Have you used FDM before? Common Access Card (CAC) 3 or Do you have an ...

What is covered?

Have you used FDM before?

Did you try logging in with your

Common Access Card (CAC) 3 or

more times?

Do you have an Army account?

Is your CAC registered in AKO?

Log on help

Army Users Only: Register Your

CAC with AKO

Are your certificates up to date on

your PC?

Do you also have an active/unexpired Army AKO Account?

This document suggests some

troubleshooting tips that should identify and solve your login problem.

Do

the

FDM

you wish to view

login self-help topics?

If you do not know your CAC PIN or if you have locked out your CAC PIN, contact the central

processing/badge office or Local Registration Authority (LRA) to reset your CAC PIN.

Have

you used

FDM

before?

No, I

have never used

FDM

before.

You must be registered as an FDM user in order to access FDM. Contact your

Agency POC or your local legal advisor to see if you have been added to the system.

Did you try logging in with your

Common Access Card (CAC) 3 or more times?

Yes, I

clicked the

Login

button

3

or more times.

After 3 unsuccessful tries within 30 minutes, you have locked your CAC access to FDM.

You must wait at least 30 minutes before trying access FDM again. Be sure to close all

open browser windows. When ready, open a new browser window.

1. Click Tools | Internet Options |Content.

2. Click Clear SSL State and then click OK.

3. Go to the FDM site and try to log in again.

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download