Technical Training Courses Updates For October 2019
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Technical Training Courses Updates For October 2019
This page provides a summary of the latest updates for Avaya Learning training courses. Click on the links in the table below to access the specific courses in Avaya Learning. WBT = Web-based Training VILT = Virtual Instructor-led Training
Avaya IXTM Contact Center Courses
Course Name
Technical Delta for Avaya Workforce Optimization Select R5.2.3
Course Code
21340W
Creating Self Service Apps with Avaya Aura Orchestration Designer
25100V
Administering Avaya Mobile Experience Web Portal R2
21350W
Integrating and Supporting Avaya Workspaces? for Avaya Aura? Contact Center and Avaya Contact Center
Administering Avaya AnalyticsTM for Avaya Oceana?
70230W 24310W
LAST MONTH(S) UPDATES
Using Avaya Call Management System to Customize Reports
21270W
Using Avaya Workspaces? with AACC & ACCS for Agents
24330W
Integrating POM with Avaya Workspace for CC Elite
70280W
Administering Call Management System for Center Operations R19
21240W
Administering Call Management System Supervisor and Agent Basics R19
Administrating Avaya Contact Center Select Basics R7.1 Part 1 & 2
21260W 22710W
Supporting and Implementing Avaya Contact Center Select R7.1
77600V
Supporting Avaya Aura? Contact Center
70220V
Using Avaya Workspaces? for Elite with Proactive Outreach manager ? Agents
Avaya Oceana? and Avaya AnalyticsTM R3.6.1 Technical Delta
24350W 21300W
Technical Delta for Avaya Aura? Contact Center and Avaya Contact Center Select R 7.1
21150W
Duration & Format
1.5 Hour WBT 40 Hours ViLT 2 Hours WBT 2 Hours WBT
3.5 Hour WBT
2 Hours WBT 0.5 Hour WBT 2 Hours WBT 3 Hours WBT 3 Hours WBT
3 Hours WBT 24 Hours ViLT 24 Hours ViLT 0.5 Hour WBT
1.0 hour WBT 1 Hour WBT
New/ Updated
New Update Update
New
Updated (3.6.1)
New New New New New
New Updated 7.1 Updated 7.1
New
New New
For Help or for any questions ? please call one of the Global Support Numbers
learning
Technical Delta for Call Management System
Avaya Aura? Contact Center Implementation
Avaya Aura? Contact Center Administration
Installing and Supporting Avaya Call Management System
Upgrading and Supporting Avaya Control Manager R8 for Enterprise
Administering Avaya Oceana?R3 Omnichannel
Administrating Avaya Oceana? Basics
Technical Delta for Avaya Control Manager R8.1
Installing Avaya Control Manager for Enterprise R8
Configuring Avaya Control Manager for Enterprise R8
Technical Delta for Avaya Oceana? and Avaya AnalyticsTM R 3.6
Using Avaya Oceana Workspaces for Agents (3.6) Using Avaya Oceana Workspaces for Supervisors (3.6) Administering Avaya Aura? Call Center Elite
Administering Avaya Proactive Outreach Manager
Supporting Avaya Oceana? Solution
Supporting Avaya Aura? Call Center Elite Multichannel Implementing Avaya Aura? Call Center Elite Multichannel Using Avaya Workspaces? for Elite - Agents Using Avaya Workspaces? for Elite - Supervisors Configuring Avaya Control Manager for Enterprise Upgrading and Supporting Avaya Control Manager for Enterprise Creating Avaya Aura Orchestration Designer for Self-Service Apps
Administrating Avaya Workforce Optimization Select Using Avaya Workforce Optimization Select for Agents Using Avaya Workforce Optimization Select for Supervisors
21280W 1.5 Hour WBT
New
70210V 40 hours vILT Updated to 7.1
21190V 32 hours vILT Updated to 7.1
70190V 24 hours vILT
Updated
70950W
3 Hour WBT
Updated 8.1
24300V 24 Hours ViLT Updated for 3.6
24320W 2 Hours WBT
New
21170W 1.5 Hour WBT
New
70920W 6 Hours WBT Update for 8.1
70940W 4 Hours WBT Update for 8.1
21140W 1 Hours WBT
New
24020W 24040W
20320W
1 Hours WBT 4 Hours WBT
Update Update
20930W 3.5 Hours WBT
New
74550V
3 Days vILT
Update
74700W 73700W
24120W 24140W
7094W 7095W
2510V
2 Hours WBT 3.5 Hours WBT
.5 Hour WBT .5 Hour WBT
3 Hrs WBT 3 Hrs WBT
24 Hrs vILT
New (WBT from ILT)
New
New
Updated
2074W 2075W 2076W
4 Hrs WBT 1 Hr WBT 3 Hours WBT
New
For Help or for any questions ? please call one of the Global Support Numbers
learning
