Lesson 6 – Quiz



Lesson 6 – Quiz

True/False

_____1. Most Americans believe in the same set of ethical rules.

_____2. Although they may have differing ethical standards, it is okay to hire qualified people so long as they are willing and able to accept the property's ethical standards.

_____3. OSHA standards for safety are voluntary guidelines that sometimes must be ignored because they may be cost prohibitive.

_____4. Guests are far more likely to be hurt by employees of the hotel they are staying at than by criminals who break in.

_____5. Ethics are not as important in facilities management because facilities management personnel rarely deal directly with guests.

_____6. We are required to provide reasonable care that foreseeable incidents will not cause harm to our guests.

_____7. The courts have awarded large cash settlements to guests who have been assaulted, raped, or robbed while staying at a particular property.

_____8. Because there are no independent departments within hospitality operations, inter-communication between departments and the general manager is of the utmost importance.

_____9. As long as the ethical rules are posted, it is NOT necessary to explain what they mean in specific behavior terms.

_____10. One of the tasks in management is to foster a shared ethic among our employees.

For the following situation, use the form provided to enter the decision option, stakeholders, possible consequences of the decision, and the ethical principles violated by the decision. Use the back of the page if you need more space.

Situation: In order to save money, a resort G.M. approves the Chief Engineer's decision to use a golf course fertilizer that will contaminate the community's drinking water.

Ethics Analysis Form

Decision Option:

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