MyLearning for ADP TotalSource and Resource

[Pages:143]MyLearning for ADP TotalSource?and Resource?

Course Catalog 2022-2023

Access to approximately 400 online and 100 instructor-led learning courses for your employees, managers, and practitioners

Table of Contents

Continuing Professional Education (CPE) Credit .............................................................................................................. 3 Formats .................................................................................................................................................................................. 3 Virtual Classroom Training (48 Courses)............................................................................................................................ 4

HR Compliance ? Virtual Classroom Training............................................................................................................................................... 4 Personal Development ? Virtual Classroom Training ................................................................................................................................ 6 Leadership Development ? Virtual Classroom Training ........................................................................................................................... 8 Health & Well-Being ? Virtual Classroom Training .................................................................................................................................11 Customer Service ? Virtual Classroom Training .......................................................................................................................................11 HRBP Led (51 Courses).......................................................................................................................................................11 HR Compliance ? HRBP Led.............................................................................................................................................................................12 Diversity, Equity and Inclusion ? HRBP Led ..............................................................................................................................................14 Personal Development ? HRBP Led..............................................................................................................................................................16 Leadership Development ? HRBP Led .........................................................................................................................................................17 Health & Well-Being? HRBP Led ..................................................................................................................................................................20 Customer Service ? HRBP Led .......................................................................................................................................................................20 Elearning (437 Courses) .....................................................................................................................................................21 HR Compliance ? Elearning..............................................................................................................................................................................21 Diversity, Equity and Inclusion ? Elearning................................................................................................................................................25 Personal Development ? Elearning...............................................................................................................................................................32 Leadership Development ? Elearning ..........................................................................................................................................................34 Technology Skills ? Elearning.........................................................................................................................................................................38 Health & Well-Being ? Elearning...................................................................................................................................................................45 Customer Service ? Elearning.........................................................................................................................................................................47 Risk & Safety ? Elearning................................................................................................................................................................................49

ADP, the ADP logo, and Always Designing for People are trademarks of ADP, Inc. All other trademarks and service marks are the property of their respective owners. Copyright ? 2022 ADP, Inc. All rights reserved.

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

Welcome to the MyLearning ADP TotalSource? Course Catalog! This learning package of 500+ courses is focused on 8 topic areas: HR Compliance, DE&I, Personal Development, Leadership Development, Technology Skills, Health & WellBeing, Customer Service and Risk & Safety. This Learning Package will help to increase employee engagement, meet the needs of the modern learner, as well as help employees develop relevant skills.

Continuing Professional Education (CPE) Credit

Virtual Classroom Training courses are all eligible for 1.5 hours of Continuing Professional Education (CPE) credit upon completion of all parts of the course. Students must be individually logged into the session, for the entirety of the session, to receive the certificate of completion and CPE credit. In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted on a 50-minute hour. ADP, Inc., Employer Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: .

Formats

Courses are available in a variety of formats which allows you the flexibility to obtain your professional development at your leisure. Below are descriptions of each format to help you understand what courses are available in what formats. Due to the popularity of the subject matter, there are several courses that are offered in various formats to meet all types of learners. All of our courses can be found on our Learning Management System (LMS), myLearning@ADP, which is accessed single sign on via My TotalSource, My ADP Resource or ADP Workforce Now.

1. Virtual Classroom Training These courses are engaging, interactive, and live instructor led via WebEx. All employee levels are offered at various times throughout each month and the rotating schedule is published on a quarterly basis. Participants should expect to be fully involved for the duration of each session. Schedules can be obtained by contacting your ADP HR Business Partner (HRBP) or logging into myLearning@ADP.

2. HR Business Partner (HRBP) Hosted sessions These onsite or virtual sessions can be scheduled with your HRBP for a date and time that meets your schedules. They vary in length depending on subject matter; typically, most topics are facilitated in 1.5 -8-hour sessions. Schedule an appointment with your HRBP to further discuss these options.

3. Elearning These sessions are self-paced e-learning launched from myLearning@ADP. Online courses are offered at no charge. The duration of each session varies by topic. More details may be found in myLearning@ADP

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

Virtual Classroom Training (48 Courses)

HR Compliance ? Virtual Classroom Training

Focus areas: Sexual Harassment Prevention, Bystander Intervention, Business Ethics, Progressive Discipline, Recruitment, Turnover and Retention, Succession Planning, Terminations, FMLA, ADA, Human Trafficking, Equal Employment, SOX Compliance

Note: The Sexual Harassment Prevention provider offers courses in both English and Spanish. The Bystander Intervention course meets Chicago's 2022 sexual harassment ordinance.

