PERSON SPECIFICATION - Charnwood
CHARNWOOD BOROUGH COUNCIL
PERSON SPECIFICATION
POST: Front of House Manager REF: L403
GRADE: SO1 DIVISION: Leisure & Environment
| | | | |
|CRITERIA |ESSENTIAL |DESIRABLE |HOW IDENTIFIED |
|Experience |Relevant experience of Duty Management |Experience of working in a local authority |Application form/interview |
| |in a public art venue. |environment | |
| | | | |
| |Experience of managing a public bar and|Knowledge of Customer Service Excellence. | |
| |catering service. | | |
| | |Retail experience, ideally specifically show | |
| |Management and development of staff |merchandise related. | |
| |including casual employees. | | |
| | | | |
| |Appropriate experience of developing | | |
| |and delivering customer care practices.| | |
|Specialist Knowledge/ |Proven track record in financial |Awareness of differing cultural celebrations.|Application form/interview/assessment |
|Skills |management including income generation | |centre |
| |alongside budget management skills. |Experience of managing the | |
| | |relationship/partnership with catering | |
| |Ability to use basic computer software |providers including their on site staff. | |
| |to complete tasks highlighted in the | | |
| |specification. |Knowledge of licensing in a theatre | |
| | |environment. | |
| |Ability to plan strategically and to be| | |
| |able to deliver and communicate this |Knowledge of the visual art industry, both | |
| |plan. |locally and nationally. | |
| | | | |
| |Knowledge of Health and safety within |Awareness of the Disability Discrimination | |
| |medium sized venues including knowledge|act and its impact upon customer service. | |
| |of the Fire Regulations 2005 and | | |
| |experience of completing associated |Experience of SIA and its impact upon a | |
| |risk assessments. |theatre. | |
| | | | |
| |Experience in negotiating contracts. | | |
| | | | |
| | | | |
| | | | |
|Qualifications |A Level or equivalent in Maths and |Licensee certificate. |Application form/certificates |
| |English. | | |
| | |SIA Certificate | |
|Interpersonal Skills |Excellent oral communication skills are| |Application form/interview |
| |required to deal with the range of | | |
| |users. | | |
| | | | |
| |A high standard of writing skills needs| | |
| |to be demonstrated. | | |
| | | | |
| |Ability to lead and motivate staff | | |
| |through varying forms including | | |
| |presentation skills. | | |
| Disposition/Attitude |Extremely high standards of personal | |Application form/interview/assessment |
| |presentation. | |centre |
| | | | |
| |High levels of enthusiasm and | | |
| |commitment. | | |
| | | | |
| |Committed to the principles of equality| | |
| |and diversity. | | |
| | | | |
| |Able to work under pressure to meet the| | |
| |changing demands of the Council. | | |
| | | | |
| |Committed to excellent customer | | |
| |service. | | |
|Personal Circumstances |Able to be flexible within he | | |
| |contracted hours to attend evening | | |
| |meetings and arts events. | | |
DATE: ............1/5/2011............................................. Compiled by ..........Nigel Strong.......................................................
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