Technical Training Courses Updates For August 2019
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Technical Training Courses Updates For August 2019
This page provides a summary of the latest updates for Avaya Learning training courses. Click on the links in the table below to access the specific courses in Avaya Learning. WBT = Web-based Training VILT = Virtual Instructor-led Training
Avaya IXTM Contact Center Courses
Course Name Using Avaya Call Management System to Customize Reports
Course Code
21270W
Duration & Format
2 Hours WBT
Administering Avaya AnalyticsTM for Avaya Oceana?
24310W 3.5 Hour WBT
Using Avaya Workspaces? with AACC & ACCS for Agents
24330W 0.5 Hour WBT
Integrating POM with Avaya Workspace for CC Elite
70280W 2 Hours WBT
Administering Call Management System for Center Operations R19
Administering Call Management System Supervisor and Agent Basics R19
Administrating Avaya Contact Center Select Basics R7.1 Part 1 & 2
21240W 21260W 22710W
3 Hours WBT 3 Hours WBT 3 Hours WBT
Supporting and Implementing Avaya Contact Center Select R7.1
77600V 24 Hours ViLT
Supporting Avaya Aura? Contact Center
70220V 24 Hours ViLT
Using Avaya Workspaces? for Elite with Proactive Outreach manager ? Agents
Avaya Oceana? and Avaya AnalyticsTM R3.6.1 Technical Delta
24350W 0.5 Hour WBT 21300W 1.0 hour WBT
Technical Delta for Avaya Aura? Contact Center and Avaya Contact Center Select R 7.1
Technical Delta for Call Management System
21150W 1 Hour WBT 21280W 1.5 Hour WBT
Avaya Aura? Contact Center Implementation
70210V 40 hours vILT
LAST MONTH(S) UPDATES Avaya Aura? Contact Center Administration
21190V 32 hours vILT
New/ Updated
New Updated for 3.6.1
New New New
New
New Updated 7.1 Updated 7.1
New
New New
New Updated to 7.1
Updated to 7.1
For Help or for any questions ? please call one of the Global Support Numbers
learning
Installing and Supporting Avaya Call Management System
Upgrading and Supporting Avaya Control Manager R8 for Enterprise Administering Avaya Oceana?R3 Omnichannel
Administrating Avaya Oceana? Basics
Technical Delta for Avaya Control Manager R8.1
Installing Avaya Control Manager for Enterprise R8
Configuring Avaya Control Manager for Enterprise R8 Technical Delta for Avaya Oceana? and Avaya AnalyticsTM R 3.6
Using Avaya Oceana Workspaces for Agents (3.6) Using Avaya Oceana Workspaces for Supervisors (3.6) Administering Avaya Aura? Call Center Elite
Administering Avaya Proactive Outreach Manager
Supporting Avaya Oceana? Solution
Supporting Avaya Aura? Call Center Elite Multichannel Implementing Avaya Aura? Call Center Elite Multichannel Using Avaya Workspaces? for Elite - Agents Using Avaya Workspaces? for Elite - Supervisors Configuring Avaya Control Manager for Enterprise Upgrading and Supporting Avaya Control Manager for Enterprise Creating Avaya Aura Orchestration Designer for Self-Service Apps
Administrating Avaya Workforce Optimization Select Using Avaya Workforce Optimization Select for Agents Using Avaya Workforce Optimization Select for Supervisors
70190V 24 hours vILT
Updated
70950W 3 Hour WBT
Updated ACM 8.1
24300V 24 Hours ViLT
Updated for 3.6
24320W 2 Hours WBT
New
21170W 1.5 Hour WBT
New
70920W 6 Hours WBT
Update for 8.1
70940W 4 Hours WBT
Update for 8.1
21140W 1 Hours WBT
New
24020W 24040W
1 Hours WBT
Update
20320W 4 Hours WBT
Update
20930W 3.5 Hours WBT
New
74550V
3 Days vILT
Update
74700W 73700W
24120W 24140W
7094W 7095W
2510V
2 Hours WBT 3.5 Hours WBT
.5 Hour WBT .5 Hour WBT
3 Hrs WBT 3 Hrs WBT
24 Hrs vILT
New (WBT from ILT) New New
Updated
2074W 2075W 2076W
4 Hrs WBT 1 Hr WBT 3 Hours WBT
New
For Help or for any questions ? please call one of the Global Support Numbers
