PERSON SPECIFICATION - Charnwood



CHARNWOOD BOROUGH COUNCIL

PERSON SPECIFICATION

POST: Front of House Manager REF: L403

GRADE: SO1 DIVISION: Leisure & Environment

| | | | |

|CRITERIA |ESSENTIAL |DESIRABLE |HOW IDENTIFIED |

|Experience |Relevant experience of Duty Management |Experience of working in a local authority |Application form/interview |

| |in a public art venue. |environment | |

| | | | |

| |Experience of managing a public bar and|Knowledge of Customer Service Excellence. | |

| |catering service. | | |

| | |Retail experience, ideally specifically show | |

| |Management and development of staff |merchandise related. | |

| |including casual employees. | | |

| | | | |

| |Appropriate experience of developing | | |

| |and delivering customer care practices.| | |

|Specialist Knowledge/ |Proven track record in financial |Awareness of differing cultural celebrations.|Application form/interview/assessment |

|Skills |management including income generation | |centre |

| |alongside budget management skills. |Experience of managing the | |

| | |relationship/partnership with catering | |

| |Ability to use basic computer software |providers including their on site staff. | |

| |to complete tasks highlighted in the | | |

| |specification. |Knowledge of licensing in a theatre | |

| | |environment. | |

| |Ability to plan strategically and to be| | |

| |able to deliver and communicate this |Knowledge of the visual art industry, both | |

| |plan. |locally and nationally. | |

| | | | |

| |Knowledge of Health and safety within |Awareness of the Disability Discrimination | |

| |medium sized venues including knowledge|act and its impact upon customer service. | |

| |of the Fire Regulations 2005 and | | |

| |experience of completing associated |Experience of SIA and its impact upon a | |

| |risk assessments. |theatre. | |

| | | | |

| |Experience in negotiating contracts. | | |

| | | | |

| | | | |

| | | | |

|Qualifications |A Level or equivalent in Maths and |Licensee certificate. |Application form/certificates |

| |English. | | |

| | |SIA Certificate | |

|Interpersonal Skills |Excellent oral communication skills are| |Application form/interview |

| |required to deal with the range of | | |

| |users. | | |

| | | | |

| |A high standard of writing skills needs| | |

| |to be demonstrated. | | |

| | | | |

| |Ability to lead and motivate staff | | |

| |through varying forms including | | |

| |presentation skills. | | |

| Disposition/Attitude |Extremely high standards of personal | |Application form/interview/assessment |

| |presentation. | |centre |

| | | | |

| |High levels of enthusiasm and | | |

| |commitment. | | |

| | | | |

| |Committed to the principles of equality| | |

| |and diversity. | | |

| | | | |

| |Able to work under pressure to meet the| | |

| |changing demands of the Council. | | |

| | | | |

| |Committed to excellent customer | | |

| |service. | | |

|Personal Circumstances |Able to be flexible within he | | |

| |contracted hours to attend evening | | |

| |meetings and arts events. | | |

DATE: ............1/5/2011............................................. Compiled by ..........Nigel Strong.......................................................

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