Technical Training Courses Updates For August 2019

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Technical Training Courses Updates For August 2019

This page provides a summary of the latest updates for Avaya Learning training courses. Click on the links in the table below to access the specific courses in Avaya Learning. WBT = Web-based Training VILT = Virtual Instructor-led Training

Avaya IXTM Contact Center Courses

Course Name Using Avaya Call Management System to Customize Reports

Course Code

21270W

Duration & Format

2 Hours WBT

Administering Avaya AnalyticsTM for Avaya Oceana?

24310W 3.5 Hour WBT

Using Avaya Workspaces? with AACC & ACCS for Agents

24330W 0.5 Hour WBT

Integrating POM with Avaya Workspace for CC Elite

70280W 2 Hours WBT

Administering Call Management System for Center Operations R19

Administering Call Management System Supervisor and Agent Basics R19

Administrating Avaya Contact Center Select Basics R7.1 Part 1 & 2

21240W 21260W 22710W

3 Hours WBT 3 Hours WBT 3 Hours WBT

Supporting and Implementing Avaya Contact Center Select R7.1

77600V 24 Hours ViLT

Supporting Avaya Aura? Contact Center

70220V 24 Hours ViLT

Using Avaya Workspaces? for Elite with Proactive Outreach manager ? Agents

Avaya Oceana? and Avaya AnalyticsTM R3.6.1 Technical Delta

24350W 0.5 Hour WBT 21300W 1.0 hour WBT

Technical Delta for Avaya Aura? Contact Center and Avaya Contact Center Select R 7.1

Technical Delta for Call Management System

21150W 1 Hour WBT 21280W 1.5 Hour WBT

Avaya Aura? Contact Center Implementation

70210V 40 hours vILT

LAST MONTH(S) UPDATES Avaya Aura? Contact Center Administration

21190V 32 hours vILT

New/ Updated

New Updated for 3.6.1

New New New

New

New Updated 7.1 Updated 7.1

New

New New

New Updated to 7.1

Updated to 7.1

For Help or for any questions ? please call one of the Global Support Numbers

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Installing and Supporting Avaya Call Management System

Upgrading and Supporting Avaya Control Manager R8 for Enterprise Administering Avaya Oceana?R3 Omnichannel

Administrating Avaya Oceana? Basics

Technical Delta for Avaya Control Manager R8.1

Installing Avaya Control Manager for Enterprise R8

Configuring Avaya Control Manager for Enterprise R8 Technical Delta for Avaya Oceana? and Avaya AnalyticsTM R 3.6

Using Avaya Oceana Workspaces for Agents (3.6) Using Avaya Oceana Workspaces for Supervisors (3.6) Administering Avaya Aura? Call Center Elite

Administering Avaya Proactive Outreach Manager

Supporting Avaya Oceana? Solution

Supporting Avaya Aura? Call Center Elite Multichannel Implementing Avaya Aura? Call Center Elite Multichannel Using Avaya Workspaces? for Elite - Agents Using Avaya Workspaces? for Elite - Supervisors Configuring Avaya Control Manager for Enterprise Upgrading and Supporting Avaya Control Manager for Enterprise Creating Avaya Aura Orchestration Designer for Self-Service Apps

Administrating Avaya Workforce Optimization Select Using Avaya Workforce Optimization Select for Agents Using Avaya Workforce Optimization Select for Supervisors

70190V 24 hours vILT

Updated

70950W 3 Hour WBT

Updated ACM 8.1

24300V 24 Hours ViLT

Updated for 3.6

24320W 2 Hours WBT

New

21170W 1.5 Hour WBT

New

70920W 6 Hours WBT

Update for 8.1

70940W 4 Hours WBT

Update for 8.1

21140W 1 Hours WBT

New

24020W 24040W

1 Hours WBT

Update

20320W 4 Hours WBT

Update

20930W 3.5 Hours WBT

New

74550V

3 Days vILT

Update

74700W 73700W

24120W 24140W

7094W 7095W

2510V

2 Hours WBT 3.5 Hours WBT

.5 Hour WBT .5 Hour WBT

3 Hrs WBT 3 Hrs WBT

24 Hrs vILT

New (WBT from ILT) New New

Updated

2074W 2075W 2076W

4 Hrs WBT 1 Hr WBT 3 Hours WBT

New

For Help or for any questions ? please call one of the Global Support Numbers

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Avaya IXTM Workplace (UC) Courses

