Have you used FDM before? Common Access Card (CAC) 3 or Do you have an ...
What is covered?
Have you used FDM before?
Did you try logging in with your
Common Access Card (CAC) 3 or
more times?
Do you have an Army account?
Is your CAC registered in AKO?
Log on help
Army Users Only: Register Your
CAC with AKO
Are your certificates up to date on
your PC?
Do you also have an active/unexpired Army AKO Account?
This document suggests some
troubleshooting tips that should identify and solve your login problem.
Do
the
FDM
you wish to view
login self-help topics?
If you do not know your CAC PIN or if you have locked out your CAC PIN, contact the central
processing/badge office or Local Registration Authority (LRA) to reset your CAC PIN.
Have
you used
FDM
before?
No, I
have never used
FDM
before.
You must be registered as an FDM user in order to access FDM. Contact your
Agency POC or your local legal advisor to see if you have been added to the system.
Did you try logging in with your
Common Access Card (CAC) 3 or more times?
Yes, I
clicked the
Login
button
3
or more times.
After 3 unsuccessful tries within 30 minutes, you have locked your CAC access to FDM.
You must wait at least 30 minutes before trying access FDM again. Be sure to close all
open browser windows. When ready, open a new browser window.
1. Click Tools | Internet Options |Content.
2. Click Clear SSL State and then click OK.
3. Go to the FDM site and try to log in again.
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