How to log into ako without a cac

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How to log into ako without a cac

All Army AKO users who have a CAC must now be migrated to this DISA Corporate Email means you will no longer be able to access your AKO webmail. EEmail requires 100% CAC usage of . Please see this page for EEmail support. If you are getting ready to retire, please see the 'retirement' page. I want to make sure you understand that you will no

longer have access to your Corporate Email and AKO. The requirement for AKO to go 100% CAC is NOT their choice. They were mandated by the CIO-G6 (Chief Information Officer - G6) office based on JTF-CNO CTO 07-015 (CAC Required), Implementation of Public Key Infrastructure (PKI) (specifically Task 10). If you receive a message that AKO is not

trusted, you need to update your DoD Certificate Are you having trouble accessing AKO now that Microsoft has pushed Internet Explorer 11 as an important update? Go through this guide again. I am the content provider for the AKO CAC Reference Center and answer emails for AKO. Your CAC registration process with AKO was removed on May 1, 2011.

It also means dual CAC holders can use the issued CAC. Read more about it here. Question 1: Why can't I sign in to AKO with my CAC? Question 2: When I log into AKO with my CAC, I see my old CAC certificate (or more certificates than just my own certificate) to choose from. How do I delete the old Certificate? Answer 2: Open Internet Explorer, Select

Tools, Internet Options, Content (tab), Certificate (button). Select all the Certificates you don't want, and then select the Delete button (). Question 3: When trying to get into AKO; browser close (crash); receiving message 500 - Internal Server Error; return you to the home screen; or just doesn't seem to work. Question 4: How do I change my AKO password?

Here's How: Sign in to AKO with your CAC. Click: My Account, Account Settings, Change Password. The rest should be clear. AKO does have a self-help video located here. You must install adobe flash player, and use Internet Explorer to view. NOTE I have to download it, open IE, go to Files, open it, navigate to my download location and choose .swf file.

Then start playing in my web browser. NOTE: Please note... Sometimes when you type your new password, it will 'look' like you didn't do it right, because it will go back to the same page. Please scroll to the top of the page where you will see one line of text that will be green for successful changes or red tells you the reason why the text did not change.

Question 5: Can I use Outlook to check my AKO email? Answer 5: The ability to check AKO via IMAP no longer exists with DoD Enterprise Email @Mail.mil email. Question 6: Can I decide how my friendly Name appears in AKO? Examples of friendly names are: Danberry, Michael J CW3 MIL USARC. Answer 6: If you are a dual account holder (i.e. you are a

civilian and Reservist) you can choose which friendly name is displayed in your AKO Log in to your AKO/DKO account. Click on the 'My Account' tab. Click 'Email Preferences'. Click 'E-mail Options'. Put a check mark in the box labeled Reset display name to: [your display name is here]. Click 'Submit' Select your display name. Click 'Submit' Question 7:

There is a problem with this website's security certificate. Your options are listed as Click here to close this webpage or Continue to this website where it states it is not recommended. Answer 7: The latest DoD certificate is required, download and install here Question 8: I received the message: 403 Forbidden Access - You do not have Permission to Access

this resource. Answer 8.1: Open: from this link. There may be a problem with the shortcuts in your favorites. Just add an AKO to your favorites instead of the existing one. I also right-clicked and selected the property to delete all foreign things after us.army.mil then save. It helps speed up the load of your favorites. Answer 8.2: Follow this PDF to fix the

settings in Your Internet Explorer Answer 8.2: This can also be caused by your Antivirus/ Security Software. First try disabling it before going to AKO. You can also delete it then restart your computer and see if it works afterwards. It has become a cure for some McAfee and Kaspersky users. Answer 8.2: ActivClient does not always recognize the CAC if you

enter it after you open Internet Explorer. Solution: Close all Internet Explorer windows, remove your CAC from the reader, insert it back into the reader, now open Internet Explorer. Question 9: Receive a message: You don't sign in with your CAC when you actually sign in with your CAC while using Firefox. Answer 9: Use Internet Explorer when using your

CAC with anything related to AKO (and most DoD sites). Answer 9.1: Look at #16 below Answer 9.2: Follow this PDF to fix the settings in your Internet Explorer Answer 9.3: If you insist on using Firefox, see the Firefox page for the necessary configuration. Question 10: I have 2 CAC (1 military & 1 civilian or contractor), Can I only use it in AKO? Answer

10: No, on: May 1, 2011 you do not need to register your CAC again manually, so, both will work on AKO. Read more Question 11: I set up my AKO logon only for CAC. I don't want to be like this anymore, how can I change it back? Answer 11: To delete the CAC-Only login, you must be able to access your account with your CAC. Follow these instructions:

Log in to your AKO/DKO account with your CAC. Click on the 'My Account' tab. Click 'Account Settings'. Click 'Change Password'. Enter the new password after the on-screen instructions to the New Password and Confirm New Password fields. Click Remove Login Only CAC. Question 12: How to contact the Desk Ako? (Now renamed AESD (Army

