Personal Web Space Basics - University of Baltimore



Information/Internet Literacy ProjectPart 1 – Information Systems FailureThe technology that I found that is an example of an information systems failure is Minnesota HealthMatch. This project was developed by Minnesota’s Department of Human Services. HealthMatch was created to be an automated system which purposed to “match Minnesota residents with appropriate state-run health programs, based on eligibility” (Krigsman). According to author Michael Krigsman, this project failed due to a combination of poor technology that was mixed in with bad judgment and communication. An analysis was done by the Audit Commission who saw many problems with the system including: income determination errors, the Department of Human Services’ income estimates did not match the actual income, misreported insurance information, and oversight weaknesses (Minnesota Legislative Audit Commission). A report from the Minnesota Public Radio stated:Programming had been scrapped that had been outsourced to India due to errorsA Medicaid rules expert dropped outThere was numerous cycling in and out of personnelEligibility rules were manipulated by LegislatureThe department lagged to develop system requirements and made multiple changes which required completely redoing already completed computer codesIt was also reported that over $41 million dollars was spent on HealthMatch including $7.25 million paid out to the software developer for a lawsuit over unpaid invoices. Basically this technology failed for a number of reasons, most of which was technical.To find this example, I did many searches through Google and Google Scholar. I noticed that by adding “and” to my search resulted in articles that contained information that just contained a few of the words I included in my search. I finally had success by typing in “information technology project failures”. I then used Google Advanced Search in order to narrow the results most importantly by date in order to find something that was published within the past year.The information for this article came from a blog whose author is Michael Krigsman. When I looked him up, I found that he is the CEO for Asuret Inc. He appears to be a well-respected man who is well known for his blogs for ZDnet regarding IT management and enterprise. ZDnet appears to be a site that gives information and reviews of different types of IT technology. The author is very objective throughout his article, and focuses mainly on facts stated by reputable state sources. All facts and statistics were able to be clicked on and were linked to the site of the source where they came from. I feel personally that the quality of the blog is high. It’s well written and gives a lot of knowledgeable information in an easy to understand format. This blog is very current, and it was published in March of 2011; therefore, all facts are rather up to date. I also felt this blog was very relevant to the topic I was asked to discuss in this project.Part 2 – IT-based Innovation SuccessThe IT-based innovation that I found to be a success is software called LogMeIn. I had never heard of this software before, but I saw a commercial recently about it and decided to look more into it. I found all of the feedback to be really positive regarding the products. According to Wikipedia, LogMeIn is “a public company that provides software as a service-based remote connectivity, collaboration, and support solutions to businesses and consumers… An SSL certificate is created for each remote desktop and is used to cryptographically secure communications between the remote desktop and the accessing computer.” Basically this software gives you the ability to access the information you have on one computer from another remote computer by simply logging in. Commercials are even now showing LogMeIn “apps” for your iPAD and other tablet device. This software has been successful by bringing greater accessibility to your information. I believe it provides the user with definite advantages. A company no longer has to require its employees to put in long hours at a desk in a local location. They are now able to perform their work anywhere; giving the company the ability to have their employees travel and expand their business to people who weren’t able to be reached before. Also, looking from a woman’s perspective, a woman on maternity leave would still have access to her files she has in the office, and she may still be able to put in some hours of work while she is out. This makes both the company and the mother happy.Part 3 – Learning from Past MistakesI believe the IT industry, for the majority of the time, learns from its mistakes. I feel this way because I’ve noticed that when new forms of IT have been released to the public, usually when problems arise there is a new version that comes out which claims to have taken care of any mistakes made. Companies are always in competition to be the best, and in order to be the best they realize the faults in their product, make improvements, and come back with something better.Works ReferencedKrigsman, Michael. “Minnesota HealthMatch: A perfect storm for IT failure.” IT Project Failures. ZDNet, 21 Mar 2011. Web. 10 May 2011. < - search for LogMeIn - A: Grading CriteriaRequirementsMaximum PointsYour PointsPART 1 a..3 b7 c.3 d.5PART 2a.3b.7PART 32TOTAL30 ................
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