Remedy: Clearing Out the ARF and ARV Files



Remedy: Clearing Out the ARF and ARV Files

Purpose:

These files cache the current view of a form. Clearing out these files periodically will insure that the next time a form is accessed the most current configuration of that form is presented. This is especially important during times of heavy development on a form.

Procedure:

1) Logout/Close Remedy User Tool

2) Locate the “AR System” directory the Remedy User Tool has been installed. It will probably be in one of these places:

a. C:\Program Files\AR System

b. C:\Documents and Settings\All Users\Application Data\AR System

c. C:\ProgramData\AR SYSTEM

3) Open the “AR System” directory. Then locate and open the “Home” directory.

4) There will be many files and folders

5) Delete all the folders. EXCEPT ARCmds. DO NOT delete the files – only the folders. These folders will contain ARF and ARV files.

6) Log back into Remedy User Tool.

If there are further issues in bringing the up form, contact Remedy Administration (aad@uh.edu).

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