Global Payroll Services Portal User Guide

Global Payroll Services Portal User Guide

The Global Payroll Services Portal can be used to raise new payroll related enquiries / requests and to track the status of these once raised. This user guide has been produced to help users navigate the Global Payroll Services Portal. This document contains instructions as well as some tips to improve the experience and understanding of the Portal. Content:

1. Global Payroll Services Portal Homepage 2. Raising a New Case 3. Supporting Documentation 4. Updates on Status of Existing Cases 5. Providing Additional Information for an Existing Case 6. Delegating and Reverting Individual Tickets to/from others 7. Delegating and Reverting All Tickets to/from others 8. Further Information and Support

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1. Global Payroll Services Portal Homepage To begin, access the Global Payroll Services Portal via the following URL: You will arrive at the Global Payroll Services Portal homepage. This page describes the features available on the Portal as well as guidance on where to go for further information.

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2. Raising a New Case To raise a new payroll related enquiry / request click on the Cases tab then select the New Case button.

This will take you to the new case entry form, where you can enter the details of your enquiry / request.

It is important to provide sufficient detail of your enquiry / request in the new case entry form, this will help Global Payroll Services to process your case.

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3. Supporting Documentation If you have any documentation to support your enquiry / request, you can provide this as an attachment to the case. This can help to give further details of your enquiry / request to Global Payroll Services, without having to re-type lengthy descriptions in the new case form. You can upload multiple documents from your computer, either as individual attachments or create a zip file to share multiple documents together as a single attachment.

If you are having issues to access your payslip or Payroll Provider self-service portal site, please login into the Global Payroll Service Portal and create a new case for payroll team to answer. If you are unable to submit the case or experience technical issues with the Global Payroll Services portal itself, please contact the CCRM Support Team via email: ccrmsupp@

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