The Living History Program Overview



The Living History Program Overview

Presented by Sheila Brune, Founder, The Living History Program

Dial-in Number: 1-877-668-4493 Passcode: 804 430 486

Defining Patient Experience



- The Beryl Institute

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Five Keynote Speakers

April 17-19 The Fairmont Hotel Dallas, Texas

28 Breakout Sessions Focused on Five Tracks

Two Pre-Conference Workshops

Learn from leading organizations including:

Banner Health

Rush University Medical

Baptist Health

Center

Care Cancer Care Ontario

Scripps Health

Cleveland Clinic Foundation

St. David's Healthcare

Dignity Health

The Ohio State University

Georgia Health System

UCLA Health System

MD Anderson

VA Connecticut Healthcare

Presbyterian Healthcare Services Vidant Health

...and many others

The Patient Experience Pyramid Workshop ?an H-CAHPS Improvement Strategy Colleen Sweeney, Founder and Owner, Sweeney Healthcare Enterprises

Leading Your Patient Experience Strategy to the Next Level Presented by Wendy Leebov, Jill Golde and Dorothy Sisneros, Leebov Golde Group

Housekeeping

? All participant phone lines are muted. ? The presentation will run 30 minutes with about 10-15 mins. for Q&A. ? Q&A will be conducted through the chat function. Please submit questions

to the host for a facilitated Q&A after the presentation. ? Webinar materials and session recording will be available for all attendees.

(an email will notify you when available with the appropriate link) ? A post-webinar survey will be distributed following today's session.



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Today's Presentation

The Living History Program Overview

Presented by Sheila Brune, Founder, The Living History Program

Currently being used at over 40 hospitals with tremendous success in impacting patient, family and staff satisfaction, The Living History Program? is a process for engaging patients to gather and share basic life information. It enables healthcare workers to provide care to the heart and soul of the patient, positively impacting the way we care about and for patients. This presentation will describe the mechanism for interviewing patients and their families for their life stories, writing the story and then using it to make connections on a new level.

Sheila Brune



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