The Living History Program

The Living History Program?

Using Life Stories to Create the Ultimate Patient Experience

Thanks for Joining me Today

O What you will learn

O What patient-centered care is and is not O How you get it O How using life stories impacts patient

centeredness O The metrics of the patient experience with

the Living History Program O How to make it happen for you

Patient-Centered Care

O What it IS:

O "Integrated understanding of the patient's world"

O Addresses the whole person O Looks at emotional needs O Speaks to life issues

*BMJ 2001;322(7284):444 (24 February), doi:10.1136/bmj.322.7284.444

Patient-Centered Care

O What it is NOT:

O Technology O Physician-Centered O Hospital-Centered O Disease-Centered

*BMJ 2001;322(7284):444 (24 February),doi:10.1136/bmj.322.72 84.444

And this . . .

"enhances a continuing relationship between the

patient and the doctor"

*BMJ 2001;322(7284):444 (24 February), doi:10.1136/ bmj.322.7284.444

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