KIVON RILEY

M?NKHBAT KHAN

Medical Office Receptionist

mkhan@

(123) 456-7890

LinkedIn

San Francisco, CA

WORK EXPERIENCE

Medical Office Receptionist

Kaiser Permanente

2016 - current

San Francisco, CA

Coordinated patient appointments through phone calls, ensuring 100% HIPAA compliance

Verified insurance eligibility with patients and insurance companies with 97% accuracy

Organized patient charts for 18 physicians, alerting and informing patients of reschedules, cancellations, and lastminute appointments

Prepared patient rooms, took vitals, and conducted weight checks, updating patient forms for doctor review

Medical Office Receptionist

Premise Health

2013 - 2016

San Francisco, CA

Operated and repaired office equipment, including scanners, fax machines, and printers, increasing office efficiency by 36%

Communicated with 25+ patients, pharmacies, and insurance companies daily over the phone

Reorganized office inventory and purchased items in bulk, reducing overhead costs by $470

Maintained a clean and welcoming lobby and workspace, increasing employee and patient satisfaction by 19%

EDUCATION

High school diploma Gateway High School

2004 - 2008 San Francisco, CA

SKILLS

Verbal Communication Written Communication Data Entry Empathy Teamwork Multi-tasking Health Insurance Time Management

Retail Associate

Target

2008 - 2013

San Francisco, CA

Upsold clothing and accessories for additional purchase, boosting sales by 14%

Guided customers in setting up wedding registries, rewards memberships, and store credit cards

Identified inventory discrepancies against invoices, reducing overhead costs by 8%

Organized salesfloor merchandise into creative displays, increasing customer satisfaction by 14% and sales revenue by 28%

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