Director of Operations - Seattle Children's Museum

Director of Operations

JOB DESCRIPTION

Title: Employee Classification: Work Schedule: Reports To:

Director of Operations Exempt, Salary Full Time Varies Executive Director

Job Purpose:

Manages all aspects of Museum Services and is on the Director's Team at The Children's Museum, Seattle

ESSENTIAL DUTIES ANS RESPONSIBILITIES:

1. 13% ESTABLISH AND DIRECTS DAY 5. 13% ESTABLISH AND IMPLEMENT

TO DAY MUSEUM SERVICES

SAFETY, SECURITY, AND

OPERATIONS PROCEDURES

EMERGENCY PROCEDURES FOR

STAFF AND VISITORS

Manage day to day operations

Establish, implement, and evaluate

of opening and closing the

SCM's safety, cleaning, and

museum

emergency policies and procedures

Resolve Customer Service

Manage Floor Manager in

questions and problems

cleaning & safety priorities

Implement Policy and

Continually monitor known

Procedures

problem areas

Track attendance and till sheet

Make recommendations to

information

Executive Director as needed for

updates and maintenance

2. 13% MANAGEMENT OF RESOURCES 6. 13% PROJECT MANAGER FOR EXHIBIT

ON THE FLOOR

UPDATES, COORDINATE

FACILITIES MAINTENANCE, AND

OPTHER EXHIBIT PROJECTS

Walk the museum Daily

Check in with staff

Assist Executive Director and

Assess exhibit updates, problem areas, current projects, and future needs

Museum Directors in exhibit updates through scheduling, researching, and organization

Organize temporary exhibit gallery

Continually monitor known

problem areas

Communicate facilities needs to

Facilities Manager and Seattle

Center

3. 10% MANAGE MUSEUM RETAIL STORE OPERATIONS

7. 14%

Manage inventory that aligns with mission and events

Manage ordering process, pricing, and inventory

Coordinate product display in Retail Shop

Explore and recommend new ideas to enhance the retail shop

PERFORM HR DUTIES

Build and maintain the schedule

Daily time keeping of Staff

Process Payroll and Payroll upkeep.

Assist in hiring process and paperwork as needed

4. 18% SUPERVISE, TRAIN,

8. 9% BE AN ACTIVE MEMBER OF THE

EVALUATE, AND AFFIRM

DIRECTORS TEAM

MUSEUM SERVICES STAFF

Recruit, hire, and schedule

Meet weekly with Executive

Museum Services Staff

Director and Director's Team

Coach and train staff in quality

Stay up to date on SCM's goals,

Customer Service standards

vision, and updates

Meet with Floor Managers

Explore new opportunities of

weekly

value to SCM

Establish, implement, and

Assist with Special Events

evaluate employee recognition

Perform other duties as assigned

program

Equip staff to resolve customer

service problems

JOB QUALIFICATIONS

EDUCATION: B.A. or Masters Degree

EXPERIENCE:

Three or more years of experience in a non-profit organization or education system; Teaching, training, and mentoring; Volunteer programs; Working with children ages 010 and their families; Working at an organization that provides services to at-risk families; and Customer Service and/or retail.

SKILLS AND ABILITIES: Communication, organization, and computer skills; Leadership and mentoring; Conflict resolution; Self-starter; lift minimum of 20 lbs.; CPR & First Aid Certified; Flexible; Team Player; Self-regulating with projects; and Sense of Humor.

Please sign below stating you have read and understand the above job description.

Employee's Signature

Date

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