Course Name

Introducing Avaya Device Adapter R8 Avaya Aura Release 8.1 Technical Training Delta

Integrating Avaya Aura Core Components Release 8

Course Code

20970W

21360W

71200V

Duration & Format

3 Hours WBT

2 hours WBT

40 Hours ViLT

Updated/ New

Update

New

Updated

Administering Avaya Session Border Controller for Enterprise release 8 LAST MONTH(S) UPDATES Avaya GSS Troubleshooting and Engagement Methodology SIP Auto Provisioning for J100 Phones IP Office Platform Release 11.0.4 Technical Training Delta Installing and Managing 3rd Party Security Certificates in Avaya Aura Migrating and Upgrading to Avaya Aura? 8.0 Avaya Session Border Controller for Midmarket Solutions Integration and Support Implementing and Supporting Avaya Powered By Integrating and Supporting ASBCE - Platform Independent R8.0 Integrating Avaya Aura? Communications Applications Supporting Avaya Aura? Communications Applications Implementing Avaya Converged Platform 4200 Series R4.0 Supporting Avaya Converged Platform 4200 Series R4.0 Avaya Converged Platform Release 4.0 Technical Training Delta

Administering for Avaya Cloud Unified Communications

Self-Administering for Avaya Cloud Unified Communications

Avaya Team Engagement Solutions APDS On Line Test

20660W

72220W 70260W 20821W 20940W

20120V 70080W

77300W 20800V

71300V 72300V 75930V 76930V 21210W

20730W 20740W 3171T

6 Hours WBT

2 hours .5 Hours WBT 1.5 Hours WBT 3 Hours WBT

32 Hours ViLT .5 Hour WBT

2 Hours WBT 24 Hours ViLT

40 Hours ViLT 40 Hours ViLT 24 Hours ViLT 24 Hours ViLT 1 Hour WBT

1 Hours WBT 1 Hours WBT 1.5 Hours WBT

Updated Rel 8

New New New New Updated New

Update Update Update Update

New

New New Update

For Help or for any questions ? please call one of the Global Support Numbers

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Getting Started with Avaya Converged Platform Release 4.0 4200 Series

Avaya Session Border Controller for Enterprise 8.0 Avaya Global Support Services Troubleshooting and Engagement Methodology Using Avaya Equinox Client on Avaya IP Office Using the Avaya Equinox Client (3.5)

Administering Avaya Aura? System Manager Release 8.0 Designing the Avaya Equinox? Solution

20520W 2 Hours WBT

21098W 72220W

2 Hours WBT 2 Hours WBT

20720W 20390W 20130V 3185W

1 Hours WBT 2 Hours WBT 5 days vILT 8 hours WBT

Update

New New

New Update Update Update

Free/Complementary Training for Customers/Partners from Avaya Learning:

Name Device fundamentals - New Fundamentals for Avaya Cloud Solutions -New Fundamentals for Avaya Contact Center Solutions -New Fundamentals for Avaya Unified Communications- New Avaya Cloud Fundamentals Avaya UC Fundamentals Avaya Contact Center Fundamentals Fundamentals for Avaya Cloud Solutions Fundamentals for Avaya Contact Center Solutions Fundamentals for Avaya Unified Communications Avaya Converged Platform Fundamentals

Code 60050W 60011W 60031W 60021W 60010W 60020W 60030W 60011W 60031W 60021W 20610W

Format 6 Min WBT 10 min WBT 10 min WBT 10 min WBT .15 Min WBT .15 Min WBT .15 Min WBT 10 min WBT 10 min WBT 10 min WBT 0.5 Hour WBT

For Help or for any questions ? please call one of the Global Support Numbers

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Avaya Workforce Optimization Select Fundamentals Session Border Controller for Enterprise Fundamentals Avaya Aura? Call Center Elite Fundamentals Avaya Oceana? Fundamentals Avaya EquinoxTM Fundamentals Avaya Breeze? Client SDK Fundamentals Avaya Breeze TM Fundamentals

25160W 26160W 24160W 21160W 2216W 2316W 2016W

.5 Hour WBT .5 Hour WBT .5 Hour WBT .5 Hour WBT 0.5 Hour WBT 1 Hour WBT 1.5 Hour WBT

For Help or for any questions ? please call one of the Global Support Numbers

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