Standards for general practices

Standards for

general practices

5th edition

Standards for general practices, 5th edition

Disclaimer

The information set out in this publication is current at the date of first publication and is intended for use as

a guide of a general nature only and may or may not be relevant to particular patients or circumstances. Nor

is this publication exhaustive of the subject matter. Persons implementing any recommendations contained

in this publication must exercise their own independent skill or judgement or seek appropriate professional

advice relevant to their own particular circumstances when so doing. Compliance with any recommendations

cannot of itself guarantee discharge of the duty of care owed to patients and others coming into contact with

the health professional and the premises from which the health professional operates.

Accordingly, The Royal Australian College of General Practitioners Ltd (RACGP) and its employees and

agents shall have no liability (including without limitation liability by reason of negligence) to any users of the

information contained in this publication for any loss or damage (consequential or otherwise), cost or expense

incurred or arising by reason of any person using or relying on the information contained in this publication

and whether caused by reason of any error, negligent act, omission or misrepresentation in the information.

Recommended citation

The Royal Australian College of General Practitioners. Standards for general practices. 5th edn.

East Melbourne, Vic: RACGP, 2020.

The Royal Australian College of General Practitioners Ltd

100 Wellington Parade

East Melbourne, Victoria 3002

Tel 03 8699 0414

Fax 03 8699 0400

.au

ABN: 34 000 223 807

ISBN: 978-0-86906-470-2 (web)

ISBN: 978-0-86906-473-3 (print)

Published July 2017; updated December 2018, November 2019, March 2020, July 2020, April 2021,

May 2021, November 2021, January 2022, February 2022, February 2023

? The Royal Australian College of General Practitioners 2020

This resource is provided under licence by the RACGP. Full terms are available at .au/

usage/licence. In summary, you must not edit or adapt it or use it for any commercial purposes. You must

acknowledge the RACGP as the owner.

We acknowledge the Traditional Custodians of the lands and seas on which we work and live, and pay our

respects to Elders, past, present and future.

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Standards for

general practices

5th edition

Standards for general practices

5th edition

Contents

Introduction to the Standards for general practices (5th edition)

1

Development of this edition

1

Changes from the previous edition

1

Revised structure

1

Numbering of Criteria and Indicators

2

Indicators that focus on outcomes and patients

3

Fewer Indicators

3

Restructured explanatory notes

3

Use of ¡®could¡¯ and ¡®must¡¯

3

Plain English

3

Reduced citation of federal, state or territory legislation

4

Evidence-based standards

4

Accreditation

4

Practices that can be accredited

4

Voluntary accreditation

4

The accreditation cycle

5

The assessment process

5

Requirements for accreditation agencies and surveyors

6

and aspirational Indicators

7

Mandatory

Demonstrating compliance

7

The Resource guide

7

Core module

9

Core Standard 1

10

Criterion C1.1 ¨C Information about your practice

11

Criterion C1.2 ¨C Communications

13

Criterion C1.3 ¨C Informed patient decisions

16

Criterion C1.4 ¨C Interpreter and other communication services

19

Criterion C1.5 ¨C Costs associated with care initiated by the practice

22

Core Standard 2

24

Criterion C2.1 ¨C Respectful and culturally appropriate care

25

Criterion C2.2 ¨C Presence of a third party during a consultation

30

Criterion C2.3 ¨C Accessibility of services

32

iii

Standards for general practices

5th edition

Core Standard 3

34

Criterion C3.1 ¨C Business operation systems

35

Criterion C3.2 ¨C Accountability and responsibility

39

Criterion C3.3 ¨C Emergency response plan

43

Criterion C3.4 ¨C Practice communication and teamwork

45

Criterion C3.5 ¨C Work health and safety

47

Criterion C3.6 ¨C Research

50

Core Standard 4

53

Criterion C4.1 ¨C Health promotion and preventive care

Core Standard 5

54

56

Criterion C5.1 ¨C Diagnosis and management of health issues

57

Criterion C5.2 ¨C Clinical autonomy for practitioners

59

Criterion C5.3 ¨C Clinical handover

60

Core Standard 6

62

Criterion C6.1 ¨C Patient identification

63

Criterion C6.2 ¨C Patient health record systems

65

Criterion C6.3 ¨C Confidentiality and privacy of health and other information

67

Criterion C6.4 ¨C Information security

71

Core Standard 7

76

Criterion C7.1 ¨C Content of patient health records

Core Standard 8

77

83

Criterion C8.1 ¨C Education and training of non-clinical staff

84

References

86

Quality improvement module

87

QI Standard 1

88

Criterion QI1.1 ¨C Quality improvement activities

89

Criterion QI1.2 ¨C Patient feedback

92

Criterion QI1.3 ¨C Improving clinical care

95

QI Standard 2

98

Criterion QI2.1 ¨C Health summaries

99

Criterion QI2.2 ¨C Safe and quality use of medicines

iv

101

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