the quality and effectiveness of the service provided.

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Act as a resource, advisor and role model to other colleagues in relation to the admission and

discharge processes.

There may be exceptional circumstances in which the job holder will be expected to change their

scheduled work at short notice as deemed necessary by the needs of the service. Last minute

changes to the working pattern would be initially requested on a voluntary basis and only as a

last resort would they be imposed on any individual.

It will be expected that the postholder hold a full, valid driving license and is able to drive a

hospice ¡®pool¡¯ car or their own car if preferred.

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Discharge Coordinator

Professional Development

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Access educational and development opportunities e.g. minibites/MDT/caseload

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Provide evidence of intention to participate in further education for the benefit to self, patients

and or colleagues

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Provide general information and coaching to patients, carers and other professionals and

signpost to suitable palliative care materials

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Participate in local teaching sessions to colleagues in line with link role

Personal Development (all staff)

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All staff and volunteers in the Hospice are encouraged to contribute to identifying and meeting

their own job-related development needs. This will be achieved through a variety of processes

including regular 1-2-1¡¯s with Line Managers or senior colleagues, annual appraisal and

development reviews.

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All employees are subject to an annual appraisal and to maximise the benefit from this process

the employee must engage fully in the review and agree with their Line Manager organisational,

team and personal objectives.

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Each employee must co-operate and attend all appropriate mandatory and statutory training as

required by the organisation and /or their professional bodies.

Health and Safety (all staff)

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Ensure your own actions reduce risks to health and safety. Minimise the risk of spreading

infection by cleaning, disinfection and storing care equipment. Ensuring your actions contribute

to a positive and safe working culture.

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Protect individuals from abuse.

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Support the safeguarding of individuals.

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All staff have responsibilities to ensure that our working environment continues to be a safe,

secure, healthy and fulfilling place to work.

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Employees of St Nicholas Hospice Care are required to work in line with the Health and Safety

Policy to ensure not only their own health and safety, but that of others too.

Governance

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Be aware of and comply with all relevant Hospice policies, guidelines and procedures, including

code of conduct for Healthcare Assistants.

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Ensure the maintenance of confidentiality in respect of patient, staff, volunteer, and

organisational records.

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Be aware of, and use the procedure to report any incidents, risks and safety concerns.

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Participate in the annual appraisal system.

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Discharge Coordinator

General (all staff)

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Act as an ambassador for the charity and encouraging others to do the same.

Work closely with colleagues in Fundraising and Marketing to promote the charitable activities of

the hospice and participate in fundraising as required.

At the heart of our strategic vision, our ¡°One Team¡± approach aims to support creative and

flexible responses from every member of our workforce in order to benefit each and every person

using our services, from clinical care, retail, fundraising, education and the support services.

There is an expectation for everyone to support colleagues beyond their own team.

Ensure that all within the team have a grasp of the Hospice¡¯s structure, values and purpose and

have opportunities for involvement in its further development.

Ensure the maintenance of confidentiality in respect of staff, volunteer and client records and all

privileged information relating to the services of the Charity, its patients, staff and volunteers and

particularly of the area for which directly responsible.

Promote and foster the Hospice¡¯s reputation and standing within the community and with private,

statutory and voluntary sector agencies and organisations.

Undertake any other duties which may be reasonably required.

The philosophy of the Hospice is based on a multi-skilled, cross-departmental approach. Staff

regardless of grade or discipline, are required to participate in this concept. The role of volunteers

is integral with the work of St Nicholas and paid staff are required to underpin this in their attitude

and actions.

All staff must be sympathetic to and able to project the philosophy and concept of hospice care.

The Hospice has in place provision for staff support. Staff are expected to exercise responsibility in

accessing and providing whatever forms of support might be appropriate for them to ensure that

they are able to offer the professional care for which they are employed.

This Job Description may change and the duties listed are not exhaustive, but such change will

only be made following consultation between the (relevant) "Manager" and the post holder.

Job Description dated: September 2016

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Discharge Coordinator

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