Position Title – Billing Clerk - LaborLawCenter



Job Title – Customer Service Representative

Department: Customer Service FLSA Status: Nonexempt

Position Status: Full-time Reports To: Customer Service Manager

Supervises: None

Date: March 17, 2012

Position Summary: Responsible for providing excellent customer service. Interact with customers to provide information in response to inquiries about products and services. Resolve customer complaints.

Essential Functions:

• Receive customer requests via phone or email; analyze request and provide information requested or refer to appropriate person.

• Reviews transactions, correct records and adjust errors as needed.

• Prepares invoices and shipping documents.

• Records or files copy of orders received.

• Follows up on orders to ensure delivery by specified dates.

• Reconciles shipping orders with shipping documents to ensure correct quantities are shipped.

• Process customer orders/changes according to established department policies and procedures.

• Process customer returns according to department policy.

• Assists in resolution of disputed credit items.

• Collaborates with shipping department and outside vendors to expedite or trace missing or delayed shipments.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Responsible for sending new pricing, with correct multiplier, to all customers.

• Adheres to company attendance/tardy policies. Attendance is an essential function of this position.

Nonessential Functions:

• Trains new staff.

• Assists with inventory as needed.

• Serves as backup for accounts payable clerk as needed.

Knowledge, Skills and Abilities:

• Ability to work well in a high stress, fast-paced, demanding environment

• Presents a professional appearance and demeanor

• Ability to communicate effectively both in writing and verbally, with coworkers on all levels, customers, vendors, and the general public.

• Must be self-motivated and demonstrate initiative to complete duties with minimal supervision.

• Excellent organizational skills and ability to multi-task.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to respond to customer complaints and questions in a pleasant and helpful manner.

• Ability to read, understand and follow oral and written instructions.

• Ability to operate a computer and general office equipment.

• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs.

Education and Training:

• High school diploma or equivalent.

• Prefer prior customer service experience.

Special Position Requirements:

• Work hours may vary as business needs dictate.

• Occasional work may be required on weekends, evenings, or holidays.

Physical Demands and Working Conditions:

Requires sitting, standing and walking throughout facility. Sitting comprises approximately 75% of the work day. Requires ability to communicate with others in-person and on telephone. Manual dexterity needed for using computer keyboard and calculator. Requires the occasional lifting of objects up to 15 lbs. Occasionally requires standing, reaching and bending. Must have adequate vision to operate computer and complete paperwork. Must be able and willing to work flexible hours to meet customer and organization needs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. The Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.

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These samples are designed with the intent of providing businesses with a general template to use . Please note that general legal information is not the same as legal advice—the application of law to the company’s specific circumstances. These samples are for informational and instructive purposes only and may not be suited to every situation.

Job Descriptions

The process of writing a job description requires having a clear understanding of the job’s duties and responsibilities. The job description must provide potential candidates with a clear description and main objective of the position.

Use the sample job posting attached to help write your job description and improve your job posting results.

A job description identifies essential and non-essential tasks that are assigned to a specific position. It also identifies reporting relationships and may also describe required qualifications, minimum requirements, working conditions, and desirable qualifications. The duties should be appropriate for the classification and consistent with the class specification.

Please use the description as a general template and modify the description to fit your exact needs.

Best wishes on a successful recruitment process!

The job description cannot be copied and resold. LaborLawCenter, Inc. is not liable for any errors or omissions from the usage of the templates. Use at your own discretion.

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