COMMUNICATION What Great Listeners Actually Do
COMMUNICATION What Great Listeners Actually Do by Jack Zenger and Joseph Folkman JULY 14, 2016 LAURA SCHNEIDER FOR HBR Chances are you think you’re a good listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. In our experience, most people think good listening comes down ... ................
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