HR Compliance ? Virtual Classroom Training

Title

Description

Bullying in the Workplace (Instructor-led)

Bullying is considered a problem of playgrounds rather than the workplace. However, a recent study found that 38 per cent of Americans have been bullied or have witnessed bullying at work. What does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and coworkers? These questions and more will be answered in this 90-minute workshop.

What makes a decision ethical? This 90-minute workshop will help you define Business Ethics for the Office (Instructor-led) your ethical framework while providing tools and techniques for addressing

ethical issues in the workplace.

Hiring for Success (Instructor-led)

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for the job. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This 90-minute workshop will offer the skills and tools to create and host effective interviews.

Human Resource Training (Instructor-led)

As workplaces streamline their operations, more managers and supervisors outside the traditional HR departments are expected to deal with human resource issues. This could include developing job descriptions, taking part in interviews, or taking responsibility for orientation and training. This 90-minute workshop will introduce these human resource concepts.

Workplace Violence (Instructor-led)

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. This 90-minute workshop introduces some of these warning signs and explores options to prevent, identify, and mitigate threats in the workplace.

Progressive Discipline (Instructor-led)

Discipline is not something any manager wants to do but it is a skill that is important to be able to perform consistently and fairly. This 80-minute course will explain the typical steps of progressive discipline and help you use it to manage employee behavior and performance. Trying to remediate the employee's behavior early in the process is emphasized.

Respect in the Workplace (Instructor-led)

Research from the Bullying Institute confirms that almost 50 per cent of Americans have experienced or witnessed workplace bullying. This includes verbal abuse, job sabotage, abuse of authority, harassment, or discrimination. This 90-minute workshop introduces some proactive standard tools for employees to combat bullying, abuse, harassment, discrimination, and incivility.

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

HR Compliance ? Virtual Classroom Training

Title

Description

Business Succession Planning (Instructor-led) Closing the Generation Gap Preventing Harassment for California Employees Preventing Harassment for California Supervisors (2 Hours)

Preventing Harassment for New York Employees Preventing Harassment for New York Supervisors (2 Hours) Preventing Harassment for US Employees Preventing Harassment for US Supervisors (2 Hours) Employment Law Overview

This webinar provides participants with an overview of the types of succession plans and reviews strategies to define comprehensive plans. This webinar discusses problems surrounding the generation gap and explores strategies and solutions for overcoming these problems. Topics include defining the generations, workplace strategies for managing the generations, and bridging the generation gap. This course was designed specifically for Employees in the State of California (CA). Participants will learn how to: Define, understand and recognize harassment, Understand the implications of harassment at their work site, Interpret the company harassment policy and expectations for employees, know who to turn to for assistance and take reasonable and responsible steps to prevent harassment claims. This course was designed specifically for Managers and Supervisors in the State of California (CA). It defines harassment, provides examples of inappropriate behaviors and then focuses on responsibility and liability for employers. Managers and Supervisors will learn about the complaint process and their role in exercising reasonable care. In this course employees will gain a greater awareness on their responsibilities from a non-managerial perspective to help promote a harassment-free workplace. Employees will learn how to: Define, understand and recognize harassment, understand the implications of harassment at their work site, interpret the company harassment policy and expectations for employees, know who to turn to for assistance and take reasonable and responsible steps to prevent harassment claims. This course has been updated to meet the requirement for Senate Bill S6577. In this course Managers will gain a greater awareness on their responsibilities to prevent, recognize and resolve instances of suspected harassment at work. This course has been updated to meet the requirement of Senate Bill S6577 for NY and NYC. Participants will learn how to: Define, understand and recognize harassment, Understand the implications of harassment at their work site, Interpret the company harassment policy and expectations for employees, know who to turn to for assistance and take reasonable and responsible steps to prevent harassment claims. This course is designed specifically for managers in the workplace. It defines harassment, provides examples of inappropriate behaviors and then focuses on responsibility and liability for employers. Managers will learn about a complaint process and their role in exercising reasonable care. This course is designed to highlight areas of employment law that commonly cause confusion for managers. Participants will be provided an overview of several employment laws and the opportunity to look at when and how these laws may be implicated.

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

HR Compliance ? Virtual Classroom Training

Title

Description

myLearning Overview: Basic Navigation New Hire Orientation Workplace Harassment Terminating Employment Relationships

The purpose of this overview is to provide you with the tools to develop and manage your company's learning activities using ADP Workforce Now Comprehensive Learning, myLearning. You will understand the types of training available in myLearning and you will also learn how to search and register for training. This webinar provides managers and human resource professionals with the tools and best practices to help assimilate new hires into the workplace. This webinar introduces participants to regulatory guidelines and rulings designed to prevent workplace harassment. Topics include an introduction to workplace harassment, federal laws and recommendations, employer liability for harassment, and internal harassment claims. This webinar prepares participants to terminate employees and address the remaining staff. Regulatory considerations are included. Topics include an introduction to employment termination, deciding to terminate, preparing for the termination event, and managing the effect on the workplace.

