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Motivation in the Workplace:

Inspiring Your Employees

Lydia Banks

H OW-TO BOOKS H OW-TO

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Motivation in the Workplace:

Inspiring Your Employees

Lydia Banks

Coastal Training Technologies Corp.

500 Studio Drive Virginia Beach, Virginia 23452

Motivation in the Workplace:

Inspiring Your Employees

Lydia Banks

Copyright 1997 by Coastal Training Technologies Corp.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

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This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that neither the author nor the publisher is engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Credits: Coastal Training Technologies Corp.:

Managing Editor: Designer: Cover Design and Illustration:

Arthur Bauer Todd McDonald Karen Massetti Miller Gayle O'Brien Kevin Zdenek

Published by Coastal Training Technologies Corp. 500 Studio Drive Virginia Beach, VA 23452

Library of Congress Card Number 97-070993 Banks, Lydia Motivation in the Workplace: Inspiring Your Employees

Printed in the United States of America ISBN 1-884926-46-0

Introduction

Inspiring employee motivation requires much more than the old-fashioned carrotand-stick approach. Today's manager needs to understand the reasons why employees work and offer the rewards they hope to receive.

This book will introduce you to the many factors that affect employee motivation. As you read, you'll discover: What employees expect from work (it's more than just money) How a manager's vision and values inspire employees Effective ways to reward your employees The importance of creating a supportive workplace The role open communication plays in maintaining motivation How to deal with unmotivated employees

By the time you're done, you'll be ready to inspire your employees in dozens of ways and create a work environment that will support their desire to achieve.

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 Table of Contents

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Chapter One

What Is Motivation?

6

Motivation in Today's Workplace

8

Encouraging the Desire to Succeed

12

Summary

13

Self-Check: Chapter 1 Review

14

Chapter Two

Why Do We Work?

16

What Are Our Needs?

17

Meeting Needs Through Income

19

Meeting Needs Through Work Environment

19

Other Work-Based Needs

22

How Much Power Does Money Have?

24

Your Role as a Leader

26

Summary

27

Self-Check: Chapter 2 Review

29

Chapter Three

Establishing Your Vision

30

Focus Your Vision

31

Set Strategic Imperatives

33

Measure Employee Progress

38

Managing for Continuous Improvement

40

Base Leadership in Values

43

Maintain Your Vision

44

Summary

45

Self-Check: Chapter 3 Review

47

Chapter Four

Rewarding Your Employees

48

Inspiring Motivation Through Rewards

48

Choose Rewards Carefully

50

Use Monetary Rewards and Recognition Effectively

59

Don't Let Rewards Backfire

64

Reward Good Performance

65

Summary

66

Self-Check: Chapter 4 Review

68

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