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STATE OF WASHINGTON

DEPARTMENT OF SOCIAL AND HEALTH SERVICES

Aging and Long-Term Support Administration

Home and Community Services Division

PO Box 45600, Olympia, WA 98504-5600

H13-073 - Procedure

November 26, 2013

|TO: |Home and Community Services (HCS) Division Regional Administrators |

|FROM: |Bea Rector, Interim Director, Home and Community Services Division |

|SUBJECT: |Adult Protective Services (APS) Quality Assurance (QA) Monitoring |

|Purpose: |To revise and improve statewide QA monitoring for Adult Protective Services (APS). |

|Background: |Since November, 2007, APS supervisors have been required to perform a minimum standard of QA monitoring in |

| |SharePoint. |

| |Since July, 2011, Subject Matter Experts (SMEs) have been required to perform a minimum standard of QA |

| |monitoring in SharePoint. |

| |Monitoring has included all activities related to APS intake, screen outs, “closed no-APS”, observation, and |

| |investigations of allegations of abuse, abandonment, neglect, self-neglect, financial exploitation, and the |

| |provision of protective services. |

|What’s new, changed, or |APS supervisors and SMEs will continue quality assurance activities in SharePoint with a new adjusted minimum|

|Clarified |standard of QA monitoring. |

| | |

| |This management bulletin supersedes H07-071 and H11-040, APS minimum QA monitoring standards for supervisors |

| |and SMEs. |

|ACTION: |Effective January 1, 2014, APS supervisors and SMEs will be required to meet a new minimum standard of QA |

| |monitoring. |

| | |

| |The mandatory minimum annual monitoring standard for supervisors in each region is as follows: |

| | |

| |New staff (within 1 year in APS): Established Staff: |

| |First 10 cases assigned 1. Selection of 3 cases per |

| |Completion of observation tool worker, per year: |

| |on 3 cases * 1 Unsubstantiated |

| | |

| |* 2 Inconclusive |

| | |

| | |

| |The mandatory minimum quarterly monitoring standard for SMEs in each region is as follows: |

| | |

| |10 Intakes |

| |10 Screen Outs |

| |10 “Closed No-APS” |

| |20 Investigations (10 Unsubstantiated &10 Inconclusive) |

| |2 Observations |

| | |

| |Headquarters Monitoring |

| |Headquarters will monitor: |

| |*A statistically valid sample of “screen outs” and “Closed No-APS” |

| |cases; |

| |*Other targeted reviews as necessary. |

| | |

| |SMEs will work with the APS Headquarters Program Managers to discuss issues involving the review process and |

| |review outcomes as they relate to policy. SMEs will discuss matters relating to staff development and |

| |training with their management team. |

| | |

| |The SharePoint site is listed in Related References below. Only pre-authorized users will be able to |

| |successfully use the link to access information. |

|Related | |

|REFERENCES: |APS SharePoint site: |

| | |

|ATTACHMENT(S): |Using SharePoint for APS QA Activities: |

| |[pic] |

| | |

| | |

| |Michael Wagner |

| |APS Program Manager |

|CONTACT(S): |(360) 725-2616 |

| |wagnemt@dshs. |

| | |

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