Personal Development ? Virtual Classroom Training

Focus areas: Communication, Listening, Productivity, Organization, Time Management, Conflict Management, Working Remotely, Project Management

Personal Development ? Virtual Classroom Training Title Business Writing

Business Etiquette Communication Strategies (Instructor-led)

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

Description While we each use different means of written communication, for most professionals, email is the center of our written world. We use it to communicate with team members, clients, and vendors. We even use it when we have a question for a coworker in the next cube. But as much as we may take email for granted, it's still business. Done well, it's a convenient form of communication to effectively convey your message. Not done well, it leaves your audience wondering about your message ? and even about your abilities. This webinar provides managers and human resource professionals with an overview of business etiquette, tips for making a positive first impression, and methods for displaying appropriate business etiquette at business meetings and functions. Why is it difficult to talk with some people, yet so easy to talk with others? This 90-minute workshop will explore essential communication skills and the impact your skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

Personal Development ? Virtual Classroom Training Title Dealing With Difficult People (Instructor-led)

Managing Difficult Conversations (Instructor-led)

Meeting Management (Instructor-led) Time Management (Instructor-led) Resolving Conflict in the Workplace

Project Management Problem Solving (Instructor-led)

Description We will encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees? In this 90-minute workshop, you will learn how to turn difficult situations into opportunities for growth. We have so many interactions in the run of a day, it is reasonable to expect that some are going to be difficult. Whether these are conversations are in person, virtual or by phone, there are ways to help ease the tension and make these conversations go smoothly. This 80-minute workshop will introduce some tools and techniques to manage difficult conversations for the best possible result. Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. Regardless of meeting size or purpose, members want results from their time together, whether solving problems, brainstorming, or simply sharing information. This 90-minute workshop will introduce the essentials to hosting and leading meetings that make best use of the energy, commitment, and talents of its participants. Time is money and a great deal of both can get lost in disorganization. Today's workplace includes a constant stream of technology, people, and tasks that can contribute to that disorganization. This 80-minute workshop will explore how to organize, plan, and delegate to make the most of your time. This webinar discusses conflict in the workplace and provides information on the skills and knowledge required to constructively manage and resolve conflict A project is a sequence of tasks completed in a specific order with the goal of achieving a certain outcome. Projects are overseen by managers but are executed by project teams according to detailed plans, budgets, and timelines. The investment of an organization's time, labor, materials, equipment, and capital require that each detail be monitored and managed carefully to ensure that the scope of the project doesn't spiral out of control and that the project's profitability is maximized rather than jeopardized. Effective project managers demonstrate well-developed technical and interpersonal skills, attention-to-detail, business acumen, and exceptional follow-through. This webinar introduces you to methods and tools used during the problem-solving process.

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

Leadership Development ? Virtual Classroom Training

Focus areas: Introduction to Leadership, Emotional Intelligence, Giving and Receiving Feedback, Delegation, Coaching, Goal Setting, Performance Conversations and Reviews, Team Management (including Managing Remote Teams), Hiring/Onboarding

Leadership Development ? Virtual Classroom Training Title Successfully Managing Change (Instructor-led)

Coaching and Mentoring (Instructor-led)

Effective Performance Reviews (Instructor-led)

Performance Management (Instructor-led) Effective Feedback Emotional Intelligence (Instructor-led)

Description Change can be exciting and in its promise of new actions and opportunities. Change can also be unsettling. We can make change more palatable by understanding people's hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. In this 90-minute workshop, you will learn how to manage and cope with change for yourself and colleagues in your workplace. Coaching and mentoring in the workplace can bring a number of benefits including improved performance, increased productivity, better communication and enhanced working relationships. This course explores the difference between coaching and mentoring. We will look at how to coach and mentor effectively and how to create a personal development plan. Performance reviews are an essential component of employee development. Setting goals and objectives to aim for will give both supervisors and employees a focus and is one of the key aspects to meeting overall company objectives. This 90-minute course will highlight the ingredients of effective performance appraisals and enhance your skills in delivering performance appraisals that supports growth and productivity of your employees and your workplace. Inspiring someone to be their best is not an easy task but is essential to a healthy and productive workplace environment. This 80-minute workshop introduces some of the skills to manage for optimum performance and create a motivating environment that encourages people to go beyond their best. This webinar provides you with tools and guidelines for providing feedback to employees and peers. Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It is a pivotal factor in personal and professional success. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ ? their emotional intelligence. This 90-minute workshop will help you develop your own emotional intelligence as well as encourage that development in others.

MyLearning for ADP TotalSource? and Resource? - Course Catalog 2022-23

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