Director of Operations

[Pages:2]Job Location: 505 Deaderick Street, Nashville TN 37243

Director of Operations (Quality Improvement and Strategic Solutions Division (QISS))

The Department of Human Services' (TDHS) mission is to build strong families by connecting Tennesseans to employment, education and support services. Our vision is to revolutionize the customer experience through innovation and a seamless network of services.

This position will serve as Director of Operations for the Quality Improvement and Strategic Solutions Division and is responsible for making recommendations and governing the department's data strategies, continuous quality improvement, policy process, and quality management efforts in order to drive business decisions and success.

This position will lead, motivate and manage QISS teams that include the Data Strategies Unit (DSU), Continuous Quality Improvement Unit (CQI), and the Quality Management Units (QM). CQI is responsible for Department-wide continuous improvement; LEAN initiatives; Tennessee Center for the Performance of Excellent (TNCPE) ? Baldrige Framework; and standardizing the Department policy process. The DSU is responsible for data validation and assurance, single-source of truth for Department data, data analysis and exploration, predictive analytics, making conclusions, findings, and recommendations related to data-driven decision making and conducting data presentation. The Quality Management Unit is responsible for reviewing a statistical sample of various DHS services to determine if households are eligible and receiving correct benefits. Review results are interpreted and provide a statistical base of data for determining the State's accuracy and error rate.

Position Responsibilities:

1. Lead and Oversee Teams: Develop short and long term goals while assigning and prioritizing work product and ensuring quality of work. Establish, lead and motivate data owners and data stewards, policy teams and continuous quality improvement teams and champions. Motivate and inspire innovation team members.

2. Establish Policies and Standards: Establishes policies, standards, organization, and enforcement of DHS related business objectives. Establish enterprise standards (e.g. developing a common set of standards for naming, abbreviations, and acronyms.)

3. Data Governance: Establish and participate in the DHS data committees, workgroup or meetings. Organize and implement policies, procedures, structures, roles, and responsibilities that outline and enforce rules of engagement, decision rights, and effective management of information assets. Leverage a range of tools to implement how DHS captures, integrates, and share electronic information. Recommend an enterprise-wide data retention policy.

DHS value Proposition: High Performance? Collaboration? Continuous Improvement? A Shared Vision? Customer-Centered Solutions

4. Maximize Quality and Continuous Improvements: Determine the department's current data quality and maturity levels and recommend and oversee improvements. Recommend and implement continuous quality improvement methodologies, processes and practices throughout DHS. Assist with providing consistent, clean, and integrated data to make more informed decisions. Define quality metrics, targets and controls.

4. Establish Business Performance Metrics: Build business performance visuals and provide timely information and insights that enable employees to improve decisions, optimize processes and plans, and work proactively. Recommend improvements and implement the department's data and quality management strategy. Coordinate and conducts presentations.

Position Requirements:

Bachelor's degree in statistics, applied statistics, business administration, or public policy, or related field required.

Master's degree in Business, Economics, Finance, Management, or Public Administration or related field is preferred.

Minimum of two years of experience developing research methodology and/or directing statistical research. Minimum of five (5) years of relevant experience required. Minimum of two (2) years of supervisory experience

required. Demonstrated ability to make continuous improvement required.

Competencies:

Business Acumen Decision Quality Innovation Management Strategic Agility Presentation Skills Building Effective Teams

Information regarding State of Tennessee benefits:

How to Apply: Please submit resume and cover letter outlining your related experience to talent.management.dhs@ By July 19, 2019. All email submissions must include in the subject line: QISS Director of Operations Target Salary: $95,000 - 105, 000. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.

Applicants may be subject to background check.

Any position could ultimately be designated as work from home, mobile work or free address (i.e. Employees work in office and can choose from various space options based on need for a given day such as private meeting rooms, conference rooms, collaborative spaces and enclaves for individual work assignments.)

Pursuant to the state of Tennessee's policy of non-discrimination, The Tennessee Department of Human Services does not discriminate based on race, sex, color, creed, pregnancy, national or ethnic origin, age, disability or military services--in the admission or access to, or treatment or employment in its programs, services or activities.

DHS value Proposition: High Performance? Collaboration? Continuous Improvement? A Shared Vision? Customer-Centered Solutions

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