Commonwealth of Pennsylvania Statewide NG911 GIS Strategic Plan ... - PEMA

Commonwealth of Pennsylvania Statewide NG911 GIS Strategic Plan

March 2019

EXECUTIVE SUMMARY .......................................................................................................................... 3 Background and Purpose .......................................................................................................................... 3 NG911 and GIS in Pennsylvania .............................................................................................................. 3 GIS Goals and Priorities in Support of NG911......................................................................................... 4 Actions Needed to Implement the Plan..................................................................................................... 4

1. Introduction........................................................................................................................................... 5 2. NG911 and GIS Overview .................................................................................................................... 5

2.1 What is NG911?............................................................................................................................ 6 2.2 How a NG911 System Works for 911 Call Delivery.................................................................... 6 2.3 GIS Components of Pennsylvania's NG911 System .................................................................... 7 2.4 Implementation of NG911 in Pennsylvania .................................................................................. 8 2.5 Funding NG911 ............................................................................................................................ 9 3. Pennsylvania NG911 GIS Framework ? Goals and Priorities ............................................................ 11 3.1 Formalize Pennsylvania NG911 GIS Requirements:.................................................................. 11 3.2 Pennsylvania GIS Stakeholder Education, Outreach, and Training............................................ 12 3.3 Complete County GIS Data Assessment .................................................................................... 13 3.4 Complete Statewide Orthoimagery Data Collection................................................................... 13 3.5 Develop Common GIS Processes to Support NG911 Call Delivery .......................................... 14 3.6 Develop statewide PSAP boundary, provisioning boundary, and ESB layers............................ 16 3.7 Pennsylvania GIS Stakeholder Collaboration ............................................................................. 17 3.8 Continued prioritization of 911 funds to support NG911 GIS efforts ........................................ 18 3.9 GIS personnel in the PEMA 911 Office to Support NG911 ....................................................... 19 4. Road Map ? Tasks and Milestones ..................................................................................................... 20

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EXECUTIVE SUMMARY

Background and Purpose

Geospatial Information System (GIS) data is a foundational element of next generation 911 (NG911). Pennsylvania's transition to a NG911 environment greatly expands the need for a robust GIS capability on a local, regional and statewide scale. PEMA, in consultation with the Pennsylvania GIS community, developed this Statewide NG911 GIS Strategic Plan as a supplement to the Statewide 911 Plan. This Statewide NG911 GIS Strategic Plan represents the first revision to the Statewide NG911 GIS Strategic Plan adopted in December 2016.

The purpose of the Statewide NG911 GIS Strategic Plan is to: ? Function as a collaborative tool for the advancement of GIS across Pennsylvania. ? Educate and inform Pennsylvania GIS stakeholders about NG911. ? Construct a viable path to obtain and/or develop, maintain, aggregate, and standardize GIS data needed for NG911. ? Actively engage state, regional, county, and local jurisdictions in the development and maintenance of GIS data and workflows to support NG911 and public safety. ? Identify and implement strategies for cost savings and efficiencies. ? Serve as a foundation for statewide funding decisions related to GIS in support of NG911.

NG911 and GIS in Pennsylvania

Today, our 911 system is facing technical challenges that have a direct impact on the ability of public safety answering points (PSAPs) to continue providing critical services to both the public and first responders. Consumer communications technology has outpaced improvements and capabilities in 911 and the public safety community in general. Our current 911 infrastructure is largely comprised of old, less flexible, and soon-to-be-obsolete technology. Pennsylvania's focus under Act 12 has been planning and preparing for NG911. The question is not if Pennsylvania should deploy NG911, but rather, how should Pennsylvania deploy NG911. There is no option for not deploying NG911.

NG911 is a necessary transition from Pennsylvania's current, decades old legacy 911 system infrastructure to an internet protocol (IP) based 911 system. NG911 will require a complete upgrade of the E911 network to a shared IP network called an Emergency Services Internet Protocol Network (ESInet). The implementation of a statewide ESInet will provide the necessary architecture to support several critical NG911 call-routing components known as Next Generation Core Services (NGCS). NGCS are defined as, "the base set of services needed to process a 911 call on an ESInet." As NG911 functionality is achieved, GIS data is uploaded to the NGCS, which is used to validate caller location and the correct PSAP to which the call should be routed. To facilitate the implementation of NG911 in Pennsylvania, PEMA intends to procure a statewide ESInet and NGCS system as a service.

Coordination of the many GIS efforts across the Commonwealth to meet NG911 requirements has necessitated a fundamental change in PEMA's interactions with Pennsylvania GIS stakeholders because it is not practical for PEMA to maintain the required datasets for NG911 for the entire Commonwealth. Significant effort must be made by each jurisdiction to ensure that mission critical GIS data layers are accurate, maintained on a regular basis, and conform to NG911 requirements. Common GIS processes must be implemented statewide to aggregate local GIS data into a statewide dataset, ensure the data meets NG911 requirements, and provision the data into the NG911 system for call delivery. PEMA continues to

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solicit the involvement of Pennsylvania GIS stakeholders in the development and maintenance of GIS plans, policies, and procedures for NG911.

