Problem Solving Six-Step Problem-Solving Process
Problem Solving
Six-Step Problem-Solving Process
Step One: Define the Problem: "What is the problem?"
? How often does the problem occur? ? When does it occur? ? When doesn't it occur? ? Where does it occur most often? ? Who tends to be involved with the problem most often? ? Keep in mind the problem may change in scope as you examine it more closely at each step.
As you discuss what the problem is ask: How do we know this? Work from data and not from assumptions or opinions. Obtain "before" and "after" measures.
Step Two: Identify the Causes of the Problem: "Why is this happening?"
? Identify the root causes of the problem. Ask the team WHY up to five times for each suggested cause. Remember the 4 "Ps": People, Plant, Policies, and Procedures.
? After identifying the causes, you may need to redefine the problem (or goal statement). You may also discover other problems which you were unaware of that may be addressed using this same process.
Step Three: Brainstorm Possible Solutions.
? Keeping the data and root causes of the problem in mind, brainstorm potential solutions.
? Remember the basic rules of brainstorming: no discussion or evaluative comments, keep it moving quickly, piggy backing is encouraged, and have fun with it. Encourage creativity. Combine, refine, and build on ideas. Find out what other organizations in similar situations have done. If possible, allow for even more creative ideas to emerge.
Problem Solving Six-Step Problem-Solving Process (continued)
Step Four: Select the Best Solutions. ? Establish criteria for selecting a solution.
? Evaluate the potential solutions against your criteria.
? Once solutions have been selected, ask each other: "What could possibly go wrong if we do this?" If there is no way to counter serious obstacles, the team may need to think of other more appropriate solutions.
Step Five: Implement the Plan. ? Develop a plan for implementation, including measures, and how progress will be monitored.
If approval is required, implement after approval is obtained.
? It may be preferential to implement on a pilot basis or small scale at first.
Step Six: Follow-Up, Evaluate, and Monitor Progress. ? While you can not begin this step until after the solution is implemented, it is very important
to develop a follow-up plan.
? You also need to decide how you will study the effects of the changes and you need to plan to make improvements as needed.
Problem Solving
Worksheet
Define the problem: _________________________________________________________________ _________________________________________________________________ _________________________________________________________________
What are the causes: _________________________________________________________________ _________________________________________________________________ _________________________________________________________________
What contributes to the problem: _________________________________________________________________ _________________________________________________________________ _________________________________________________________________
SOLUTION
ADVANTAGES
DISADVANTAGES
Problem Solving Worksheet (continued)
WHAT
ACTION PLAN TABLE
WHO
TARGET DATE
ADDITIONAL
WHEN
RESOURCES COMPLETED
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- 8d customer complaint resolution report
- example of problem and solution
- problem solving 6 university of memphis
- writing for the reader a problem solution approach
- simple problem solving examples in triz practical use
- problem solution essay outline typepad
- an example of problem solution order manuscript
- sensitivity analysis an example university of texas at dallas
- a problem solution project
- problem solving six step problem solving process
Related searches
- problem solving process social work
- 7 step problem solving process
- 8 step problem solving template
- 5 step problem solving model
- 6 step problem solving process
- army 8 step problem solving process
- six step problem solving model
- eight step problem solving process
- 4 step problem solving process
- seven step problem solving pdf
- 5 step problem solving template
- five step problem solving process