Avaya IXTM Workplace (UC) Courses
Course Name
Installing and Administering Avaya Vantage (Vantage 2.2) Supporting Avaya Aura? Core Components Administering Avaya Aura? System Manager Administering Avaya Aura? Communication Manager Introducing Avaya Device Adapter R8 Integrating EquinoxTM Solution with Avaya Aura? Collaboration Applications Avaya Aura Release 8.1 Technical Training Delta
LAST MONTH(S) UPDATES
Administering Avaya Session Border Controller for Enterprise release 8 Integrating Avaya Aura Core Components Release 8
Course Duration &
Code
Format
Updated/ New
60061W 2 Hours WBT Updated
72200V 40 Hours ViLT Updated
20130V 40 Hours ViLT Updated
21450V 40 Hours ViLT Updated
20970W 3 Hours WBT
Update
71400V 40 Hours ViLT Updated
21360W 2 hours WBT
New
20660W 6 Hours WBT 71200V 40 Hours ViLT
Updated Rel 8
Updated
Avaya GSS Troubleshooting and Engagement Methodology SIP Auto Provisioning for J100 Phones IP Office Platform Release 11.0.4 Technical Training Delta Installing and Managing 3rd Party Security Certificates in Avaya Aura Migrating and Upgrading to Avaya Aura? 8.0 Avaya Session Border Controller for Midmarket Solutions Integration and Support Implementing and Supporting Avaya Powered By Integrating and Supporting ASBCE - Platform Independent R8.0 Integrating Avaya Aura? Communications Applications Supporting Avaya Aura? Communications Applications Implementing Avaya Converged Platform 4200 Series R4.0 Supporting Avaya Converged Platform 4200 Series R4.0
72220W
2 hours
70260W .5 Hours WBT
20821W 1.5 Hours WBT
20940W 3 Hours WBT
20120V 32 Hours ViLT 70080W .5 Hour WBT
77300W 2 Hours WBT 20800V 24 Hours ViLT 71300V 40 Hours ViLT 72300V 40 Hours ViLT 75930V 24 Hours ViLT 76930V 24 Hours ViLT
New New New New Updated New
Update Update Update Update
For Help or for any questions ? please call one of the Global Support Numbers
learning
Avaya Converged Platform Release 4.0 Technical Training Delta 21210W 1 Hour WBT
Administering for Avaya Cloud Unified Communications
20730W 1 Hours WBT
Self-Administering for Avaya Cloud Unified Communications
20740W 1 Hours WBT
Avaya Team Engagement Solutions APDS On Line Test
3171T 1.5 Hours WBT
Getting Started with Avaya Converged Platform Release 4.0 4200 20520W 2 Hours WBT Series
Avaya Session Border Controller for Enterprise 8.0
21098W 2 Hours WBT
Avaya Global Support Services Troubleshooting and Engagement Methodology
72220W 2 Hours WBT
Using Avaya Equinox Client on Avaya IP Office
20720W 1 Hours WBT
Using the Avaya Equinox Client (3.5)
20390W 2 Hours WBT
Administering Avaya Aura? System Manager Release 8.0
20130V 5 days vILT
Designing the Avaya Equinox? Solution
3185W 8 hours WBT
New New New Update Update
New New
New Update Update Update
Free/Complementary Training for Customers/Partners from Avaya Learning:
Name Device fundamentals - New
Fundamentals for Avaya Cloud Solutions -New Fundamentals for Avaya Contact Center Solutions -New Fundamentals for Avaya Unified CommunicationsNew Avaya Cloud Fundamentals
Avaya UC Fundamentals
Code 60050W 60011W 60031W
60021W
60010W 60020W
Format 6 Min WBT 10 min WBT 10 min WBT
10 min WBT
.15 Min WBT .15 Min WBT
Avaya Contact Center Fundamentals
60030W
.15 Min WBT
For Help or for any questions ? please call one of the Global Support Numbers
learning
Fundamentals for Avaya Cloud Solutions Fundamentals for Avaya Contact Center Solutions Fundamentals for Avaya Unified Communications Avaya Converged Platform Fundamentals Avaya Workforce Optimization Select Fundamentals Session Border Controller for Enterprise Fundamentals Avaya Aura? Call Center Elite Fundamentals Avaya Oceana? Fundamentals Avaya EquinoxTM Fundamentals Avaya Breeze? Client SDK Fundamentals Avaya Breeze TM Fundamentals
60011W 60031W 60021W 20610W 25160W
26160W
24160W 21160W 2216W 2316W 2016W
10 min WBT 10 min WBT 10 min WBT 0.5 Hour WBT .5 Hour WBT
.5 Hour WBT
.5 Hour WBT .5 Hour WBT 0.5 Hour WBT 1 Hour WBT 1.5 Hour WBT
For Help or for any questions ? please call one of the Global Support Numbers
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