FMM TRAINING PROGRAMME



Organised by62293539370FMM Institute (475427-W)Penang Branch365760295910Communication Skills and Personality Grooming 3-4 October 20189.00 am – 5.00 pmTraining Venue: E & O Hotel, PenangSBL SchemeCLAIMABLE FROM PSMB00Communication Skills and Personality Grooming 3-4 October 20189.00 am – 5.00 pmTraining Venue: E & O Hotel, PenangSBL SchemeCLAIMABLE FROM PSMBIntroductionIf businesses or individuals want greater success, then the answer resides within the ability to improve motivation, improve the use of energy and to improve talent. Yet almost every time, the one’s own personality. The ability to communicate effectively can have a profound effect on one’s personal and professional life. It is vital to learn to understand how to communicate, how others communicate and how we need to adjust to meet their needs. This two day workshop is also designed to help emerging leaders create a more dynamic, loyal and energized personality and replicate it in their workplace.Learning Outcomes Master adjusting one’s own communication approach based on needIdentify barriers to effective communication and how to overcome themEffectively utilize tone and non-verbal communication technique. Learn Personality differences and how to adapt in the working environmentContentsDay 1Identifying your Communication Identifying Communication Barriers & overcoming these BarriersBuilding Self Esteem and Self ConfidenceWorking on attitudes .i.e. aggressive, assertive, and submissiveDevelop nonverbal & paraverbal communication skills Learn to listen actively & effectivelyLearn to use body language appropriatelyGain insight into asking open questionsUse appreciative inquiry as a communication toolLearn to establish common ground with otherIncreasing VocabularyUse “I” messagesAnalyzing strengths & weaknessesCase StudiesDay 2Techniques in Personality development Stage IIntroduction to Personality and working towards developing itDefinition & Basics of personalityThe Power of Positive AttitudeWays to develop a positive attitudePersonal Grooming to boost your PersonalityTechniques in Personality development Stage IIInterpersonal Relationships? Leadership StylesGroup DynamicsTeam BuildingAnalysis of Ego States, transactions, & Life positionsStress ManagementCauses, Impact & Managing StressTechniques in Personality development Stage IIConflict managementLevels of conflictManaging conflictTime ManagementConcept of time managementSteps towards better time managementMy Personal PlanCase StudiesObjectives??Master adjusting one’s own communication approach based on need??Identify barriers to effective communication and how to overcome them??Effectively utilise tone and non-verbal communication technique??Learn personality differences and how to adapt in the working EnvironmentWho Should AttendAll level of employees.FacilitatorMs Leela Menon is an English Language expert with several years of training experience in this field. She has been in education for 27 years.She possesses a Masters in English as a Second Language (MESL). She was awarded the Excellent Service Award (2006) during her service as an educationist. Leela has an in-depth knowledge necessary to respond to participants’ needs and wants. Her specialty is in Communication, softskills, team building, identifying training needs, and Time Management.She has conducted various English courses and soft skills training in various organisations such as New Straits Times Press, Sunway College, Bernama, Texcam-Pack, Palm Oleo Sdn Bhd, Finesse Moulding Sdn Bhd,etc. She has conducted training programs for several companies in Selangor, Pulau Pinang, Kuantan, Seremban and Melaka. Having worked with working adults of varying levels of English proficiency, she is a specialist in helping people grow and develop their potential, as well as getting them to put across their messages with impact. Leela is approachable in her ways and believes in the personal touch when delivering any training programme. She strives to conduct innovative and result-driven workshops to bring positive changes to individuals and their performance. She is also a Certified Practitioner of Neuro-Linguistic Programming and Time Line Therapy recognized by the American Board of Neurolinguistic Programming and the Time Line Therapy Association, USA and is currently pursuing a course on Hypnosis.Administrative DetailsCOURSE FEERM1150 (FMM Member) / RM1300 (Non-Member) per participant(The fee includes luncheon, coffee/tea breaks and notes) Inclusive of GSTDRESS CODEOffice AttireREGISTRATIONParticipation in the programme is based on a first-come-first-servedbasis. Cheques made in favour of the “FMM Institute” should be forwarded on or before programme date to the FMM Institute, Northern Branch, Bandar Seberang Jaya. Participants who registered but did not attend, will be billed accordingly. . Upon confirmation, kindly send us the payment before the commencement of the programme.CANCELLATIONThere will be no refund for cancellation within 2 days prior to the programme, 50% for cancellation between 3 – 6 days and full refund for cancellation 7 days prior to the programme. Please inform in writing if you intend to cancel. A replacement can be accepted at no additional cost.DISCLAIMERThe FMM Institute reserves the right to change the facilitator, date and to vary / cancel the programme should unavoidable circumstancesarise. All efforts will be taken to inform participants of the changes.Upon sending the registration form, you are deemed to have readand accepted the terms and conditions.ENQUIRIESMs Nazliza/ Norazwani/ Mohd Haffiz FMM Institute No. 2767 Lebuh Tenggiri 2, Bandar Seberang Jaya, 13700 Seberang PeraiTel: 04-6302050/2 / 04-3992057 Fax: 04-6302054E-mail: nazliza@.my / norazwani@.my REGISTRATION FORM Communication Skills and Personality Grooming 3-4 October 20189.00 am – 5.00 pmTraining Venue: E&O Hotel,PenangFor further details contact Ms NazlizaTel : 04-6302050/2 Fax: 04-6302054 Email : nazliza@.my /norazwani@.my FMM Institute Penang Branch 1. Name :________________________________ Designation : ____________________________Email:__________________________________2. Name :_______________________________ Designation : ____________________________Email:__________________________________3. Name :_______________________________ Designation : ____________________________Email:__________________________________4. Name :_______________________________ Designation : ____________________________Email:__________________________________Enclosed cheque / bank draft no. ________________ for RM__________________________ being payment for participant(s) made in favour of “FMM Institute”Submitted by :Name:________________________________________ Designation:___________________________________Company:_____________________________________Address:________________________________________________________________________________________________________________________________Tel :_________________________________________ Fax:_________________________________________ Email:________________________________________GST No. : ______________________________ ................
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