PEMA and the Pennsylvania 911 community understand that many of the GIS goals and priorities contained in this Plan could be leveraged to benefit other GIS initiatives in Pennsylvania. Collaboration between GIS stakeholders at all levels of government is critical to minimizing duplication of efforts and establishing a statewide GIS framework to support NG911 in a planned, efficient, and cost-effective manner. It is important to also recognize that continued investment in GIS data and infrastructure will not only have positive impacts on public safety, but will also provide valuable information for decision makers in all levels of government in areas such as economic development, planning, zoning, land use, tax assessments, emergency management, etc.

GIS Goals and Priorities in Support of NG911

The Statewide NG911 GIS Strategic Plan provides Pennsylvania GIS stakeholders with an overview of NG911 along with goals and priorities for implementing a coordinated, comprehensive GIS framework to support NG911. The anticipated result will be the development and implementation of common GIS processes in a coordinated and sustainable manner across Pennsylvania to support NG911 and Pennsylvania GIS efforts in general.

Pennsylvania NG911 GIS Goals and Priorities: 1. Formalize Pennsylvania NG911 GIS requirements. 2. Pennsylvania GIS stakeholder GIS education, outreach, and training. 3. Complete county GIS data assessment 4. Complete statewide aerial imagery data collection 5. Develop common GIS processes to support NG911 call delivery 6. Develop statewide PSAP boundary, provisioning boundary, and emergency service boundary (ESB)

GIS data layers 7. Pennsylvania GIS stakeholder collaboration to minimize duplication of efforts and maximize returns

on investment 8. Continued prioritization of 911 funds to support NG911 GIS efforts. 9. Establish internal GIS support within the PEMA 911 Office.

Actions Needed to Implement the Plan

? Continuation of supporting 911 legislation. ? Financial support for GIS initiatives. ? Stakeholder engagement at all levels of government with planning, coordination, and

implementation of GIS processes in support of NG911. ? Develop the capability, in conjunction with Pennsylvania GIS stakeholders, to address GIS needs

and implement GIS support for NG911 in a coordinated, sustainable manner.

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1. Introduction

Communication to a PSAP today is primarily limited to a voice call with very little data, which was sufficient when calls were placed on a wireline phone inside a business or residence. NG911 is a necessary upgrade of today's 911 system to adapt to how people communicate today ? largely through mobile and digital devices.

NG911 will rely heavily on locally developed GIS data for identifying the location of 911 callers and routing 911 calls and data to the correct PSAP. Significant effort must be made by each jurisdiction to ensure that mission critical GIS data layers are accurate, maintained on a regular, frequent basis and conform to established standards for NG911. Common GIS processes must be implemented statewide to aggregate local GIS data into a statewide dataset, ensure the data meets NG911 standards, and provision the data into the NG911 system for call delivery. PEMA, in consultation with the Pennsylvania GIS community, developed this Statewide NG911 GIS Strategic Plan as a supplement to the Statewide 911 Plan for Pennsylvania GIS stakeholders.

The purpose of the Statewide NG911 GIS Strategic Plan is to: ? Function as a collaborative tool for the advancement of GIS across Pennsylvania. ? Educate and inform Pennsylvania GIS stakeholders about NG911. ? Construct a viable path to obtain and/or develop, maintain, aggregate, and standardize GIS data needed for NG911. ? Actively engage state, regional, county, and local jurisdictions in the development and maintenance of GIS data and workflows to support NG911 and public safety. ? Identify and implement strategies for cost savings and efficiencies. ? Serve as a foundation for statewide funding decisions related to GIS in support of NG911.

While this Statewide NG911 GIS Strategic Plan is a charter for the development of statewide GIS support for NG911, it also must remain flexible as needs, circumstances, and technologies change. The Plan will be reviewed and updated annually to identify current NG911 GIS goals and priorities during this time of transition. The Statewide NG911 GIS Strategic Plan is not intended to be an operational or tactical plan. The document is intended to facilitate continued improvement in 911 service and to serve as a foundation for statewide decisions related to 911.

The contextual overview of Pennsylvania NG911 goals and priorities provided in this Plan is meant to foster collaboration among the many state, regional and local GIS programs providing data and support to the statewide NG911 migration.

2. NG911 and GIS Overview

The systems and components currently utilized to route 911 calls to PSAPs are based on technology originally designed in the 1970s. The conventional process of call routing is suitable for less than 30 percent of all 911 calls placed in the U.S. today--and that percentage continues to decrease annually. Additionally, the technology that supports this type of legacy call-routing process is at or near end of life, with communications service providers in the process of decommissioning the legacy, circuit switched networks in favor of IP and wireless technologies.

NG911 is a necessary transition from Pennsylvania's current, decades old legacy 911 system infrastructure to an IP based 911 system. NG911 will require a complete upgrade of the E911 network to a shared IP network called an ESInet. The implementation of a statewide ESInet will provide the necessary architecture

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