Enterprise Service Desk)) Answer 12: All contact information is located here: here: A. Commercial: 866-335-ARMY(2769), Select Option 3 for AKO b. Web form: Question 13: When signing in to AKO with your CAC, select your certificate and type your PIN kiosk page in you will immediately go to AKO. Answer 13: When a new window appears indicating

you're signed in to an AKO, make sure or does NOT exist on your trusted sites (IE 8, 9, 10, and 11), Being on a trusted site is only required when using IE 6 & 7). Here's How: Open Internet Explorer Go to Tools, Internet Options, Security (tab), Click a trusted site (green check mark), Click Sites (button) now click and/or and then select Delete, close

this window, and then click OK. Question 14: Accept Insert a card when trying to access AKO, DTS, OWA or any other CAC-enabled website when your CAC is inserted into the CAC reader and you can view it via ActivClient. Answer 14.1: Open Internet Explorer, Click Tools, Internet options, content (tab), certificate (button) and delete all listed certificates.

Delete it, then Re-insert your CAC into the reader, your certificate must be automatically reloaded. Otherwise, open ActivClient, click Tools, Advanced, and select Make Certificate available for Windows. Answer 14.2: Follow this PDF to fix the settings in your Internet Explorer Question 15: How to change my AKO username after legal name change. Answer

15: Visit this AKO Help page about changing username Question 16: I'm having trouble using my CAC in AKO with Internet Explorer (IE 8, 9, 10 or 11) Answer 16: Follow this PDF to fix the settings in your Internet Explorer Question 17: I am a contractor and my CAC expires on (select date) but my AKO account is updated before changes in the naming

convention begin. I'm not allowed to complete online documents to update my CAC without an email address with a CTR in it, but I don't have one and won't automatically get it until my AKO account is renewed again early next year. Please! Answer 17: Any contractor who has a CAC update prior to an AKO renewal should contact the Army Enterprise

Service Desk (AESD) at: 866-335-ARMY(2769), Select Option 3 Provide your SSN and the answer to your security question, the Help Desk will be instructed to change the AKO address. Question 18: Wrong email address in my CAC, How do I fix it? Answer 18.1: Visit this website: select Change Certificate Record: You must log in to the site with your CAC.

Major Air Force visual measures send this: When I tried to access the CAC User Maintenance Portal on a Windows 7 computer, Java failed; however, when I try the same thing on a Windows 7 computer at work (domain.mil), Java still failed but I got a popup dialog telling me that I should use the 64-bit version of IE and Java. When I start a browser session

with 64-bit IE, I am to get to the User Maintenance Portal is fine. Answer 18.2: You can also visit the KTP office Question 19: Receive the following message when attempting to log in to AKO with your CAC: HTTP Status 400 - Invalid path /authentication requested -------------------------------------------------------------------------------- invalid Path status report

message type / authentication requested description Request sent by client in s incorrect language (Invalid path / authenticate requested). Answer 19: Internet Explorer users: 1. Verify that you have the latest DoD certificate installed 2. Follow the guidelines in this PDF to make sure your browser is configured correctly. 3. Open: Tools, Internet Options,

Advanced (tabs) and click: Restore advanced settings (button) 4. If you use Favorites to access AKO, try from this direct link: If this works, it means your AKO link in your favorites is too old. Once successful, add this new one to your Favorites. Answer 19a: Firefox users: 1. Upgrade to the latest version of Firefox 2. If you use Bookmarks to access AKO, try

from this direct link: If this works, it means that your AKO link in your Bookmarks is too old. Once successful, add this new one to your Bookmarks. Question 20: I accept: AKO is temporarily unavailable. We hope to get back online shortly when trying to get into AKO. Answer 20: You use the link in your Favorites to access AKO, try from this direct link: If this

works, it means your AKO link in your favorites is too old. Once successful, add a new one to your Favorites. Answer 20a: You may have checked the TCP/IPv6 box. Here's how in Windows to uncheck the TCP/IPv6 box. 1. Right click on your Wireless/Ethernet connection (down on your clock) 2. Select Open Network and Sharing Center, or Open Network

& Internet settings 3. Click Change Adapter Settings, or Change adapter 4 options. Right-click on your active Internet connection (example: Wi-Fi or Local Area Connection), select 5 Properties. Under This connection uses the following items: scroll down and click Internet Protocol Version 6 (TCP/IPv6), and then CLEAR THE BOX. Here's How on

Mac to uncheck the TCP/IPv6 box. 1. Click the Apple icon -> System Preferences..., Network. 2. Select the network connection service you want to use (usually Wi-Fi or Ethernet, unless you name it something else) in the list, then click Advanced (button). 3. Click TCP/IP (tab), change the IPv6 Configuration drop-down list to Link-local only, click OK to exit,

then Apply Question 21: I can't remember my password, how do I reset it? Answer 21: enter your AKO user ID, you will be given several options reset your password. Password. Password.

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