TWC Customer Service Report 2017-2018

TWC signed a contract in 2016 with a new debit card service provider, U.S. Bank, after JPMorgan Chase exited the debit card market. U.S. Bank began distributing debit cards to TWC claimants in June 2016. For 2016 and 2017, up to 35 percent of claimants received benefit payments via debit card. ... responding to customer complaints and inquiries ... ................
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