learning
Avaya IXTM Workplace (UC) Courses
Course Name
Introducing Avaya Device Adapter R8 Avaya Aura Release 8.1 Technical Training Delta
Integrating Avaya Aura Core Components Release 8
Course Code
20970W
21360W
71200V
Duration & Format
3 Hours WBT
2 hours WBT
40 Hours ViLT
Updated/ New
Update
New
Updated
Administering Avaya Session Border Controller for Enterprise release 8 LAST MONTH(S) UPDATES Avaya GSS Troubleshooting and Engagement Methodology SIP Auto Provisioning for J100 Phones IP Office Platform Release 11.0.4 Technical Training Delta Installing and Managing 3rd Party Security Certificates in Avaya Aura Migrating and Upgrading to Avaya Aura? 8.0 Avaya Session Border Controller for Midmarket Solutions Integration and Support Implementing and Supporting Avaya Powered By Integrating and Supporting ASBCE - Platform Independent R8.0 Integrating Avaya Aura? Communications Applications Supporting Avaya Aura? Communications Applications Implementing Avaya Converged Platform 4200 Series R4.0 Supporting Avaya Converged Platform 4200 Series R4.0 Avaya Converged Platform Release 4.0 Technical Training Delta
Administering for Avaya Cloud Unified Communications
Self-Administering for Avaya Cloud Unified Communications
Avaya Team Engagement Solutions APDS On Line Test
20660W
72220W 70260W 20821W 20940W
20120V 70080W
77300W 20800V
71300V 72300V 75930V 76930V 21210W
20730W 20740W 3171T
6 Hours WBT
2 hours .5 Hours WBT 1.5 Hours WBT 3 Hours WBT
32 Hours ViLT .5 Hour WBT
2 Hours WBT 24 Hours ViLT
40 Hours ViLT 40 Hours ViLT 24 Hours ViLT 24 Hours ViLT 1 Hour WBT
1 Hours WBT 1 Hours WBT 1.5 Hours WBT
Updated Rel 8
New New New New Updated New
Update Update Update Update
New
New New Update
For Help or for any questions ? please call one of the Global Support Numbers
learning
Getting Started with Avaya Converged Platform Release 4.0 4200 Series
Avaya Session Border Controller for Enterprise 8.0 Avaya Global Support Services Troubleshooting and Engagement Methodology Using Avaya Equinox Client on Avaya IP Office Using the Avaya Equinox Client (3.5)
Administering Avaya Aura? System Manager Release 8.0 Designing the Avaya Equinox? Solution
20520W 2 Hours WBT
21098W 72220W
2 Hours WBT 2 Hours WBT
20720W 20390W 20130V 3185W
1 Hours WBT 2 Hours WBT 5 days vILT 8 hours WBT
Update
New New
New Update Update Update
Free/Complementary Training for Customers/Partners from Avaya Learning:
Name Device fundamentals - New Fundamentals for Avaya Cloud Solutions -New Fundamentals for Avaya Contact Center Solutions -New Fundamentals for Avaya Unified Communications- New Avaya Cloud Fundamentals Avaya UC Fundamentals Avaya Contact Center Fundamentals Fundamentals for Avaya Cloud Solutions Fundamentals for Avaya Contact Center Solutions Fundamentals for Avaya Unified Communications Avaya Converged Platform Fundamentals
Code 60050W 60011W 60031W 60021W 60010W 60020W 60030W 60011W 60031W 60021W 20610W
Format 6 Min WBT 10 min WBT 10 min WBT 10 min WBT .15 Min WBT .15 Min WBT .15 Min WBT 10 min WBT 10 min WBT 10 min WBT 0.5 Hour WBT
For Help or for any questions ? please call one of the Global Support Numbers
learning
Avaya Workforce Optimization Select Fundamentals Session Border Controller for Enterprise Fundamentals Avaya Aura? Call Center Elite Fundamentals Avaya Oceana? Fundamentals Avaya EquinoxTM Fundamentals Avaya Breeze? Client SDK Fundamentals Avaya Breeze TM Fundamentals
25160W 26160W 24160W 21160W 2216W 2316W 2016W
.5 Hour WBT .5 Hour WBT .5 Hour WBT .5 Hour WBT 0.5 Hour WBT 1 Hour WBT 1.5 Hour WBT
For Help or for any questions ? please call one of the Global Support Numbers
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