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STATE OF WASHINGTON
DEPARTMENT OF SOCIAL AND HEALTH SERVICES
Aging and Long-Term Support Administration
Home and Community Services Division
PO Box 45600, Olympia, WA 98504-5600
H13-073 - Procedure
November 26, 2013
|TO: |Home and Community Services (HCS) Division Regional Administrators |
|FROM: |Bea Rector, Interim Director, Home and Community Services Division |
|SUBJECT: |Adult Protective Services (APS) Quality Assurance (QA) Monitoring |
|Purpose: |To revise and improve statewide QA monitoring for Adult Protective Services (APS). |
|Background: |Since November, 2007, APS supervisors have been required to perform a minimum standard of QA monitoring in |
| |SharePoint. |
| |Since July, 2011, Subject Matter Experts (SMEs) have been required to perform a minimum standard of QA |
| |monitoring in SharePoint. |
| |Monitoring has included all activities related to APS intake, screen outs, “closed no-APS”, observation, and |
| |investigations of allegations of abuse, abandonment, neglect, self-neglect, financial exploitation, and the |
| |provision of protective services. |
|What’s new, changed, or |APS supervisors and SMEs will continue quality assurance activities in SharePoint with a new adjusted minimum|
|Clarified |standard of QA monitoring. |
| | |
| |This management bulletin supersedes H07-071 and H11-040, APS minimum QA monitoring standards for supervisors |
| |and SMEs. |
|ACTION: |Effective January 1, 2014, APS supervisors and SMEs will be required to meet a new minimum standard of QA |
| |monitoring. |
| | |
| |The mandatory minimum annual monitoring standard for supervisors in each region is as follows: |
| | |
| |New staff (within 1 year in APS): Established Staff: |
| |First 10 cases assigned 1. Selection of 3 cases per |
| |Completion of observation tool worker, per year: |
| |on 3 cases * 1 Unsubstantiated |
| | |
| |* 2 Inconclusive |
| | |
| | |
| |The mandatory minimum quarterly monitoring standard for SMEs in each region is as follows: |
| | |
| |10 Intakes |
| |10 Screen Outs |
| |10 “Closed No-APS” |
| |20 Investigations (10 Unsubstantiated &10 Inconclusive) |
| |2 Observations |
| | |
| |Headquarters Monitoring |
| |Headquarters will monitor: |
| |*A statistically valid sample of “screen outs” and “Closed No-APS” |
| |cases; |
| |*Other targeted reviews as necessary. |
| | |
| |SMEs will work with the APS Headquarters Program Managers to discuss issues involving the review process and |
| |review outcomes as they relate to policy. SMEs will discuss matters relating to staff development and |
| |training with their management team. |
| | |
| |The SharePoint site is listed in Related References below. Only pre-authorized users will be able to |
| |successfully use the link to access information. |
|Related | |
|REFERENCES: |APS SharePoint site: |
| | |
|ATTACHMENT(S): |Using SharePoint for APS QA Activities: |
| |[pic] |
| | |
| | |
| |Michael Wagner |
| |APS Program Manager |
|CONTACT(S): |(360) 725-2616 |
| |wagnemt@dshs. |
| | |
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