ENCOMPASS USER GUIDE - Informative Research

ENCOMPASS USER GUIDE



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Table of Contents

Credit Services............................................................................................................................................... 5 Adding Service Providers .......................................................................................................................... 5 Opening the Credit Report Interface ........................................................................................................ 6 Credit Report Services Overview .............................................................................................................. 6 Pre-Qualification, Origination and Closing Tab Overview .................................................................... 6 Monitoring Tab Overview ..................................................................................................................... 9 Reports Tab Overview......................................................................................................................... 10 Support Tab Overview ........................................................................................................................ 11 Pre-Qualification Tab .............................................................................................................................. 12 New SoftQual Request ........................................................................................................................ 12 Retrieve Existing Report...................................................................................................................... 13 Upgrade............................................................................................................................................... 14 Origination Request ................................................................................................................................ 14 New Request ....................................................................................................................................... 14 New Request - Bypass Duplicate Check .............................................................................................. 15 Import Report / Reissue...................................................................................................................... 15 Remove Borrower/CoBorrower .......................................................................................................... 16 Swap Borrower ................................................................................................................................... 16 Order Supplements ............................................................................................................................. 17 Retrieve Supplements ......................................................................................................................... 17 Order Rescore ..................................................................................................................................... 17 Closing ..................................................................................................................................................... 18 PreClose Credit Report........................................................................................................................ 18 Ordering and Retrieving Supplements................................................................................................ 18 QuickLook and QuickLook w/Scores New Request............................................................................. 18 QuickLook and QuickLook w/Scores Retrieve Existing Report ........................................................... 18 QuickLook and QuickLook w/Scores Upgrade Report ........................................................................ 19 Monitoring Services ................................................................................................................................ 19 Activate ............................................................................................................................................... 19 Retrieve Report / Check Status ........................................................................................................... 19 Stop Monitoring .................................................................................................................................. 20

Ellie Mae? and Encompass? are registered trademarks of Ellie Mae, Inc.

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Cancel Order ....................................................................................................................................... 21 Reports ........................................................................................................................................................ 22

Billing Reports Selection ......................................................................................................................... 22 Billing Report....................................................................................................................................... 22 Loan Billing Report .............................................................................................................................. 23

Borrower Pair Instructions .......................................................................................................................... 24 Borrower Pair Repositioning ................................................................................................................... 24 Swap Borrowers .................................................................................................................................. 24 Remove Borrowers ............................................................................................................................. 25

Submitting Loans to Underwriting.............................................................................................................. 27 Fannie Mae: Desktop Underwriter ......................................................................................................... 27 Updating the Reference Number for Underwriting Purposes ............................................................ 28 Freddie Mac: Loan Prospector ................................................................................................................ 29

Automated Valuation Models (AVMs) ........................................................................................................ 32 My Providers ........................................................................................................................................... 32 Order an AVM ......................................................................................................................................... 33

Flood Certification....................................................................................................................................... 34 My Providers ........................................................................................................................................... 34 Order a Flood Certification ..................................................................................................................... 35 Flood Certification "Check Status / View Results" .................................................................................. 36

Income Tax Verifications (4506-T) .............................................................................................................. 37 My Providers ........................................................................................................................................... 37 Order an Income Tax Verification (4506-T) ............................................................................................ 38 Status of a 4506-T ................................................................................................................................... 39

Social Security Verification (SSN+ or CBSV) ................................................................................................ 40 My Providers ........................................................................................................................................... 40 Order a Social Security Verification (SSN+ or CBSV) ............................................................................... 41 Status of a Social Security Verification (SSN+ or CBSV) .......................................................................... 42

Fraud Solutions ........................................................................................................................................... 43 My Providers ........................................................................................................................................... 43 Order Fraud Solutions ............................................................................................................................. 44 PitchPoint Inc.'s "ADV120" ................................................................................................................. 44 First American's "Fraud Guard" .......................................................................................................... 45

Appendix A ? Retrieving a Trend Total Addendum..................................................................................... 46

Ellie Mae? and Encompass? are registered trademarks of Ellie Mae, Inc.

4 Appendix B - Order a CoreLogic Flood Certificate ...................................................................................... 49

My Providers ........................................................................................................................................... 49 Order a CoreLogic Flood Certification..................................................................................................... 50

Ellie Mae? and Encompass? are registered trademarks of Ellie Mae, Inc.

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Credit Services

Adding Service Providers

In this section, we review how to select Informative Research as your Credit Report service provider. First, be sure you have opened a loan within your pipeline to access the Services menu at the top of your Encompass window. Once this is completed, proceed through the following steps.

1. Select Credit Report from the Services Menu 2. In the pop-up window, go to the tab All Providers. 3. Under the "Search by Company Name" section type Informative Research. 4. Select and highlight Informative Research ? Coming Soon. 5. Click Submit to continue 6. The provider will be added to the My Providers tab for future use.

Note: If you do not see Informative Research as a provider or you don't have access to add credit providers, please contact your Encompass Administrator for assistance.

Ellie Mae? and Encompass? are registered trademarks of Ellie Mae, Inc.

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