WORKPLACE communication

Workplace Communication

Boot Camp

1

Higher Education Language & Presentation Support (HELPS)

University of Technology, Sydney Building 1, Level 5, Room 25 15 Broadway, Ultimo NSW 2007 +61 2 9514 9733 helps@uts.edu.au helps.uts.edu.au

2 UTS: HELPS / July 2019

Contents

1. Understanding your communication strengths and identifying your brand

What is good communication ...................................................................................... 4 Making introductions and handshaking....................................................................... 7 Personal branding ....................................................................................................... 8 Networking................................................................................................................... 15 Developing strategies to build self-confidence ........................................................... 26 Creating a positive first impression ? importance of online presence, self-image and grooming............................................................................................. 28

2. Preparing for interviews

Using STAR to talk about yourself .............................................................................. 30 Describing yourself effectively..................................................................................... 33 Negotiating your salary ............................................................................................... 41 Effective body language .............................................................................................. 44

3. Communication at work

Using emails and writing effectively at work ............................................................... 47 Listening ...................................................................................................................... 61 Speaking on the telephone ......................................................................................... 64 Giving and receiving feedback .................................................................................... 67 Giving and following instructions................................................................................. 71

4. Personal and interpersonal awareness

Working with different personalities ? building rapport and trust................................ 75 Understanding gender and cultural awareness .......................................................... 78 Inclusive language....................................................................................................... 78 Emotional intelligence ................................................................................................. 83 Improving attitude, demeanour and politeness........................................................... 84 Being assertive ............................................................................................................ 85 Saying `No' .................................................................................................................. 86 Being polite and talking politics ................................................................................... 88

1 Click here to enter text.

5. Case Studies Case Studies ............................................................................................................... 95 6. References References .................................................................................................................. 99 7. Appendices Appendices................................................................................................................103

2 Click here to enter text.

Introduction Effective communication in the workplace is essential but not everybody is skilled at it, so as university students it is good to know what to expect, and how you can improve your communication so that when you are `on the job', you give your best, show motivation and enthusiasm, and communicate to the best of your ability.

3 Click here to enter text.

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download